Top 42 Call center representative Jobs in Springfield Mo

Internet Technical Support Representative I
Mediacom Communications Corporation —Springfield, MO
- $15.50 - $16.00 an hour
- Overtime
- Hybrid work
- Computer literacy
- Windows
- High school diploma or GED
- Wellness program
- Paid holidays
3d
Call Center Sales Representative
Russell Cellular- Authorized Verizon Dealer —Springfield, MO
- From $15 an hour
- Full-time
- Computer literacy
- Typing
- Communication skills
- Paid training
- Health insurance
Quick Apply
Outbound Enrollment Agent
Five Star Call Centers —Springfield, MO
- $16 an hour
- Full-time
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
5d
Fraud Support Call Center Representative (CCC)
Jack Henry —Springfield, MO
- $34,320 - $37,500 a year
- Weekends as needed
- Remote
- Data entry
- In-person
- 1 year
9d
Customer Service Representative/Contract Signer
Oracle Management —Springfield, MO
- $17 - $20 an hour
- Full-time
- High school diploma or GED
- Financial services
- In-person
Quick Apply
5d
iPay Call Center Representative (CCC)
Jack Henry —Springfield, MO
- $34,320 - $37,500 a year
- 8 hour shift
- Remote
- Research
- In-person
- 1 year
- Work from home
2d
Client Services Representative
AGFinancial —Springfield, MO
- Full-time
- Background check
- Customer service
- Office
- Paid holidays
- Health insurance
Quick Apply
11d
Customer Service Representative - Contact Center
Bass Pro Shops —Springfield, MO
- Part-time
- High school diploma or GED
- Conflict management
- Associate's degree
- Paid holidays
- Dental insurance
9d
Customer Service Agent
Grizzly Industrial Inc —Springfield, MO
- $16 - $18 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Client Support Specialist
Parmele Disability Advocates —Springfield, MO
- $15 an hour
- Full-time
- Hybrid work
- Administrative experience
- Organizational skills
- Communication skills
- Paid training
- Health insurance
Quick Apply
Call Center Activations Agent
Capital Vacations —Springfield, MO
- From $17 an hour
- Full-time
- Background check
- 18 years or older
- Communication skills
Quick Apply
4d
Call Center Sales Agent
Capital Vacations —Springfield, MO
- $17 an hour
- Full-time
- Background check
- 18 years or older
- No travel
- Paid training
- Opportunities for advancement
Quick Apply
4d
Telemarketer - State Farm Agent Team Member
Bob Berke - State Farm Agent —Springfield, MO
- $18 - $25 an hour
- Full-time
- Hybrid work
- Communication skills
- Entry level
- Paid time off
- Work from home
Quick Apply
SQL Technical Support Representative: Financial Crimes Solutions
Jack Henry —Springfield, MO
- $59,750 - $80,000 a year
- Full-time
- Remote
- Research
- SQL
- Bachelor's degree

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Internet Technical Support Representative I

Mediacom Communications Corporation -
Springfield, MO

Apply Now

Job Details

Full-time
$15.50 - $16.00 an hour
3 days ago

Benefits

Wellness program
Internet reimbursement
Paid holidays
Dental insurance
Paid time off
On-the-job training
Work from home
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Customer relationship building
Sales needs analysis
Client rapport building
Windows
High school diploma or GED
Customer engagement
Desktop applications
Productivity software
Technical Proficiency

Full Job Description

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence, operating in 22 states and employing a team of over 4,000 people, with a mission to bridge the digital divide between America’s major cities and smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

Take incoming calls in a call center environment, assisting internet and phone customers with technical service issues, including software configuration. Provide the best customer experience from the beginning to the end of each call. Build customer loyalty by using active listening and the provided troubleshooting call flows to resolve technical issues with cable, internet, home, and mobile phone services on the first call. The first six months will be on-site in the office as Mediacom provides the training for your new role.

