Top 6 Desktop support technician ii Jobs in St. Louis, Mo

Desktop Technician II
Bi-State Development Agency —St. Louis, MO
- $46,800 - $58,500 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Paid holidays
Fleet Technician II (Experienced)
Pepsico —Chesterfield, MO
- $33.14 an hour
- Full-time
- CDL B
- 18 years or older
- Mechanic experience
- Health insurance
- Dental insurance
Quick Apply
Fleet Technician II (Experienced)
Pepsico —St. Louis, MO
- $33.14 an hour
- Full-time
- CDL B
- 18 years or older
- Mechanic experience
- Health insurance
- Dental insurance
Quick Apply
Diesel Fleet Technician II
Pepsico —St. Louis, MO
- $33.14 an hour
- Full-time
- CDL B
- ASE Certification
- 18 years or older
- Health insurance
- Dental insurance
Quick Apply
Technical Support Level 2
ArchTech, LLC —East Saint Louis, IL
- $52,000 - $72,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
4d

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Desktop Technician II
Bi-State Development Agency —St. Louis, MO
Valid driver’s license; ability to travel to multiple sites within the service area. The Desktop Technician II provides second-tier technical support to end…
$46,800 - $58,500 a year
Endpoint Support Technician II - Stifel Bank
Stifel —St. Louis, MO
The IT Technician II performs technical troubleshooting and diagnosis of root cause, and performs the steps necessary to fully log the incident, including the…

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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Desktop Support Technician II
iT1 —Columbus, OH
You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure…
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Desktop Technician II

Bi-State Development Agency -
St. Louis, MO

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Job Details

Full-time
$46,800 - $58,500 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Gym membership
Loan forgiveness
Free health screenings

Qualifications

Desktop computer repair
ConnectWise
Knowledge management
Computer science
Network troubleshooting
Mobile device support
Computer Science
IT user and group management
Data permissions
GPO
Associate's degree in computer science
IT asset management
Laptop (troubleshooting support)
Incident management software
Hardware maintenance
Vendor coordination
Equipment troubleshooting
Operating system updates
Application deployment
Mid-level
Software installation
3 years
Driver's License
Patch management
Desktop (troubleshooting support)
Emergency response
Computer management
Remote access software
Customer support ticket management
Mobile device management

Full Job Description

Desktop Technician II

Headquarters Full Time 46,800.00 - 58,500.00 (Annually)

Benefits

Join a company committed to making a positive impact in the community
Receive a competitive salary
Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
Earn 4 weeks of paid time off (PTO) each year
Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
Contribute to our company-sponsored 401(k) retirement plan
Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
Participate in our wellness program, which includes free health screenings
Use our Employee Assistance Program (EAP) for confidential support and resources
Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
Work out anytime at one of our nine onsite gyms, available 24/7
Enjoy free MetroLink and MetroBus access
Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

The Desktop Technician II provides second-tier technical support to end users across the transit agency, ensuring reliable operation of desktop systems, software, and peripheral equipment in administrative offices, operations centers, and field locations such as bus and rail facilities. This role requires strong technical expertise and customer service skills to work independently and collaboratively in a fast-paced, mission-critical transit environment and includes participation in a rotating on-call schedule for after-hours support.

Job Responsibilities

Provides Level 2 desktop support for hardware, software, network connectivity, and peripheral issues.
Configures, deploys, and maintains Windows-based desktops, laptops, tablets, and mobile devices.
Supports agency-specific applications, including Computer-Aided Dispatch (CAD), fare collection systems, and scheduling software.
Troubleshoots and resolves incidents escalated from Desktop Technician I in accordance with established service level agreements (SLAs).
Performs routine maintenance and updates on end-user systems, including operating system patches, antivirus updates, and application deployments.
Creates, modifies, and maintains user accounts, access permissions, and security groups in Active Directory.
Coordinates with vendors and contractors for hardware repairs, warranty service, and software licensing.
Documents resolutions and contributes to the IT knowledge base and standard operating procedures.
Participates in IT projects such as hardware refreshes, network upgrades, and application migrations.
Provides support for remote users, including VPN connectivity and mobile access troubleshooting.
Maintains accurate inventory records of IT assets and track equipment deployment and lifecycle status.
Provides occasional support for audiovisual systems used in meetings, training, and presentations.
Assists with emergency response activities and participate in after-hours or on-call support as required.

Knowledge, Skills, and Abilities

Proficiency in Microsoft Windows 10/11, Apple devices, Microsoft Office 365, and basic networking concepts.
Experience imaging devices and installing software.
Familiarity with Active Directory, Group Policy, and remote desktop tools.
Understanding ticketing systems such as ServiceNow, Connectwise (PSA), etc.
Strong problem-solving, communication, and organizational skills.
Valid driver’s license; ability to travel to multiple sites within the service area.
Experience with mobile device management (MDM) tools preferred.

Compensation:

46,800.00 - 58,500.00 (Annually)

Employment Type:

Full Time

Location:

Headquarters

Education:

2 Year / Associate Degree
Computer science or related field; equivalent experience will be considered.

Experience:

3 years
Minimum of 3 years of related professional experience; experience in a transportation or customer service environment preferred.

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.

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desktop support technician ii jobs in st. louis, mo

Desktop Technician II

Fleet Technician II (Experienced)

Fleet Technician II (Experienced)

Diesel Fleet Technician II

Technical Support Level 2

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Desktop Technician II

Benefits

Job Summary

Job Responsibilities

Knowledge, Skills, and Abilities

Compensation:

Employment Type:

Location:

Education:

Experience:

Equal Employment Opportunity (EEO)

Compensation Disclosure

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