Customer Service Representative - 1st 6 Months
City Utilities of Springfield —Springfield, MO
- $20.28 - $24.89 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
1d
Payment Poster
Jordan Valley Health —Springfield, MO
- Full-time
- Current TB test
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Member Service Rep - CoxHealth Plans
CoxHealth —Springfield, MO
- Full-time
- Writing skills
- No high school diploma
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3h
Billing Specialist (Dental)
Jordan Valley Health —Springfield, MO
- Full-time
- Current TB test
- Medical office experience
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Accounts Receivable Advisor
Drury University —Springfield, MO
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative I
Sunstar Insurance Group LLC —Springfield, MO
- Computer literacy
- Office
- Computer skills
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Sarah Rader - State Farm Agent —Republic, MO
- Full-time
- Office
- Communication skills
- Marketing
- Opportunities for advancement
Quick Apply
Patient Service Representative
Fordland Clinic —Springfield, MO
- From $16 an hour
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Clinic
- 403(b) matching
- Disability insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Katie Clouse - State Farm Agent —Ozark, MO
- $18 an hour
- Part-time
- Hospitality
- Office
- Administrative experience
- Paid training
- Paid time off
Quick Apply
3d
Customer Service Representative - State Farm Agent Team Member
Dustin Kirkman - State Farm Agent —Ozark, MO
- $40,000 - $60,000 a year
- Full-time
- Office
- Entry level
- Health insurance
- Paid time off
Quick Apply
2d

More jobs to discover

Find similar jobs that you might be interested in.

Payment Poster
Jordan Valley Health —Springfield, MO
Must post payments within 2 business days of receipt of the batch. The Payment Poster will be required to identify and write up refunds while posting payments…
Quick Apply
Customer Service Representative I
Sunstar Insurance Group LLC —Springfield, MO
Commercial Lines CSR acts as the primary client contact for policy related servicing, generating policy documents, maintaining accurate records in Epic…
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour
Billing Coordinator III - REMOTE
Ryder System —New Albany, OH
Communicate with field operations either via email or phone for clarification. The Billing Coordinator III is responsible for: Becoming familiar with the…
$22 - $26 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for billing representative in springfield mo

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

billing representative jobs near springfield mo

Billing Specialist jobs in Springfield, MO

Customer Service Representative jobs in Springfield, MO

Customer Service Representative jobs in Ozark, MO

Member Services Representative jobs in Springfield, MO

Patient Services Representative jobs in Springfield, MO

Accounts Receivable Clerk jobs in Springfield, MO

Billing Specialist jobs in Edison, NJ

Remote Medical Billing jobs in Salt Lake City, UT

Remote Billing jobs in Jacksonville, FL

Customer Success Specialist jobs in Atlanta, GA

Billing Specialist jobs in Fremont, CA

Billing Specialist jobs in Fairfax, VA

Billing Specialist jobs in Columbia, MD

Automotive Service Manager jobs in Tennessee

Remote Customer Service jobs in Glendale, AZ

Hospital Food Service jobs in Cleveland, OH

Customer Service Representative jobs in Minnesota

Customer Service Representative jobs in Mckinney, TX

Customer Service Representative jobs in Modesto, CA

Customer Service Representative jobs in Allentown, PA

Customer Service Representative - 1st 6 Months

City Utilities of Springfield -
Springfield, MO

Apply Now

Job Details

Full-time
$20.28 - $24.89 an hour
1 day ago

Qualifications

Computer operation
Confidential information handling
Phone communication
Enterprise software
In-person customer service
High school diploma or GED
Telecommunications headsets
Typing
Grammar Experience
Mobile devices

Full Job Description

Connect to a career at City Utilities! CU has been connecting our community to the services they need for every day life since 1945. From electricity to power our lives, clean water to be healthy, natural gas to stay warm, internet to keep businesses connected, to transit services to get them where they need to go.

Pay Details:

1st 6 Months - $20.28/hour

Next 12 Months - $23.21/hour

Thereafter - $24.89/hour

Work Schedule:

Monday - Friday, 8:30 a.m. to 5:30 p.m.

Job Description:

PURPOSE OF POSITION:

Under the direction of the Supervisor-Customer Services, receives and processes requests for utility service and answers customers' inquiries for utility account information.

