Top 168 Service desk analyst Jobs in Springfield, Va

Enterprise Monitoring Analyst
CACI —Springfield, VA
- $61,100 - $122,200 a year
- 12 hour shift
- 5 years
- Word processing
- Mid-level
- Health insurance
Tier 1 Help Desk Analyst
SecuriGence —Arlington, VA
- $25.00 - $28.84 an hour
- Part-time
- Pass drug screening
- Mid-level
- Windows
7d
Tier I Help Desk Analyst
KeenLogic —Alexandria, VA
- Full-time
- Analysis skills
- Bachelor's degree
- 1 year
Quick Apply
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial
Network Operations Tier I Analyst
Peraton —Springfield, VA
- $51,000 - $82,000 a year
- Hybrid work
- High school diploma or GED
- Associate's degree
- 2 years
- Health savings account
- Paid holidays
Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Help Desk Specialist (Gov't Tech)
Sikich —Washington, DC
- $55,000 - $70,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Paid parental leave
Quick Apply
6d
Helpdesk Technician - NLRB
Code Plus Inc —Fairfax, VA
- Full-time
- Mid-level
- 2 years
- Communication skills
- Opportunities for advancement
Quick Apply
2d
Help Desk/Desktop Support Analyst
Edgewater Federal Solutions, Inc. —Washington, DC
- $42.50 - $45.50 an hour
- Overtime
- Computer Science
- 5 years
- Bachelor of Science
- AD&D insurance
- Paid holidays
VIP Helpdesk Analyst
SecuriGence —Arlington, VA
- $39.29 - $52.88 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- Mid-level
1d
Service Desk Analyst
CRDF Global —Arlington, VA
- $30 - $35 an hour
- Part-time
- Mid-level
- Office
- Windows
13d
IT Product Support Specialist
Great Minds —Washington, DC
- $69,000 - $77,000 a year
- Full-time
- Remote
- Background check
- Google Workspace
- Mid-level
Quick Apply
Associate Systems Analyst
Rare —Arlington, VA
- $56,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Windows
VIP Help Desk Analyst
SecuriGence —Arlington, VA
- $39.29 - $52.88 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- Mid-level
1d
Helpdesk Technician Tier I - DoE
Code Plus Inc —Fairfax, VA
- Full-time
- Mid-level
- Office
- 2 years
Quick Apply
9d
Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
ActioNet —Vienna, VA
- Up to $112,000 a year
- Full-time
- Research
- Mid-level
- 3 years
Quick Apply
9d
Desktop Support Technician
NuAxis Innovations —Washington, DC
- Online Application
- Mid-level
- Office
- High school diploma or GED

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service desk analyst jobs near springfield, va

Enterprise Monitoring Analyst

CACI -
Springfield, VA

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Job Details

Full-time
$61,100 - $122,200 a year

Benefits

Health insurance

Qualifications

Customer communication
Content creation for technical audiences
Technical documentation
TS/SCI with Polygraph
IAT
Network infrastructure management
Technical writing experience within technology
IT department experience

Full Job Description

Job Title: Enterprise Monitoring Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Enterprise Monitoring Analyst supports the Customer by providing on-site technical expertise to monitor, review, and manage Enterprise services. This includes ensuring the exchange of situational awareness information, based on the correlation of alerts, network incidents, and maintenance ac vi es. Enterprise Analysts will monitor system alerts via configured dashboards filtered based on operational agreements and customer guidelines. The proactive nature of this position demands an experienced professional with operational experience in monitoring alerts and the performance of resources that support critical operations.

Work hours to be assigned:
Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts (6pm - 6am)

Position Responsibilities:

Maintains system awareness, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability,

Service Level Agreements (SLA) conformance, and other service-related trends

Proactively monitors dashboards providing awareness of high priority alerts impacting Mission/Business/Enterprise critical services
Supports the Government with Situational Awareness local system events and correlates impacts to Enterprise Operations Squadron managed and monitored systems
Provides operational coordination for network Event and Incident Management functions
Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
Supports the Government by performing daily ad hoc tasking from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance, when requested, by the Customer in support of defined duties
Provides, data collection, and other support to the A er Ac on Report process
Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet
Responsible for collection of incident information through customer conversa on, and self-service support tools.
Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.
Executes against established Service Level Agreements (SLA).
Alerts management to recurring problems and patterns of problems

Required Qualifications:

An Active TS/SCI Clearance with Polygraph
One (1) DoD 8140 IAT Level 1 (or higher certification) to start on Program – (Network+, A+, CCNA-Security, CND, SSCP)
5 years + experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
Working knowledge of ITIL 4 lexicon and framework
Excellent written and verbal communications skills
Excellent customer service skills
Proficient writing skills
Must be able to review technical documentation and summaries information for executive level review
Working knowledge of network operations and IT services

Desired Qualifications:

Proficient in word processing, spreadsheets, and desktop applications

Strong communication and interpersonal skills

Strong logic and analytical skills

Strong customer service skills and experience

Proven ability to multi-task and priori ze, with an attention to detail, in a fast-paced environment

Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems

ITIL 4

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$61,100 - $122,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

service desk analyst jobs in springfield, va

Enterprise Monitoring Analyst

Tier 1 Help Desk Analyst

Tier I Help Desk Analyst

Part-Time IT Support Assistant

Service Desk Analyst

Tier 2 Desktop Support Technician

Part-Time Help Desk Technician

Network Operations Tier I Analyst

Help Desk Specialist I (Tier I Agent – Internal)

Help Desk Specialist (Gov't Tech)

Helpdesk Technician - NLRB

Help Desk/Desktop Support Analyst

VIP Helpdesk Analyst

Service Desk Analyst

IT Product Support Specialist

Associate Systems Analyst

VIP Help Desk Analyst

Helpdesk Technician Tier I - DoE

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

Desktop Support Technician

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