Top 2944 Workforce manager Jobs in Springfield, Va

Call Center Workforce Manager
ITCON Services —Vienna, VA
- Remote
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
CTE Construction Director
YouthBuild DC Public Charter School —Washington, DC
- From $90,000 a year
- Full-time
- Bilingual
- Spanish
- Management
- Health savings account
- Health insurance
Senior Commercial Building Inspector (CBI)
Institute for Building Technology and Safety —Ashburn, VA
- $110,000 - $125,000 a year
- Full-time
- Construction site
- Ability to climb stairs
- Analysis skills
- Relocation assistance
1d
Senior Commercial Building Inspector (CBI)
Institute for Building Technology and Safety —Washington, DC
- $110,000 - $125,000 a year
- Full-time
- Construction site
- Ability to climb stairs
- Analysis skills
- Relocation assistance
1d
Field Trainer- Electrical Power Distribution/Storm Repair
PowerGrid Services, LLC —Virginia
- $45 - $55 an hour
- Extended hours
- Classroom
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
9d
Account Manager - Landscape Maintenance
Ruppert Landscape Maintenance —Chantilly, VA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Mid-level
- Paid training
- Fuel card
Quick Apply
Cybersecurity Manager
KBR —Washington, DC
- $97,060 - $145,475 a year
- Full-time
- 5 years
- Windows
- High school diploma or GED
- AD&D insurance
- Health insurance
9d
Director of Payroll
Lemontree Healthcare —Vienna, VA
- $110,000 - $140,000 a year
- Full-time
- Office
- Finance
- 8 years
- Paid holidays
- Health insurance
Quick Apply
4h
Senior Accounting Manager/Senior Technical Accountant
US Fertility —Rockville, MD
- $145,000 - $155,000 a year
- Urgently hiring
- Hybrid work
- CPA
- Office
- Finance
- Paid parental leave
- Paid holidays
Quick Apply
Staff Coordinator
Home Health Services —Fairfax, VA
- $20.00 - $30.99 an hour
- Full-time
- Background check
- Mid-level
- Office
Quick Apply
HR Classification Specialist (Secret Cleared)
Concordant, LLC —Arlington, VA
- Up to $115,000 a year
- Full-time
- 5 years
- Databases
- Analysis skills
Quick Apply
7d
Contracting Officer
Central Intelligence Agency —Washington, DC
- $81,576 - $156,737 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
PKI Governance and Configuration Manager
System One —Springfield, VA
- $175,000 a year
- 7 years
- Azure
- PMP
- Health insurance
- Dental insurance
Quick Apply
Portfolio Manager
System One —Vienna, VA
- $80 - $90 an hour
- Contract
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Go! Store Manager
Go! Retail Group —Dulles, VA
- $21 an hour
- Weekends as needed
- Merchandising
- Basic math
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Director of Scheduling (Event Staffing Coordinator)
Corcoran Caterers —Silver Spring, MD
- $85,000 - $105,000 a year
- Weekends as needed
- Spanish
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
Project Manager
System One —Alexandria, VA
- 5 years
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Program Manager (Security Services)
Securitas Critical Infrastructure Services, Inc. —Herndon, VA
- $85,000 - $110,000 a year
- Full-time
- Background check
- Mid-level
- Business development
- Health savings account
- Paid holidays
13d
SOFTWARE ASSET MANAGER
System One —Vienna, VA
- $45 - $60 an hour
- Contract
- Hybrid work
- Background check
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
6d
Program Assistant, Policy & Advocacy
The International Fund for Animal Welfare —Washington, DC
- $24.70 - $29.80 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Writing skills
- Office
- Paid parental leave
- Health insurance
1d

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workforce manager jobs near springfield, va

Call Center Workforce Manager

ITCON Services -
Vienna, VA

Quick Apply

Job Details

Qualifications

Call center experience
Staff scheduling
Team scheduling
Demand forecasting analysis
Data analytics demand planning
Headcount forecasting
Schedule creation
Call center management
Strategic workforce planning

Full Job Description

The Workforce Manager is responsible for forecasting, scheduling, and optimizing staffing resources across the DOL National Contact Center (NCC) to ensure that all service levels, performance metrics, and operational requirements are consistently met.
This role ensures the efficient alignment of staffing supply with multi-channel demand (calls, email, chat, IVR), enabling the contact center to achieve required service levels, occupancy targets, and customer satisfaction goals.

Forecast demand: Predict call, email, and chat volumes using historical data and trends.
Develop staffing plans: Create schedules that align staffing levels with workload and service level targets.
Manage real-time operations: Monitor queues and adjust staffing dynamically to meet demand.
Optimize performance: Ensure targets for service level, occupancy, and response times are met.
Analyze workforce data: Track metrics and identify gaps in staffing efficiency or performance.
Manage WFM tools: Use workforce management systems for forecasting, scheduling, and reporting.
Coordinate with operations: Align staffing with operational needs and support performance goals.
Plan for contingencies: Prepare staffing strategies for surges, emergencies, and unexpected events.

Education

Bachelor's degree in Business, Operations Management, Statistics, or related field
Equivalent experience may be considered

Experience

5 7 years of experience in:
- Workforce management in a contact center environment
3+ years in forecasting and scheduling roles
Experience managing:
- Multi-channel contact centers
- Large-scale operations (100+ FTEs)
Experience with:
- Workforce management tools (e.g., NICE, Verint, Genesys WFM)

Certifications (Preferred)

Certified Workforce Management Professional (CWMP)
Six Sigma / Lean

Quick Apply

Refine Your Search

workforce manager jobs in springfield, va

Call Center Workforce Manager

CTE Construction Director

Senior Commercial Building Inspector (CBI)

Senior Commercial Building Inspector (CBI)

Field Trainer- Electrical Power Distribution/Storm Repair

Account Manager - Landscape Maintenance

Cybersecurity Manager

Director of Payroll

Senior Accounting Manager/Senior Technical Accountant

Staff Coordinator

HR Classification Specialist (Secret Cleared)

Contracting Officer

PKI Governance and Configuration Manager

Portfolio Manager

Go! Store Manager

Director of Scheduling (Event Staffing Coordinator)

Project Manager

Program Manager (Security Services)

SOFTWARE ASSET MANAGER

Program Assistant, Policy & Advocacy

I want to receive the latest job alert for workforce manager in springfield, va

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