Top 38 It support Jobs in Springfield Mo

IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Springfield, MO
- Full-time
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
Specialist I, IT Support
Springfield Public Schools —Springfield, MO
- $20.52 - $30.76 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
Desktop Support Technician
Jordan Valley Health —Springfield, MO
- Full-time
- Computer science
- Microsoft Outlook
- Current TB test
- Health savings account
- AD&D insurance
Quick Apply
IT Support Tech II
OCH —Springfield, MO
- Full-time
- Computer science
- Computer Science
- Hospital
- Paid holidays
- Disability insurance
Quick Apply
IT Helpdesk Technician
The Larson Group —Strafford, MO
- On call
- Microsoft Outlook
- Dealership
- Marketing
- Paid holidays
- Health insurance
Quick Apply
12d
Technical Support Specialist
Aramark —Springfield, MO
- Mid-level
- Office
- Windows
2026-2027 Coordinator I, Application Support - Information Technology
Springfield Public Schools —Springfield, MO
- $55,722 - $80,097 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
Service Desk Engineer
GFI Digital —Springfield, MO
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Springfield, MO
- Part-time
- Mid-level
- Communication skills
4d
IT SUPPORT SPECIALIST - KYTV/KSPR
Gray Media —Springfield, MO
- Call employer
- Clean driving record
- Mid-level
- Office
Quick Apply
IT Support Technician
SUN SOLAR LLC —Springfield, MO
- Full-time
- Background check
- Azure
- Mid-level
- Health insurance
- Paid time off
Quick Apply
2d
Service Desk Engineer II / III
Forward Slash Technology —Springfield, MO
- Full-time
- Background check
- Clean driving record
- Mid-level
Quick Apply
IT Support Manager
O'Reilly Automotive Stores —Springfield, MO
- 8 hour shift
- Research
- Mid-level
- 3 years
- Employee stock purchase plan
- Health insurance
Quick Apply
4d
Geek Squad Agent (Retail Store)
Best Buy —Springfield, MO
- $15 - $18 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
6d
TAC Outfitter Experience, Part-Time
Bass Pro Shops —Springfield, MO
- Part-time
- Computer Science
- Computer literacy
- Bachelor of Science
- Paid holidays
- Dental insurance
Phlebotomy Support Tech
CoxHealth —Springfield, MO
- Full-time
- Hospital
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Technical Support Engineer III- Symitar Client Services Engineering (HTML/JavaScript)
Jack Henry —Springfield, MO
- $66,500 - $80,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- JavaScript
Software Support Representative (CD/IRA, CIF, Misc)
Jack Henry —Springfield, MO
- Full-time
- Remote
- Research
- Mid-level
Phlebotomy Support Tech I/Phlebotomy Support Tech II
CoxHealth —Springfield, MO
- Part-time
- Hospital
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
8d
SQL Technical Support Representative: Financial Crimes Solutions
Jack Henry —Springfield, MO
- $59,750 - $80,000 a year
- Full-time
- Remote
- Research
- SQL
- Bachelor's degree

I want to receive the latest job alert for it support in springfield mo

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Desk Engineer II

HEARTLAND BUSINESS SYSTEMS LLC -
Springfield, MO

Quick Apply

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Customer relationship building
iOS support
iOS
Android support
Employee relationship building
Computer management
macOS administration
Windows Server administration
Antivirus software support
Network infrastructure management
Antivirus software
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Respond to auto generated ticket alerts both critical and non-critical.
Monitor and work tickets in ticket system for client submitted requests.
Acknowledge and respond to tickets based on Managed Services SLA.
Be part of a phone call queue for client call in requests.
Review monthly client reports and provide resolutions solutions based on generated reports.
Escalate tickets to internal departments and clients IT departments.
Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
From time to time, project manage internal department initiatives.
Contribute and enhance internal department process/system documentation
Follow policies and procedures on a department and per client basis.
Conduct training of customers or colleagues in both formal and informal environments.
Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned

Requirements:

Competencies:

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

3+ years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
4+ years’ experience working in a customer facing IT service role
Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
Advanced knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Customer service-oriented skillset
Advanced knowledge of Microsoft Windows Operating System
Basic knowledge of network printing
Basic knowledge of Antivirus software packages
Basic knowledge of core server administration within Microsoft Windows Server
Basic knowledge of Mac OS
Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in a technology-related field.
Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

Quick Apply

Refine Your Search

it support jobs in springfield mo

IT Support Desk Engineer II

Specialist I, IT Support

Desktop Support Technician

IT Support Tech II

IT Helpdesk Technician

Technical Support Specialist

2026-2027 Coordinator I, Application Support - Information Technology

Service Desk Engineer

Desktop Support Engineer (Dispatch /Part-Time)

IT SUPPORT SPECIALIST - KYTV/KSPR

IT Support Technician

Service Desk Engineer II / III

IT Support Manager

Geek Squad Agent (Retail Store)

TAC Outfitter Experience, Part-Time

Phlebotomy Support Tech

Technical Support Engineer III- Symitar Client Services Engineering (HTML/JavaScript)

Software Support Representative (CD/IRA, CIF, Misc)

Phlebotomy Support Tech I/Phlebotomy Support Tech II

SQL Technical Support Representative: Financial Crimes Solutions

I want to receive the latest job alert for it support in springfield mo

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected