Top 2 Support/end point technician Jobs in St. Cloud, Mn

Support/End Point Technician
Associated Wholesale Grocers —Saint Cloud, MN
- Full-time
- Computer Science
- Research
- Mid-level
- Wellness program
- Health savings account

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Support/End Point Technician
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Support/End Point Technician

Associated Wholesale Grocers -
Saint Cloud, MN

Apply Now

Job Details

Full-time

Benefits

Wellness program
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
401(k) 4% Match
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Customer communication
Requirements design
Software deployment
Hardware maintenance
Research
Computer hardware
Desktop (troubleshooting support)
Requirements analysis
Desktop applications
Networking equipment (troubleshooting support)
Hardware management
System deployment
Productivity software
Business requirements
Desktop administration
Cross-functional communication
Stakeholder management

Full Job Description

Position Responsibilities:

Deliver Secure Solutions & Technology (25%) – deliver project commitments to deliver new capability to support our business using the following technologies.

Assist on defining project approach and planning for implementations
Provide input to insure execution of technical deliverables on time and on budget across all members of the team.
Manage standards and procedures related to system deployments, upgrades, and general maintenance of the environment.
Facilitate in the deliver solutions of the highest quality and on time, on budget
Deliver clear communication on approach, status, issues, and risks on a regular basis to manage stakeholder expectations.
Responsible for the lifecycle of equipment
Maintain appropriate technical documentation

Drive Solution Availability & Customer Service (50%) – drive to improve system performance and stability.

Responsible for the stability, availability, and operational effectiveness of the environment.
Voice Engineer responsibilities for supporting enterprise voice and collaboration solutions across a variety of technologies and platforms, with a strong foundation in Cisco technologies. Demonstrates strong troubleshooting skills to resolve voice, network, and call quality issues while maintaining reliable and secure communications environments.
Responsible for changing implementation practices that reduce business risk and overall downtime (pre-deployment testing, implementation plan, post implementation verification, backout plan).
Responsible for 24x7 production support for critical Security solutions, this position will be in an On-Call rotation and required to work Off-Hours as needed
Deliver endpoint services that meet the demands of the business units.
Proactively identify and initiate work processes and tool improvements which lead to increased productivity and employee satisfaction
Participate as a point of escalation for incidents
Strong skills across multiple disciplines
Upgrading & updating Systems to insure adequate lifecycle and vulnerability management
Administer and manage operational and solution health metrics and take corrective action where needed.
Seek customer feedback regularly to ensure services and support are efficient and effective; surface and find repeat problems or service challenges, crafting and driving improvement plans to close gaps.
Utilize monitoring solution to proactively resolve system issues prior to them becoming a problem

Define/Support IT Strategy & Execution Alignment (5%) - Define and implement roadmap to evolve and improve capabilities of our platforms.

Key success factors for this position are initiative and the ability to pick up new technologies and drive improvements
Assisting with IT projects (e.g., software migrations, hardware upgrades, technology research, documentation, and cost analysis).
Identify process improvement and root cause for issues to ensure that we are reducing the support workload and not encountering repeat issues
Perform routine maintenance on PCs (e.g., software updates, virus scans, hard disk de-fragmentation, and hard disk clean-up).
Partner with key internal and external stakeholders to participate in solution roadmap projects, evaluate, and provide input to recommend solutions to meet company-wide business needs.
Contribute creative ideas and insights to support the strategic process formation.

Support Team Development and Continuous Improvement Culture (20%) – Seek opportunities to work across teams to continually learn and improve

Collaborates across team members to seek out information
Provide end-user training on base company software, hardware, and Collaboration suite of tools
Develop strong industry relationships with other system engineering peers and organizations to remain current on industry trends and future directions
Meets with team members to identify and create action plans to resolve reoccurring and other high priority issues
Provide guidance and mentorship to junior members of the team
Guide others on technical challenges or issues or challenges

Position Requirements:

Bachelor's Degree in Information Technology, Computer Science, Engineering, or other related courses.
1+ years of experience with some familiarity with Windows desktop operating systems
Deployment of new hardware (PCs, including desktops, laptops, and peripherals).
Experience with Microsoft Windows, Microsoft Office, networking technologies.
Ability to communicate (Oral/Written) effectively and coordinate action with all levels of the organization.
Must be a quick learner, self-sufficient and follow through on tasks to completion, in a high-volume work driven environment

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and more than 3,400 locations throughout 33 states from 9 wholesale divisions. Consolidated sales for AWG in 2024 exceeded $12.0 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com .

Benefits:

Medical, Dental, & Vision Insurance
Health Savings Account
Dependent Care Flexible Spending Account
Paid Vacation, Holiday, and Sick Time
401(k) with 4% match along with 3 other contributions
Tuition Reimbursement
Basic & Supplemental Life and AD&D
Employee Assistance Program
Short-Term and Long-Term Disability
Wellness Program
Yearly Holiday Bonus

Apply Now

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