The Regional Aftermarket Manager is responsible for the development, support and training of Wacker Neuson’s distribution network. Evaluate new potential dealers, create annual dealer development plans and conduct all technical training on the compact equipment product line to create a fully equipped certified dealer network. The compact equipment product line includes but is not limited to excavators, skid steer loaders, material dumpers, telehandlers and wheel loaders and other Wacker Neuson products as required. Region is TN, KY, WV, VA, NC and SC.
Training and Dealer Development:
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Train dealers on the newest technology within the compact equipment product line & light equipment as necessary.
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Assist the field sales force with prospecting and evaluating new potential dealers that meet the requirements set forth by corporate.
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Evaluate existing dealers and create annual development plans to elevate their support capabilities while obtaining and growing their Wacker Neuson certified dealer level.
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Conduct ongoing train the trainer programs and implement a consistent training program on a national stage. Lead field schools as well as certified service training classes within the Customer Education & Experience Center (CEEC) located at the company headquarters as necessary.
Technical Support:
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Assist the product support department and field sales force with machine issues by working with dealer technical staff to resolve.
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Assist the product support department through the CRM (phone system) on an as needed basis or as directed by management.
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Ability to provide onsite rapid response support to the dealer network where high profile or visible quality/durability issues surface on a limited and isolated basis.
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Work with engineering, product management and manufacturing to assist with product improvement based on knowledge obtained from field travel and customer feedback.
Report Generation:
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Prepares and submits informative, timely field training and service reports to Dealer Development & Aftermarket Services Manager.
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Keeps the Dealer Development & Aftermarket Services Manager updated in a timely fashion on machine issues, customer feedback and quality/volume of field training.
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Creating annual dealer development plans for review by management and then implement at the dealer level.
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Internal summary reports showing status of contracted dealers related to the multiple tier certified dealer program.
Service Parts Sales & Aftermarket programs:
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Promotes the sale of specialty tools, service parts, telematics, attachments and accessories to meet the corporate goal of minimizing equipment downtimes and maximizing dealer potential.
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Work with corporate parts analyst to create and implement industry leading parts programs.
Travel and Planning:
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Establish effective and efficient travel plans with primary and secondary objectives.
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Coordinate travel plans with management and the assigned dealer network to ensure effective execution of the dealer development strategy.
Self - Development:
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Stay current on all expert training standards, repair procedures, part changes, processes, machine improvements and web changes.
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Self-learn equipment through research, studying and hands on time in and out of the field. Work closely with Wacker Neuson European factories as well to understand all products produced within the organization.
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Maintain a lead “train the trainer” role and act as a role model for regional dealer staff.
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Attend trade shows and join associations to represent and keep abreast on the latest industry leading support techniques.
Additional years of experience or education may be substituted for each other as determined by Human Resources.
- A bachelor degree in a related field or associates degree with experience in related field preferred.
- A minimum of three to five years’ experience in hydraulic, electrical and diesel engine technology associated with excavators, telehandlers, dumpers, skid steer loaders or equivalent is preferred.
- Expert ability to read, interpret and train on schematics related to electronics, pneumatics and hydraulics.
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Excellent verbal, written and public speaking skills.
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Proven track record of developing and implementing process improvements.
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Strong problem solving skills.
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Proficient computer skills including Word, Excel and PowerPoint.
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Have a passport or ability to obtain one.
While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work. Up to 5% of time spent in manufacturing environments around industrial equipment. Able to travel up to 5% to other Intercompany locations globally. Able to travel up to 50%+ as a minimum requirement to customer locations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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