Job Summary:
Collects tuition and other payments from students, parents, and University departments. Enters, edits, and posts monies collected. Prepares daily bank deposit. Generates and processes statements and coordinates collection efforts. Primary contact for Day School, Graduate and Dual Credit students. Explains charges, financial aid, loans and the impact on billing to parents/students. Explains/administers Nelnet payment plans. Reviews and mails/emails statements to students/parents. Calculates refunds for Day, Graduate, and Dual Credit students.
This job description is not to be construed as an exhaustive statement of duties or responsibility requirements. Employees may be required to perform other job-related instructions as requested by the supervisor, subject to reasonable accommodation.
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Uses communication skills, reasoning, and an understanding of Nelnet payment plans, charges, financial aid in order to explain to students and parents balances due, payment options, and payment amounts. Explains Nelnet payment plans and collects payments due.
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Receives monies via mail, bank transmittals, or directly from students/parents.
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Imports Dual Enrollment payments.
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Uses queries in Jenzabar to apply flags and late fees to delinquent accounts.
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Processes refunds for Day, Graduate and Dual Credit students. Verifies hours enrolled, scans other data for charges or adjustments for reasonableness.
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Generates statements for various Accounts Receivable types. Reviews, corrects, and mails statements. Uploads a digital copy of statement to the Perceptive Concepts Imaging Software.
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Creates records of all correspondence connected to past due balances. Helps to prepare unpaid accounts to a professional collection agency.
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Reviews and processes change of status, and other billing adjustments submitted by Registrar and other departments.
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Creates correcting journal entries for bank reconciliations.
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Runs report and applies Business Office Holds on graduation student accounts with balances. Pulls caps and gowns, diplomas resulting from balances.
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Coordinates pre-bill communication with Fusion First Day Coordinator. Presents payment options at FFD.
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Performs other duties, as assigned.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. All job requirements listed indicate the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Ability to accurately type data.
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Ability to effectively communicate information to administer policies, maintain goodwill.
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Ability to interpret payment plan policies, billing regulations and financial aid regulations.
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Ability to understand complex rules for applying college and federal regulations regarding payment policies, financial aid guidelines, billing regulations, refund policies, calculation of payment plan amounts, and student refunds.
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Ability to exercise discretion for maintaining confidentiality of student's financial status.
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Ability to maintain meticulous records for financial audit reviews, and ensure compliance with collection procedures on student accounts, prior to initiation of registration or diploma holds, or impact credit status.
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Attention to detail for consistency and accuracy in billing.
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Excellent communication skills, including good grammar, in order to communicate both verbally and in writing, for solving student and parent inquiries.
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Ability to enter data in University software (i.e., Jenzabar EX), to update student accounts, enter batches, and journal entries.
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Ability to determine payment plan amounts, payment amounts, and account balances.
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Ability to use a copy machine to duplicate information for university records.
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Ability to use personal computer and software (i.e., Microsoft Office software, specifically Word and Excel) to generate collection letters, registration hold notices, and reports.
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Excellent math skills are required to compute interest, payment amounts, total costs, financial aid revisions, refunds, and balance accounts receivable.
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Ability to create specs and queries on computer software for utilization in collection procedures, communication to students, and administration.
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Ability to proofread and audit information to ensure accuracy of data collected and distributed.
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Bachelor’s degree in related field
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Two years related experience
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Equivalent combination of relevant education and experience may be substituted as appropriate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. The noise level in the work environment is usually quiet.
WORKING AT DU HAS ITS BENEFITS:
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Generous time off including 4+ weeks of paid time off starting your first year
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Free tuition for your whole family
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Free tickets to Drury home sporting events
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Health and wellness benefits at extremely competitive rates
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Free use of onsite fitness center on Springfield campus
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Discounted meals and Drury merchandise on campus