ESSENTIAL JOB FUNCTIONS:

1. Receives and processes requests and answers questions concerning connects, disconnects, or transfers of electric, gas, and water utility services.

2. Processes requests for new customers, calculates customer deposits, and prepares appropriate orders. Checks credit information. Prepares duplicate bills.

3. Assists walk-in customers with payment arrangements or with other credit problems.

4. Processes bill payments, ARO payments, and performs other cash processing functions.

5. Gathers information and answers various forms of communication, prepares breakdowns for customer inquiries and disputes. Researches and takes appropriate action on returned mail.

6. Works past-due accounts and takes appropriate action as determined by policies and procedures.

7. Pursues final bill collections by customer contacts including letters and researching return mail.

8. Researches unpaid bills, restores or transfers meter deposits and/or credits to active or final accounts, performs clerical tasks associated with various seasonal energy assistance programs, and other projects assigned.

9. Handles billing programs and energy assistance.

10. Performs all necessary duties during emergencies or outages and staffs emergency control centers as directed by Supervisor.

11. Receives and tactfully answers customer inquiries on items such as utility policies and procedures, high bill complaints, credit arrangements, energy assistance, billing problems, insufficient funds payments, payment options, landlord agreements, and other programs.

12. Provides quality service to customers that are responsive to their needs. Strives to meet or exceed key performance indicator goals that improve a customers’ experience and enhances the mission of the utility.

13. Provides backup relief as deemed necessary by Supervisor.

14. May train or relieve other employees.

15. Performs other related duties as required or assigned by management.

QUALIFICATIONS:

Education and Experience:

High school graduate or equivalent required. Some college or technical vocational training is preferred. One or more years’ business or customer service-related experience required.

Knowledge, Skills, and Abilities:

Excellent interpersonal verbal and written communication skills, including strong knowledge of grammar and punctuation.
Superior customer service skills.
Working knowledge of computer keyboard.
Ability to:

o Manage multiple conversation topics over the phone and face-to-face with articulate thoughts and remain calm under pressure.
o Tailor communication to different audiences.
o Work independently, multi-task and control information to ensure confidentiality.
o Work courteously with customers and coworkers.
o Work in a team environment.
o Communicate and interpret policies and procedures and share information in a clear and concise manner.
o Effectively utilize a range of digital tools and platforms, including but not limited to Microsoft Office Suite, enterprise software, artificial intelligence-enhanced applications, and self-service systems. Must possess a willingness and capacity to learn and adapt to emerging technologies, including mobile devices, cloud-based systems, and data-driven platforms relevant to utility operations.

Maintain adherence to all company policies.

Physical Requirements:

Typically, sedentary work. Ability to express or exchange ideas by means of the spoken word and receive detailed information through oral communication. Substantial movements of the wrists, hands, and/or fingers, and close visual acuity to operate a computer is required. Position requires repetitive keyboarding, wearing a headset, sitting for long periods of time, and ability to lift 30 pounds from ground to 5 feet unassisted.

Working Conditions:

Duties are primarily performed in an office environment with heavy customer traffic.

Safety Sensitive Position:

A safety-sensitive position involves the performance of duties which may have a direct and immediate impact on the safety of the public and other public employees. This is not a safety sensitive position.

Miscellaneous Requirements:

Employees must remain alert and aware of their surroundings at all times and maintain the ability to respond to changing circumstances in a timely manner.

Must be able to work successfully with diverse groups of people.

TESTING

Testing may be required.

EEO

City Utilities offers equal employment opportunities to individuals without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, disability, age, veteran status, genetic information or marital status. Learn more about CU and EEO.

Apply Now

Refine Your Search

billing representative jobs in springfield mo

Customer Service Representative - 1st 6 Months

Payment Poster

Member Service Rep - CoxHealth Plans

Billing Specialist (Dental)

Accounts Receivable Advisor

Customer Service Representative I

Customer Service Representative - State Farm Agent Team Member

Patient Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for billing representative in springfield mo

Explore jobs in more locations

Pay Details:

Work Schedule:

Job Description:

Job Seeker Tools

Employer Tools

Browse

Stay Connected