Top 119 Client engagement specialist Jobs in Springfield Ma

Temporary First Contact Specialist
Safe Passage, Inc. —Northampton, MA
- $27 - $28 an hour
- Temporary
- Spanish
- Word processing
- English
- Health insurance
- Dental insurance
Quick Apply
Client Onboarding Specialist
RCN Capital —South Windsor, CT
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Administrative experience
- 401(k)
Quick Apply
Employment Specialist: Young Adult Community Treatment Team- 7102
Community Health Resources (CHR) —Enfield, CT
- $19.11 - $26.75 an hour
- Part-time
- Mid-level
- Driver's License
- Bachelor's degree
- Wellness program
- Tuition reimbursement
Quick Apply
Housing Specialist
Center for Human Development —Springfield, MA
- $21 an hour
- Bilingual
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
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Recovery Specialist
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $21 an hour
- Part-time
- Addiction Medicine
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
6d
Wealth Management Advisor
Northwestern Mutual —Springfield, MA
- $79,508 - $233,907 a year
- 8 hour shift
- Military
- Office
- Bachelor's degree
- Paid training
- Health insurance
Quick Apply
Staffing Specialist
Life Style Staffing —Whately, MA
- $50,000 - $70,000 a year
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Sales Support Specialist - Western Massachusetts- Springfield
Sunderstorm Inc —Springfield, MA
- $40,000 - $45,000 a year
- Full-time
- Background check
- Ability to walk for extended periods
- Word processing
- Paid holidays
- Health insurance
Quick Apply
Family Support Specialist - Child First
The Village For Families & Children —Hartford, CT
- From $53,000 a year
- Full-time
- Bilingual
- Computer literacy
- Mid-level
13d
Social Media & Event Specialist
Partners for Community Inc —Springfield, MA
- $30 an hour
- Spanish
- Marketing
- English
Quick Apply
Support Specialist
BEHAVIORAL HEALTH NETWORK INC —Westfield, MA
- $21 an hour
- Spanish
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Cybersecurity Client Relationship & Sales Support Specialist
Accenture —Hartford, CT
- $59,100 - $154,800 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
- Paid holidays
- Disability insurance
Family Engagement Specialist
The Village For Families & Children —Hartford, CT
- $18.50 an hour
- Full-time
- Bilingual
- Background check
- Word processing
- Health insurance
- Flexible schedule
Quick Apply
Specialist Manager, Engagement Matters
Deloitte —Hartford, CT
- $93,000 - $171,300 a year
- Full-time
- CPA
- 5 years
- Research
Retail Sales Associate
Bob's Discount Furniture LLC —West Springfield, MA
- $45,000 - $65,000 a year
- Full-time
- Bilingual
- 18 years or older
- Computer literacy
- Profit sharing
- Health insurance
Quick Apply
Production Specialist
isolved —Springfield, MA
- From $19.64 an hour
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
Quick Apply
Recovery Specialist
Advanced Behavioral Health (ABH®) —Hartford, CT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Residential Support Specialist
BEHAVIORAL HEALTH NETWORK INC —Southwick, MA
- $21 an hour
- Multiple hires
- Spanish
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Family Support Specialist - Eagle House
The Village For Families & Children —Hartford, CT
- From $46,500 a year
- Full-time
- Bilingual
- Mid-level
- Residential
- Loan repayment program
- Health insurance
Quick Apply
Guidewire JUTRO Digital Specialist
Capgemini —Hartford, CT
- Full-time
- Hybrid work
- Azure
- Mid-level
- 3 years
- Paid time off
- Retirement plan
Quick Apply

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Temporary First Contact Specialist

Safe Passage, Inc.
Northampton, MA

Quick Apply

Job Details

Temporary | Full-time
$27 - $28 an hour

Benefits

Health insurance
Dental insurance
401(k) matching

Qualifications

Teamwork
Google Drive
Word processing
Zoom
Domestic violence situation handling
Administrative experience
High school diploma or GED
Working with survivors of violence
Documentation tools
Cultural competency
Video conferencing software
Desktop (troubleshooting support)
Domestic violence intervention
Emotional safety support
Client advocacy in social work
Risk assessment
Video conferences (communication methods)
Gmail
Technical Proficiency
Video conferencing systems operation
Office experience

Full Job Description

About Safe Passage

Safe Passage is a nonprofit organization dedicated to addressing the aftermath and prevention of intimate partner violence. Safe Passage provides services to address survivors’ holistic needs for recovery and physical safety. Services include trauma-informed counseling and support groups for survivors, families and children, community education, and individual and policy advocacy.

Our Mission: Safe Passage is dedicated to creating a world free of domestic violence and relationship abuse. We support survivors and their families. We engage our community. We advocate for systemic change.

Safe Passage is an organization made up of survivors, women, trans folks, people of color, immigrants, people with disabilities, and LGBTQ+ people. Oppression and violence disparately impacts us and we strongly encourage people from these and other impacted communities to apply. We aspire to foster a work environment that is inclusive as well as diverse. Survivors come from all different backgrounds, and so do our employees. We encourage you to apply if you believe you have the skills and experience to thrive in this role and contribute to our mission at Safe Passage.

