CIC Quality Assurance Supervisor
Peckham —Battle Creek, MI
- Email
- Mid-level
- High school diploma or GED
- Bachelor's degree
4d
Manager, Assurance & Risk Advisory (Internal Audit) - Remote - EST and CST preferred
Stryker —Portage, MI
- $102,600 - $222,300 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Finance
- Health savings account
- AD&D insurance
Civil Engineering Project Manager- QA and Inspections
SME —Kalamazoo, MI
- Microsoft Outlook
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Contractor Quality Assurance/Control Supervisor - Landfill Construction/Cap Construction
Ayuda Companies —United States
- $90,000 - $120,000 a year
- Full-time
- Background check
- Construction site
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Construction Quality Control Manager- USACE
Thalle Construction Company —United States
- Full-time
- Construction site
- In-person
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Quality Control Manager- Dam Project
Thalle Construction Company —United States
- Full-time
- Construction site
- In-person
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Project Manager - Air Quality
SWCA Environmental Consultants —United States
- $102,047.40 - $134,152.20 a year
- Online Application
- Remote
- 7 years
- Bachelor of Science
- Engineering
- Profit sharing
- Health insurance

Discover related jobs

Based on your search for assurance manager jobs.

Compliance Technician
J&L Electric —Battle Creek, MI
A strong candidate may come from petroleum service, fuel system testing, compliance inspection, calibration, mechanical service, equipment maintenance, or a…
$25 - $28 an hour
Quick Apply
Compliance Liaison
Delta Dental of Michigan —Okemos, MI
Position requires a bachelor's degree in business administration, public administration, or related field and three years related experience in quality…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Quality (Plant) - Manager, Quality Assurance Operations & Packaging
Voyant Beauty —New Albany, OH
Bachelor's Degree Science, Engineering, or related field (Preferred) or. Advanced problem-solving (root cause analysis, CAPA, Six Sigma tools) (High proficiency…
Quick Apply
Manager, Quality Assurance Documentation & Data
Voyant Beauty —New Albany, OH
(Medium proficiency) · Ability to conduct root cause analysis and develop corrective/preventive actions (CAPA). Products tailored to their needs.
Quick Apply
9d

Show more jobs in cities nearby

I want to receive the latest job alert for assurance manager in springfield mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

assurance manager jobs near springfield mi

Surgical Technician jobs in Portage, MI

Quality Assurance Manager jobs in Battle Creek, MI

Food Quality Assurance jobs in Hayward, CA

Senior Quality Assurance Manager jobs in Minnesota

Senior Living jobs in San Jose, CA

Senior Quality Assurance Manager jobs in Austin, TX

Senior Quality Assurance Manager jobs in Allentown, PA

Senior Quality Assurance Manager jobs in Remote

Quality Control Manager jobs in Framingham, MA

Finance Manager jobs in New York, NY

Quality Control Manager jobs in Temple, TX

Quality Control Manager jobs in Mount Olive, NC

Traffic Control jobs in Nashville, TN

Quality Control Manager jobs in Liverpool, NY

Mosquito Control jobs in Florida

Surgical Technician jobs in Cincinnati, OH

Travel Surgical Tech jobs in California

Surgical Technician jobs in Lexington, KY

Surgical Technician jobs in Olympia, WA

Patient Care Technician jobs in Seattle, WA

CIC Quality Assurance Supervisor

Peckham -
Battle Creek, MI

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Staff supervision
Team member evaluation
Quality records maintenance
Managing teams in a customer support role
Coaching
Customer satisfaction tracking
Performance feedback (performance evaluation method)
Mid-level
Improving operational efficiency
Quality improvement leadership
Quality reports
High school diploma or GED
Quality control data reporting
Compliance monitoring
Quality assurance audits
Customer service training (staff training program)
Bachelor's degree
Call monitoring
Quality control communication
1 year
Clean workspace maintenance
Customer satisfaction improvement
Process management
Team motivation (leadership skill)
Professional development training
Managing quality assurance teams

Full Job Description

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

Peckham, Inc: - Quality Assurance Supervisor

The Contact Center Quality Assurance Supervisor is responsible for overseeing the quality assurance process within the contact center. This role focuses on monitoring and evaluating customer interactions across various channels (phone, email, chat) to ensure compliance with company standards and policies. The supervisor will provide constructive feedback and coaching to team members, generate and analyze quality assurance reports, and collaborate with management to develop and implement quality assurance processes and best practices. This position plays a key role in fostering a culture of continuous improvement and enhancing customer satisfaction.

ESSENTIALS FUNCTIONS:

Oversee the quality assurance process and team by monitoring and evaluating customer interactions across various channels (phone, email, chat) to ensure compliance with company standards and policies.
Organize and lead regular team meetings to discuss quality assurance goals, share best practices, and address any challenges faced by team members.
Provide constructive feedback and coaching to team members based on scorecards and quality assessments, fostering a culture of continuous improvement and professional growth.
Generate and analyze quality assurance reports to identify trends, areas for improvement, and training needs.
Cross-collaborate with teams to develop and implement quality assurance processes and best practices that enhance customer satisfaction and operational efficiency.
Deliver training programs for new hires and existing staff, focusing on quality standards and customer service excellence.
Lead by example, promoting a positive work environment and motivating team members to achieve individual and team performance goals.
Regularly review team performance against these established metrics and provide insights for improvement and recognition of high performers
.Maintain accurate records of quality assessments, coaching sessions, and training materials to ensure compliance and facilitate knowledge sharing within the team.
Support cross-training initiatives within the contact center to enhance team versatility and ensure a comprehensive understanding of quality standards across different roles.
Work closely with other departments, such as training, operations, and customer experience, to ensure alignment on quality standards and customer service initiatives

OTHER DUTIES AND RESPONSIBILITIES

Maintain a safe and clean work environment
Promote Peckham’s vision, values, and services to all customers and stakeholders
Assist in maintaining organization wide quality standards
Other related duties as assigned

SUPERVISORY RESPONSIBILITIES

This position will supervise a team of Contact Center Customer Service Representatives

MINIMUM QUALIFICATIONS

High School diploma, G.E.D., or equivalent required
2-4 years of experience in a contact center environment
This position requires passing and maintaining federal and state security background checks.

PREFERRED QUALIFICATIONS

1-2 years of experience in a supervisory role
Bachelor's degree in a related field

PHYSICAL AND MENTAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

Email us at [email protected]
Call us at (517) 316-4000
Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Contact Center Solutions

Location:

Battle Creek, MI

Worker Sub-Type:

Staff Member

Apply Now

Refine Your Search

assurance manager jobs in springfield mi

CIC Quality Assurance Supervisor

Manager, Assurance & Risk Advisory (Internal Audit) - Remote - EST and CST preferred

Civil Engineering Project Manager- QA and Inspections

Contractor Quality Assurance/Control Supervisor - Landfill Construction/Cap Construction

Construction Quality Control Manager- USACE

Quality Control Manager- Dam Project

Project Manager - Air Quality

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for assurance manager in springfield mi

Explore jobs in more locations

Peckham, Inc: - Quality Assurance Supervisor

Job Seeker Tools

Employer Tools

Browse

Stay Connected