Job Title: Medical Secretary
Department: Pharmacy Program
Immediate Supervisor Title: Pharmacy Manager
Job Supervisory Responsibilities: None
General Summary: A nonexempt position responsible for performing a variety of duties, clerical tasks, and other tasks assigned by the pharmacy manager
Essential Job Responsibilities:
Answering the pharmacy phone line:
Taking refill orders for IOD and compound orders.
Compounds: payment collection, claim creation, ecw documentation, and order placement through appropriate portals.
IOD ED drugs: Payment collection, claim creation, ecw documentation, and TE forwarding for techs to dispense.
Triaging pharmacy-related calls in regard to order tracking
Oncolytic refill needs
Authorization requests
IOD rx log filing
Drug pre-collection: Cash and buy/bill services (T-pellets, Aveed, Xiaflex, etc.)
Buy and bill drug scheduling management
Ensure quarterly scheduling rules are implemented
Ordering compounded intravesical therapy and inventory tracking in PODIS
Conducting refill campaigns- IOD and compounds
Foundation patient enrollment
Daily unposted payment review
Tracking daily inventory counts of all drugs
Updating reporting for metric trackers
Assisting the pharmacy coordinator with authorization, retro-authorization needs
Project management as assigned by the pharmacy manager
Education: High school diploma or general equivalency diploma (GED).
Experience: Minimum one year of administrative assistant experience in a medical office setting.
Performance Requirements:
Knowledge:
Knowledge of medical terminology and office procedures.
Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Knowledge of Medical tasks that include RX prior authorizations.
Familiarity with healthcare systems, regulations, policies, and functions.
Knowledge of infection control and safety standards.
Skills:
Skill in operating office equipment.
Skill in organizational matters, including time management, prioritization, multitasking, and problem-solving.
Common computer skills
Abilities:
Ability to type 40 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
Ability to read, understand, and follow oral and written instructions.
Ability to sort and file materials correctly using alphabetic or numeric systems.
Ability to communicate clearly and concisely.
Ability to establish and maintain effective working relationships with patients, physicians and other clinical staff, and the public.
Equipment Operated: Office machinery including computers, scanners, and payment collections
Work Environment: Work performed in an office environment. Involves frequent contact with staff and patients.
Mental/Physical Requirements: Manual dexterity for office machine operation including computer and clinical equipment; stooping, bending to handle patient’s mobility to complete errands or deliveries, or sitting or standing for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.