Position Schedule- Fully Hybrid at 6 months:

Month 1-3: Training (onsite)
Month 4-5: Live calls, ongoing training as needed (onsite)
Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home)

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team, including:

$1000 Sign-On Bonus!
Company Provided Equipment
Hybrid schedule! The first six months will be fully on-site while Mediacom provides training for your new role. After successfully completing training, you’ll transition to a hybrid schedule—25% in-office and 75% remote—provided your performance remains successful.
Health, vision, and dental insurance!
Paid vacation, holidays, and flex paid time off!
401K with generous company match!
Pay increases through self-guided training!
Monthly commission potential!
Shift differential pay increase for evening shifts!
Bi-weekly performance bonus opportunity!
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services is provided!
Education Enrichment up to $5,000 per year for qualified employees!
Employee Wellness Program!
Pain on-the-job training and opportunity to promote!

Position Responsibilities:

Provide exceptional customer service and drive sales by naturally guiding customers toward the right solutions.
Introduce services to both new and existing customers and confidently recommend upgrades that enhance value while maximizing every interaction.
Adapt effectively to a fast-paced and continuously evolving work environment.
Demonstrate strong multitasking skills, including the ability to talk, type, read, and actively listen while navigating multiple systems and maintaining customer engagement.
Meet or exceed attendance expectations and maintain adherence to scheduled work hours.
Meet or exceed established sales goals and performance objectives.
Meet or exceed monthly quality assurance and scored call performance metrics.
Educate customers on product features, benefits, and available promotions in a clear, accurate, and compelling manner.
Address customer concerns and objections professionally, turning challenges into positive outcomes whenever possible.
Build rapport quickly and foster positive, lasting customer relationships through every interaction.

Position Requirements:

High school diploma or GED required; associate degree preferred.
1–2 years of experience in customer service; previous experience in an inbound call center preferred.
Technical support experience preferred, with the ability to translate information into customer-friendly solutions.
Demonstrated ability to multitask effectively (speaking, typing, and navigating multiple systems simultaneously).
Knowledge of common consumer internet software, including various browsers and email platforms, preferred.
Basic proficiency with Microsoft Windows and email applications.
Strong customer service skills, including listening skills, processing detailed information, and the ability to establish rapport with customers.
Excellent written and verbal communication skills in a fast-paced, performance-driven environment.
Experience in a dual-monitor environment preferred, with the ability to quickly toggle between systems.
Minimum typing speed of 30+ WPM.
Flexibility to work evenings, weekends, holidays, and overtime as needed.
Ability to identify customer needs and recommend solutions that drive value and results; sales experience a plus.
Strong problem-solving skills.
Basic knowledge of Microsoft Windows and experience using email programs.

Why Join Us?

Make an impact: Help customers save money and get the most value from their services - every call matters!
Uncapped Potential: Your performance drives your success, with opportunities to exceed goals and grow your earnings.
Career Growth: We invest in your development with ongoing training, coaching, and advancement opportunities.
Team Environment: Work alongside supportive leaders and teammates who celebrate wins and help you succeed.
Fast-Paced & Engaging: No two calls are the same - stay challenged, sharp, and motivated every day.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Who you are matters here: Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: Pay range for this position is $15.50 to $16.00 per hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

#LI-Hybrid

#IND1

Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact [email protected] or dial 845-443-2408. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.

Apply Now

Refine Your Search

call center representative jobs in springfield mo

Internet Technical Support Representative I

Call Center Sales Representative

Outbound Enrollment Agent

Fraud Support Call Center Representative (CCC)

Customer Service Representative/Contract Signer

iPay Call Center Representative (CCC)

Client Services Representative

Customer Service Representative - Contact Center

Customer Service Agent

Client Support Specialist

Call Center Activations Agent

Call Center Sales Agent

Telemarketer - State Farm Agent Team Member

SQL Technical Support Representative: Financial Crimes Solutions

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