Top 5 Night auditor Jobs in Springfield Ma

Front Desk/ Night Auditor
Courtyard by Marriott —Manchester, CT
- From $17 an hour
- Part-time
- Bilingual
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Night Audit full time
Residence Inn Avon —Avon, CT
- $18 - $22 an hour
- Full-time
- Background check
- Hotel
- In-person
- Health insurance
- Dental insurance
Quick Apply

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Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
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Front Desk/ Night Auditor

Courtyard by Marriott -
Manchester, CT

Quick Apply

Job Details

Part-time | Full-time
From $17 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Resort experience
Stress management
Night audit
Hotel emergency procedures
Property management systems (PMS)
Multi-line phone systems
OPERA

Full Job Description

Job Overview

Join our dynamic hospitality team as a Front Desk/ Night Auditor, where you will be the welcoming face and the vigilant guardian of our hotel during evening hours. This pivotal role combines exceptional guest service with meticulous financial and operational oversight, ensuring every guest’s stay is seamless and memorable. As a Night Auditor, you'll oversee nightly financial transactions, perform detailed audits, and handle guest inquiries with professionalism and enthusiasm. Your energetic approach will help create a warm, safe, and efficient environment that guests love to return to.

Responsibilities

Greet guests warmly upon arrival, providing outstanding customer service and ensuring a positive first impression.
Manage check-in and check-out procedures efficiently using hotel management systems such as OPERA or similar platforms.
Handle multi-line phone systems with professionalism, providing information and assistance to callers promptly.
Conduct nightly audits of all financial transactions, including room charges, payments, and billing adjustments to ensure accuracy.
Address guest requests and concerns proactively, offering solutions that enhance their stay and foster guest relations.
Enforce hotel emergency procedures confidently to ensure safety for guests and staff during any incident or emergency situation.
Maintain detailed shift reports, incident logs, and audit documentation to support operational transparency and accountability.
Collaborate with housekeeping, maintenance, and management teams to ensure smooth hotel operations overnight.

Qualifications

Proven experience in hospitality management or hotel front desk operations; resort experience is a plus.
Strong knowledge of hotel management software such as OPERA or similar systems.
Exceptional customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued.
Familiarity with night audit procedures, hotel emergency protocols, and guest relations best practices.
Excellent phone etiquette and experience managing multi-line phone systems in a fast-paced environment.
Ability to handle stressful situations calmly while maintaining a positive attitude.
Previous experience working in a hospitality setting that emphasizes guest services and hospitality standards is preferred.

Join us in delivering exceptional hospitality experiences! We are committed to fostering an energetic environment where your skills shine and your passion for guest service makes a difference every night. This paid position offers an exciting opportunity to grow within the hospitality industry while ensuring our guests enjoy their stay from dusk till dawn.

Pay: From $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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night auditor jobs in springfield ma

Front Desk/ Night Auditor

Night Audit full time

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