Position Summary

First Contact Specialists provide telephone and in-person coverage to respond to the needs of domestic violence survivors. First Contact Specialists ensure that every person who initiates contact with Safe Passage – regardless of the mode of engagement – receives warm, competent, individually-and culturally-responsive assistance consistent with agency protocols and professional best practice.

First Contact Specialists staff Safe Passage’s helpline as well as reception in the community-based office; this includes the day-to-day office functions of the office as well as providing a trauma-informed environment, resources, and referrals. The position is responsible for a variety of administrative duties.

Essential Functions

Office Reception

Answer telephones, direct calls, greet and orient visitors and clients to the office.
Maintain a confidential, trauma-informed, survivor-centered, and professional office environment.
Help create a positive working environment for staff, volunteers, and interns.
Uphold agency policies and procedures, including, but not limited to, security and confidentiality.

Counseling & Support Services

Ensure culturally competent, gender-inclusive, individually responsive service to survivors of domestic violence, their social supports, and other members of the community.
Employ multicultural empowerment model of service.
Provide crisis intervention, safety planning, high-risk assessment, emotional support, information, and resources in-person and on the telephone.
Provide reception and helpline staffing within Safe Passage’s community-based program to provide counseling/advocacy to survivors of domestic violence.

Program Administration

Maintain clear record keeping and documentation in accordance with agency, program, and funding requirements.
Participate in case sharing.
Attend required program, supervision, and collaboration meetings.
Administrative support work, including but not limited to, word processing, copying, organization, and any other projects in conjunction with staff.
Submits information as needed for reporting to funders, board of directors, and others.

Expectations of all employees

In the performance of essential and general job responsibilities, all Safe Passage employees are expected to:

Demonstrate commitment to Safe Passage’s mission and principles of diversity, inclusion, and empowerment.
Represent Safe Passage in a professional and competent manner to clients, organizational partners, and other stakeholders.
Perform quality work within deadlines.
Work effectively as a team contributor on all assignments while contributing to a positive working environment for staff and volunteers.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Work Hours and Schedule

35 hours week, Monday through Friday 9am-5pm. First Contact Specialists work on site and remotely. This position is classified as essential staff and is a temporary position. Ideal start date is July 2026 and runs through February 2027 with the potential of being extended.

Hiring Requirements

Education: High School Diploma or GED required

Knowledge, Skills & Abilities

Required

Commitment to equality and social justice
Experience working in a diverse, multicultural workforce
Exceptional judgment, discretion, and professional/interpersonal boundaries
Experience providing administrative support in an office environment
Demonstrated understanding of domestic violence as well as its effects trauma on survivors of domestic violence
Ability to advocate effectively on behalf of clients
Ability to represent Safe Passage in a professional manner
Ability to support survivors in crisis with empathy while maintaining professional boundaries
Proficiency across the following skills: verbal and written communication, collaboration, organization, attention to detail, and ability to prioritize and manage multiple tasks

Preferred:

Bilingual (Spanish and English)
Experience working with survivors of trauma

Tools & Technology Requirements

Tools & Technology Requirements for all staff: High level of proficiency and comfort utilizing and troubleshooting technology, including but not limited to PC systems, google suite (gmail, drive, calendar), zoom and web conferencing, electronic databases, and cloud-storage programs.

Benefits

Safe Passage is a supportive, collaborative workplace that fosters growth in its employees, both personally and professionally. We strive to hold an environment that encourages growth, creativity, and flexibility. We are advocates for livable wages, self-care and work-life balance, and our compensation package reflects this. We provide ample holiday and sick time. Benefits include health and dental insurance, and a 401(k) plan with agency match.

Safe Passage works to earn its position as a justice-centered employer of choice in Western MA. Safe Passage provides a bilingual pay premium of $1/hour for staff who possess language competency that is likely to be utilized in their position.

Application Instructions

To apply: Send resume and cover letter with the subject “First Contact Specialist” to .

Applications will be accepted on a rolling basis until the position is filled.

For more information about Safe Passage and domestic violence, visit our website at

Safe Passage is an Equal Opportunity Employer with a strong organizational commitment to the achievement of excellence, diversity, and inclusion among staff.

Pay: $27.00 - $28.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

client engagement specialist jobs in springfield ma

Temporary First Contact Specialist

Client Onboarding Specialist

Employment Specialist: Young Adult Community Treatment Team- 7102

Housing Specialist

Recovery Specialist

Wealth Management Advisor

Staffing Specialist

Sales Support Specialist - Western Massachusetts- Springfield

Family Support Specialist - Child First

Social Media & Event Specialist

Support Specialist

Cybersecurity Client Relationship & Sales Support Specialist

Family Engagement Specialist

Specialist Manager, Engagement Matters

Retail Sales Associate

Production Specialist

Recovery Specialist

Residential Support Specialist

Family Support Specialist - Eagle House

Guidewire JUTRO Digital Specialist

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