Top 5 Federal protection Jobs in Springfield Mo

Support Specialist
Federal Protection Inc —Springfield, MO
- $38,000 - $47,000 a year
- Overtime
- Computer literacy
- Writing skills
- English
Quick Apply
Federal Construction Carpenter
Federal Protection Inc —Springfield, MO
- $25 - $32 an hour
- Full-time
- Construction site
- 5 years
- English
Quick Apply
Construction Estimator
Federal Protection Inc —Springfield, MO
- $75,000 - $90,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
Quick Apply
Low Voltage Alarm Installer
Federal Protection Inc —Springfield, MO
- $43,000 - $58,000 a year
- Overtime
- Customer service
- Computer literacy
- Residential
- Fuel card
- Paid holidays
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Preconstruction Design Associate
Federal Protection Inc —Springfield, MO
- $43,000 - $55,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Outlook
Quick Apply

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Security Supervisor
Andy Frain Services —Springfield, MO
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
$18.54 an hour
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federal protection jobs near springfield mo

Support Specialist

Federal Protection Inc -
Springfield, MO

Quick Apply

Job Details

Full-time
$38,000 - $47,000 a year

Qualifications

Computer operation
Writing skills
Electronic systems troubleshooting
Equipment troubleshooting
English
High school diploma or GED
Desktop (troubleshooting support)
Technical Proficiency

Full Job Description

Remote Support Specialist I (In Office)

Summary Description:

Under the general direction of the Remote Support Manager, provide technical support over the phone and with remote computer access to both End-User Clients and Federal Protection Installers & Service Technicians. This includes both hardware and software support for Federal Protection equipment.

Responsibilities:

Answer phone calls and emails coming into the Support Services queue in a timely manner. This includes both Client and Federal Protection Team member calls.
Create “Cases” in Salesforce for all phone calls that do not currently have an existing open case in Salesforce.
Use critical thinking skills to guide clients and co-workers to resolution of cases.
Use proper time management to determine when a case must be elevated to include additional resources to provide a resolution.
Maintain detailed documentation in Salesforce when working on a case. This includes but is not limited to updating ticket status, logging calls, logging emails, description of work performed, updating special instructions.
Update internal Knowledge Base to reflect solutions provided that could assist others in the future.
Troubleshoot FP installed systems over the phone and remotely over a PC. These include Access Control, Video Systems, Intercom Systems, Network Switches, Access Points, Security Systems, Fire Systems and other systems as assigned.
Collaborate with the TEAM as needed to provide an accurate and efficient resolution to “Cases”.
Assist and apply with system licenses as needed.
Provide End-User client training over phone or video conference during completion of system installation.
Assist in developing Installer and Technician training resources to better equip TEAM members to SERVE our clients.
Configure mobile application access for customers and technicians.
Other duties as assigned.
Troubleshooting/problem-solving skills and a positive, can-do attitude. A professional customer-focused mentality is a must.

Requirements:

Proficiency in English.
Must have good verbal and written communication skills.
Customer-oriented.
Excellent troubleshooting and problem-solving skills.
Good understanding of computer systems.
Available to work overtime.
Detail oriented
Ability to diagnose and resolve basic computer technical issues.
Able to climb a ladder and lift up to 50 lbs.
Minimum of High School Diploma or GED
Be able to work overtime as assigned
Be a member of the after-hours and weekend on-call rotation
Achieve manufacturer certifications as assigned

Knowledge & Skills:

Minimum of High School Diploma or GED
Basic electronics knowledge and troubleshooting
Basic network fundamentals including LAN/WAN configurations & Port forwarding
Prior customer service experience
CompTIA A+ and/or Network+ or equivalent knowledge preferred

FLSA STATUS:

Non-Exempt
Job Type: Full-time

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Refine Your Search

federal protection jobs in springfield mo

Support Specialist

Federal Construction Carpenter

Construction Estimator

Low Voltage Alarm Installer

Preconstruction Design Associate

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