Top 201 Director of customer experience Jobs in Springfield Ma

Director of Insurance Accounting
MassMutual —Springfield, MA
- $121,800 - $159,800 a year
- Full-time
- CPA
- Research
- Office
1d
Director of Revenue Integrity and Revenue Cyc
Root Center For Advanced Recovery —Manchester, CT
- $100,000 - $125,000 a year
- Full-time
- 5 years
- Office
- Finance
- Paid holidays
- Loan repayment program
Quick Apply
Director of Finance
Robert Half —East Hartford, CT
- $47.50 - $55.00 an hour
- Temporary
- Office
- Finance
- Bachelor's degree
- Disability insurance
- Dental insurance
Quick Apply
Associate Director, Talent Partner - Operations (Remote)
Collins Aerospace —Hartford, CT
- $157,200 - $298,800 a year
- Full-time
- Remote
- Bachelor's degree
- Team management
- Travel
- Paid holidays
- Loan repayment program
3d
Director of Food & Beverage - MGM Springfield
MGM Resorts —Springfield, MA
- $100,900 - $134,500 a year
- Full-time
- Sales
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
4d
Payroll Director
Springfield Public Schools —Springfield, MA
- $103,940 - $140,140 a year
- Full-time
- Microsoft Access
- Management
- 5 years
Managing Director, Head of Philippines
The Cigna Group —Bloomfield, CT
- $203,600 - $339,300 a year
- Online Application
- Remote
- Fair chance
- Senior level
- Leadership
- Paid holidays
- Health insurance
Director of Transportation
YMCA of Greater Springfield —Springfield, MA
- $57,000 - $65,000 a year
- Full-time
- CDL B
- CPR Certification
- Clean driving record
Quick Apply
Payroll Director
City of Springfield, MA —Springfield, MA
- $103,940 - $140,140 a year
- Full-time
- Microsoft Access
- Management
- 5 years
- Paid holidays
- Disability insurance
Community Director
Springfield College —Springfield, MA
- $43,888 a year
- Full-time
- Mid-level
- Residential
- Master's degree
- Disability insurance
- Health insurance
Director, Business Development and Marketing
Valley Springs Behavioral Health Hospital —Holyoke, MA
- $83,616 - $112,881 a year
- Full-time
- Bachelor's degree
- Team management
- Recruiting
- Disability insurance
- Health insurance
Quick Apply
Director of Quality
Attalon, Inc. —Bloomfield, CT
- $152,145 - $262,423 a year
- Full-time
- Engineering
- Senior level
- Business
Quick Apply
Director, Assessment
Valley Springs Behavioral Health Hospital —Holyoke, MA
- $101,200 - $136,500 a year
- Full-time
- RN License
- Licensed Clinical Social Worker
- Adults
- Disability insurance
- Health insurance
Quick Apply
Director of International Admissions
Springfield College —Springfield, MA
- $50,000 - $58,000 a year
- Full-time
- Mid-level
- Residential
- Master's degree
- Disability insurance
- Health insurance
Director, Voice of Customer Product Management
The Hartford —Hartford, CT
- $136,800 - $205,200 a year
- Full-time
- Hybrid work
- Office
- Product management
- Mentoring
13d
Executive Director - The Residence at Brookside
LCB Senior Living —Avon, CT
- $130,000 - $140,000 a year
- Full-time
- Word processing
- Computer literacy
- Writing skills
- Paid holidays
- Dental insurance
Quick Apply
13d
Director, Clinical Operations (East Hartford, CT)
Jefferson Radiology —East Hartford, CT
- $130,000 - $155,000 a year
- Full-time
- Hybrid work
- 7 years
- HIPAA
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Director of Food and Beverage
DoubleTree Hotel/Bradley International Airport —Windsor Locks, CT
- $70,000 - $75,000 a year
- Full-time
- Word processing
- Windows
- 3 years
Quick Apply
8h
Exec Director, HR Business Partner - Corporate Affairs
CVS Health —Hartford, CT
- $131,500 - $303,195 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
3d
Membership Director
LA Fitness (Fitness International) —Springfield, MA
- $60,000 - $90,000 a year
- Weekends as needed
- Management
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
4d

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Director of Insurance Accounting

MassMutual -
Springfield, MA

Apply Now

Job Details

Full-time
$121,800 - $159,800 a year
1 day ago

Qualifications

Financial close processing
Team supervision
Coaching
Accounting experience within insurance industry
Financial statement analysis
Team development
Supervising experience
Professional development support
Bachelor's degree
GAAP
Managing accounting teams
Closing the books
Statutory Accounting Principles

Full Job Description

Director, Insurance Accounting

Insurance Controllership | Corporate Finance

Full-Time/Springfield, MA or Boston, MA

The Opportunity

As a Director within the Controllers Organization, you will play a key role in helping MassMutual continue its journey toward becoming a best-in-class finance organization. We are looking for a collaborative and forward-thinking accounting leader who brings curiosity, initiative, and a passion for continuous improvement.

