Top 2486 Guest experience leader Jobs in Springfield, Va

Sales Associate, Jewelry
Brilliant Earth —Fairfax, VA
- $22 - $24 an hour
- Full-time
- Background check
- ERP systems
- Fair chance
- Commuter assistance
- Paid parental leave
Guest Service Agent - Washington Hilton
Hilton —Washington, DC
- $30.55 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent
TownePlace Suites Springfield —Springfield, VA
- $17.00 - $17.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1416)
Target —Springfield, VA
- From $17.25 an hour
- Part-time
- Entry level
- Flexible schedule
Guest Service Agent
Hilton DC National Mall The Wharf —Washington, DC
- $30.25 an hour
- English
- Hotel
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
23h
Guest Service Agent - Waldorf Astoria Washington DC
Hilton —Washington, DC
- $30 an hour
- Weekends as needed
- Hotel
- Negotiation
- Entry level
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent-Full-Time Flexible
Marriott International, Inc —Arlington, VA
- $22.95 - $25.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
6d
Communications Agent
Marriott International, Inc —Washington, DC
- $30.95 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Receptionist
Annandale Healthcare Center —Annandale, VA
- Full-time
- Administrative experience
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Cashier (On-Call) - Washington Hilton
Hilton —Washington, DC
- $30.32 an hour
- Part-time
- Hotel
- Entry level
4d
Hotel Front Desk Agent/Guest Service Agent
RIVERSIDE HOTELS LLC —Alexandria, VA
- Weekends as needed
- Hotel
- Computer skills
- Marketing
- On-the-job training
Quick Apply
Concierge
Marriott International, Inc —McLean, VA
- $22.51 - $23.95 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
4d
Concierge - Conrad Washington DC
Hilton —Washington, DC
- $29.50 an hour
- Weekends as needed
- Hotel
- Marketing
- Entry level
- Paid parental leave
- Employee stock purchase plan
Meetings and Special Events Coordinator
Marriott International, Inc —McLean, VA
- $27.53 - $29.29 an hour
- Full-time
- Customer service
- Word processing
- Hotel
7d
PM/Overnight Front Desk Agent
Marriott International, Inc —Washington, DC
- $30.95 an hour
- Overnight shift
- High school diploma or GED
- Entry level
- Resort
Inbound Operations (Overnight) Team Leader - Springfield, VA
Target —Springfield, VA
- $24.75 - $42.05 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
1d
Inbound Operations Team Leader
Target —Falls Church, VA
- $25.00 - $42.50 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
Overnight Residences Concierge
Marriott International, Inc —Washington, DC
- $30.85 an hour
- Overnight shift
- Residential
- Hotel
- High school diploma or GED
GUEST EXPERIENCE SUPERVISOR
Merlin Entertainments —Springfield, VA
- $20 an hour
- Full-time
- Background check
- Sales
- Inventory management
- Health insurance
- Dental insurance
8d
“Retail Store Team Leader (Full-Time) - Arlington, VA
LEGO —Arlington, VA
- $23.50 - $24.90 an hour
- Online Application
- Background check
- Merchandising
- Pass drug screening
- Disability insurance
- Family leave

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guest experience leader jobs near springfield, va

Sales Associate, Jewelry

Brilliant Earth -
Fairfax, VA

Apply Now

Job Details

Full-time
$22 - $24 an hour

Benefits

Commuter assistance
Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership
Life insurance

Qualifications

Live chat
Retail customer service procedures
Email customer support
Texting/chatbox tools
Phone communication
Store closing procedures
Client inquiry handling
ERP systems
Store opening procedures
Brand representation
Lead Conversion
Brand advocacy
Customer engagement
Initial Contact (sales skills)
High-end sales
Prospecting
Post-sales relationship building
Retail store product knowledge
Time-based sales targets
Activity sales targets
Jewelry sales
Cross-functional collaboration
Leadership
Sales follow-up
Consultative selling
Entry level
Cross-functional communication
Client interaction via phone calls

Full Job Description

Sales Associate, Jewelry (Jewelry Consultant) - Fairfax, VA

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Fairfax showroom location.

The targeted budget for this position is $22-24 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What you'll do:

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets.
It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise.
Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together!

What We Offer

At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
Disability and Life insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!

#IND111

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information.

Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.

Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis.

Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job.

Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [email protected].

Apply Now

Refine Your Search

guest experience leader jobs in springfield, va

Sales Associate, Jewelry

Guest Service Agent - Washington Hilton

Front Desk Agent

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1416)

Guest Service Agent

Guest Service Agent - Waldorf Astoria Washington DC

Front Desk Agent-Full-Time Flexible

Communications Agent

Receptionist

Cashier (On-Call) - Washington Hilton

Hotel Front Desk Agent/Guest Service Agent

Concierge

Concierge - Conrad Washington DC

Meetings and Special Events Coordinator

PM/Overnight Front Desk Agent

Inbound Operations (Overnight) Team Leader - Springfield, VA

Inbound Operations Team Leader

Overnight Residences Concierge

GUEST EXPERIENCE SUPERVISOR

“Retail Store Team Leader (Full-Time) - Arlington, VA

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