Top 19 Desktop support Jobs in Springfield Il

Help Desk Agent
Illinois State Board of Education —Springfield, IL
- $49,716 - $78,141 a year
- Monday to Friday
- Computer science
- Research
- Mid-level
11d
HELP DESK TECHNICIAN - TIER I
CDS Office Technologies —Springfield, IL
- $19 - $21 an hour
- Urgently hiring
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
IT Help Desk Technician
United Community Bank —Auburn, IL
- $17 - $21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Paid jury duty
- Disability insurance
Quick Apply
Dynamic Server Support
Worldwide TechServices —Springfield, IL
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
4d
Training Coordinator Only W2
IDC —Springfield, IL
- Contract
- Background check
- Mid-level
- In-person
Quick Apply
1d
Technical Service Representative
Air Products and Chemical —Springfield, IL
- Online Application
- No high school diploma
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
1d
Training Facilitator
Briljent —Springfield, IL
- Full-time
- Microsoft Excel
- Mid-level
- Travel
Quick Apply
Senior Jira Platform Trainer
Krasan Consulting Services Inc —Springfield, IL
- $50 - $55 a year
- Full-time
- Remote
- Travel
- Senior level
- Communication skills
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Springfield, IL
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Technical Support Representative III: CRM Synapsys
Jack Henry & Associates —United States
- Full-time
- Remote
- Mid-level
- Windows
- SQL
1d

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Information Technology Support Technician
Prairieland FS, Inc —Jacksonville, IL
Must have a valid driver’s license and satisfactory driving record. Further, as a federal, state, and local contractor, we comply with government regulations…
3d
Help Desk Agent
Illinois State Board of Education —Springfield, IL
Follows established protocols for answering or transferring incoming calls. Works with a multi-queue phone software system and ticketing system to answer calls…
$49,716 - $78,141 a year
11d

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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
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MEDICAL TECHNOLOGIST - Clinical Applications Support (Medical Device)
ilocatum —Columbus, OH
Bachelor's degree in Medical Technology or a related field. Prior experience providing clinical applications or technical support in a lab instrumentation or…
$75,000 - $90,000 a year
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Help Desk Agent

Illinois State Board of Education -
Springfield, IL

Apply Now

Job Details

$49,716 - $78,141 a year
11 days ago

Qualifications

Computer operation
Technical support via phone
Phone communication
Internal employee customer service
Technical Proficiency

Full Job Description

Help Desk Agent (Consultant #1424)

Inventory #

1424

Location

Springfield

Union

IFSOE

Department

Technology Support & Infrastructure

Full Salary Range

$49,716 - $78,141

Office Hours

Monday – Friday 8:00 a.m. – 5:00 p.m.

Posted Date

August 25, 2026

Closing Date

Open Until Filled

This position performs primary Help Desk duties that include providing support to internal and external users with simple software and program related issues. Works as part of a team to provide support and customer service to end users through multiple channels, including email requests and phone calls received on Agency posted mainlines. Provides support to users regarding password resets and retrievals. Works with a multi-queue phone software system and ticketing system to answer calls received from multiple Agency lines and document support provided. This position reports to a Supervisor.

Duties and Responsibilities

Provides technical assistance to end users received through Agency posted mainlines.
Follows established protocols for answering or transferring incoming calls.
Provides support to Agency staff and external clients in resolving simple software and program related issues.
Responds directly to a wide range of requests for technical assistance received by the Help Desk.
Responsible for creating, updating, escalating, and closing Help Desk tickets.
Responsible for reporting technical errors to senior Help Desk staff for resolve.
Provides support to educators regarding ELIS (Educator Licensure Information System) account creation and password resets.
Assists end users in IWAS (ISBE Web Application Security System) with account setup, password resets, profile updates, and new system access requests.
Directs Agency staff to appropriate on-line resources regarding self-service password resets and unlocking accounts.
Attends training as required for new Agency systems to learn system functions from an end user's perspective and learn the basic rules/operations and the underlying program to better assist end users.
Participates in monthly department meetings providing insight and perspectives in new Agency policies, changes, and protocols along with departmental changes.
Represents Help Desk in Agency meetings.
Provides other duties as assigned.

Required Qualifications

Associate's degree or High School Diploma with a combination of two years of education, training, and/or experience relating to the duties of this position. (COPY OF TRANSCRIPTS REQUIRED AT TIME OF APPLICATION)
Two years of basic customer service experience (in addition to education requirements) with at least six months of that time providing technical and/or Help Desk support with general software or application problems.
Six months of experience with multi-phone line telecommunication systems or receptionist duties.
Excellent communication skills: oral, written, and interpersonal.
Ability to speak with clarity and correctness.
Demonstrated ability to research, problem solve, and resolve issues quickly, making decisions based on sound logic.
Demonstrated ability to calmly handle challenging requests and demands from customers.
Active listening skills with ability to remain calm and respond professionally when presented with opposing views or perspectives.
Ability to work independently, yet quickly assimilate into a team atmosphere to participate on group assignments.
Ability to translate technical and complex information and instructions into common, user-friendly terms.
Ability to multi-task, change priorities quickly, respond to continual incoming notifications, and remain organized throughout the day.
Demonstrated proficiency in simultaneously thinking, talking, and typing while on phone with callers.
Capable of quickly learning and retaining knowledge on new tools, trends, programmatic changes, and new technologies.

Preferred Qualifications

Associate's degree in Communications, Public Affairs, Public Administration, Business Administration, Computer Science or similar field.
Experience assisting users with business applications, Help Desk ticketing systems, and information systems in a professional environment.
Experience with Microsoft Office applications, web-based applications, and browser compatibility issues.
Working knowledge of computer operating systems such as Windows.
Working knowledge of and experience with any specific Help Desk application or software related to work functions that serve as a tickler system or monitor progress and require frequent updates.

Apply Now

Refine Your Search

desktop support jobs in springfield il

Help Desk Agent

HELP DESK TECHNICIAN - TIER I

IT Help Desk Technician

Dynamic Server Support

Training Coordinator Only W2

Technical Service Representative

Training Facilitator

Senior Jira Platform Trainer

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

Technical Support Representative III: CRM Synapsys

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