In this role, you will lead insurance accounting and controllership activities, providing meaningful financial insights, strengthening controls, and driving process improvements. You'll work alongside talented professionals across Finance, Investments, Reinsurance, Treasury, and Actuarial teams to deliver accurate financial reporting and support strategic business decisions.

The Team

The Insurance Controllership team is a highly visible group within Corporate Finance, comprised of talented professionals with diverse backgrounds and experiences. The team is responsible for monthly and quarterly financial close activities, general ledger oversight, management reporting, financial statements, and regulatory filings.

We partner closely with business stakeholders to support new product launches, provide insight into financial results, and drive continuous process improvements. Our team is committed to delivering timely, accurate, and reliable financial information while fostering a collaborative, inclusive, and results-oriented culture.

The Impact

As Director, you will lead the Institutional Solutions Controllership team, overseeing insurance accounting, analysis, and financial reporting for MassMutual's insurance products. You will identify reporting risks and opportunities, provide strategic financial guidance, and help ensure strong governance and operational excellence across the accounting function.

Key responsibilities include:

Lead and develop a team of accounting professionals while overseeing work performed by outsourced partners and fostering a collaborative, inclusive culture.
Ensure the accurate and timely completion of monthly, quarterly, and annual close processes for complex insurance accounting activities.
Analyze financial results, identify key trends and drivers, and communicate insights clearly to leadership and business partners.
Build strong partnerships with Treasury, Investment Accounting, Reinsurance Accounting, Reporting, Strategic Business Partners, and Corporate Actuarial teams to support business and reporting objectives.
Present financial results and recommendations to senior leadership with confidence and clarity.
Develop, document, and maintain a strong internal control framework, ensuring compliance with policies, procedures, and regulatory requirements.
Monitor and oversee insurance accounting activities, including those performed by external service providers, to ensure effective control execution.
Lead accounting research, policy implementation, and operational readiness for new Institutional Solutions products and insurance-related transactions.
Partner with Accounting Policy and other teams to assess and implement new GAAP and statutory accounting guidance.
Champion operational excellence, continuous improvement, and best practices across the controllership function.

This role offers the opportunity to make a significant impact in a dynamic environment while partnering across the organization to enhance reporting quality, strengthen controls, and improve business outcomes.

Minimum Qualifications

Bachelor's degree
8+ years of progressive accounting experience within public accounting and/or a large, complex corporate environment.
3+ years of insurance accounting experience, including general ledger processing and month-end close activities.
3+ years of experience applying U.S. GAAP and statutory accounting principles.
3+ years of experience analyzing accounting data, interpreting financial results, and communicating insights to stakeholders.
2+ years of experience coaching and/or developing accountants and external consultants, either as a direct manager of people or as a project/team lead

The Ideal Qualifications

CPA, Master’s degree, MBA, or equivalent
NAIC statutory accounting experience
Experience with Institutional solutions including, Pension Risk Transfer (PRT), Institutional Insurance and Funding Agreements
Experience designing, executing, and documenting internal controls, including identifying and remediating control issues.
Strong multitasking skills with the ability to adapt to change and manage competing priorities
Ability to lead complex, long-term projects, take ownership, and drive them to successful completion
Ability to perform independent research and serve as a key resource for resolving unique or complex business issues
Experience driving finance transformation initiatives, continuous improvement, and operational efficiencies
Excellent verbal and written communication skills, with the ability to present ideas clearly and persuasively to leadership, staff, and regulatory bodies
Intellectual curiosity and a commitment to continuous learning and professional development

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes

A collaborative environment where perspectives are welcomed

Access to learning, development, and internal networks that support continuous growth and skill-building over time

Employee-led communities and forums that foster connection, learning, and inclusion across the organization

A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

#LI-CR37

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

Apply Now

Refine Your Search

director of customer experience jobs in springfield ma

Director of Insurance Accounting

Director of Revenue Integrity and Revenue Cyc

Director of Finance

Associate Director, Talent Partner - Operations (Remote)

Director of Food & Beverage - MGM Springfield

Payroll Director

Managing Director, Head of Philippines

Director of Transportation

Payroll Director

Community Director

Director, Business Development and Marketing

Director of Quality

Director, Assessment

Director of International Admissions

Director, Voice of Customer Product Management

Executive Director - The Residence at Brookside

Director, Clinical Operations (East Hartford, CT)

Director of Food and Beverage

Exec Director, HR Business Partner - Corporate Affairs

Membership Director

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