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The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) Agency Success team, is currently accepting applications for two (2) Information Technology Analyst 1 positions to service Connecticut Veterans Affairs (DVA) and Connecticut State Library (CSL).
POSITION HIGHLIGHTS
- Schedule: Full-Time (40 Hour), First Shift (hours could vary), Monday - Friday
- Location(s): Hartford, CT or Rocky Hill, CT
- These hybrid positions are eligible to apply for telework in accordance with the Telework Policy. The Policy can be found HERE.
WHAT WE CAN OFFER YOU
- Visit our State Employee Benefits Overview page!
- Professional growth and development opportunities.
- A healthy work/life balance to all employees.
DISCOVER THE OPPORTUNITY TO:
These roles offer the opportunity to strengthen your problem-solving abilities, expand your IT expertise, and grow your career within enterprise technology.
Duties may include but are not limited to:
- Maintain, secure, and support core systems and existing applications critical to daily operations.
- Develop, customize, and maintain applications that improve operational efficiency and constituent services.
- Support modernization efforts, including implementing cloud-based tools, low code platforms, and improved digital workflows.
- Support websites, portals, mobile applications, and digital submission systems that enable constituent access and engagement.
- Ensure accessibility, reliability, and consistency of online information and digital services.
- Assist with project implementations, platform migrations, system enhancements, and new technology rollouts.
- Troubleshoot application issues and collaborate with technical teams to resolve problems quickly and effectively.
- Maintain documentation, system configurations, and support procedures.
- May be assigned on‑call duties and must be able to respond to emergency or priority service needs during non‑business hours.
MORE ABOUT US
Agency Success helps agencies modernize their technology, streamline operations, and improve the digital services available to residents.
START WITH US. STAY WITH US. GROW WITH US.
FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.
Please Note: In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting by the closing date listed on the job posting.
BEFORE YOU APPLY:
- Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
- Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
- Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
- Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [email protected].
- Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
- Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.
AFTER YOU APPLY:
- Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly.
- For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”
- Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
- Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
- Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
- This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.
QUESTIONS? WE’RE HERE TO HELP:
Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Nicole Frascatore via [email protected].
Join the State of Connecticut and take your next career step with confidence!
In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.
Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.
Two (2) years of the General Experience must have been performing basic technical support work in such areas as:
- help desk functions;
- installing and maintaining basic computer hardware and software;
- data communications, microcomputer support, production control or programming;
- performing any closely related basic technical support function.
NOTE: For state employees basic technical support work is interpreted at the level of an Information Technology Technician.
