Top 7 Helpdesk analyst Jobs in St. Louis, Mo

Helpdesk Analyst
Sandberg Phoenix & von Gontard P.C —St. Louis, MO
- $50,000 - $60,000 a year
- Online Application
- Hybrid work
- Microsoft Excel
- Computer literacy
- Office
- Health savings account
- Disability insurance
6d
Network Systems Analyst - WashU IT
Washington University in St. Louis —St. Louis, MO
- $58,400 - $99,700 a year
- Online Application
- Pass drug screening
- Mid-level
- Office
- Commuter assistance
- Employee assistance program
12d
Endpoint Support Technician II - Stifel Bank
Stifel —St. Louis, MO
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Security Analyst
Credit Control LLC —Earth City, MO
- $60,000 - $95,000 a year
- Full-time
- Computer Science
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
ERP Analyst
Alter Trading Corp —St. Louis, MO
- Full-time
- ERP systems
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
IT Manager
TOUCHETTE —Collinsville, IL
- $69.71 - $78.65 an hour
- Weekends as needed
- Bachelor of Science
- HIPAA
- 3 years
Quick Apply
SENIOR SYSTEMS ANALYST - INFORMATION TECHNOLOGY - FT DAYS
ANDERSON HOSPITAL —Maryville, IL
- Weekends as needed
- Computer Science
- Hospital
- Mid-level

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Network Systems Analyst - WashU IT
Washington University in St. Louis —St. Louis, MO
No specific certification/professional license is required for this position. A driver's license is not required for this position.
$58,400 - $99,700 a year
12d
Venture Development Specialist - Skandalaris Center
Washington University in St. Louis —St. Louis, MO
No specific certification/professional license is required for this position. A driver's license is not required for this position.
$49,700 - $82,100 a year

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Helpdesk Analyst

Sandberg Phoenix & von Gontard P.C -
St. Louis, MO

Apply Now

Job Details

$50,000 - $60,000 a year
6 days ago

Benefits

Health savings account
Disability insurance
Health insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Computer operation
Court record maintenance
Microsoft Excel
Smartphone (troubleshooting support)
IT user and group management
Microsoft Office Specialist
IT asset management
Live event AV production projects
Software deployment
Computer literacy
Laptop (troubleshooting support)
iOS
Zoom
Equipment troubleshooting
Windows
Android
Audio systems
Phone customer support
Video conferencing software
Productivity software support
Desktop (troubleshooting support)
Decision making
Calendar management
Computer management
iManage
Desktop applications
Collaborative technology platforms
Microsoft Teams
VMware
System deployment

Full Job Description

Job Summary

Helpdesk Analyst

St. Louis | Hybrid Opportunity

Apply your helpdesk support experience to a collaborative, award-winning firm that values flexibility, teamwork, and career growth.

Ready to be the friendly, solutions-focused IT pro people count on? Sandberg Phoenix is looking for a Helpdesk Analyst with 1+ years of call center or helpdesk experience to join our Helpdesk Service Team in our St. Louis office.

In this highly visible role, you’ll help keep our team connected and productive by troubleshooting hardware and software issues, answering helpdesk calls, and supporting day-to-day IT operations across the firm.

Why You’ll Want to Join Us

Hybrid Flexibility

Enjoy the best of both worlds: meaningful in-office collaboration and the ability to work remotely.

Award-Winning Culture

Join a firm recognized as one of St. Louis’ Best Places to Work in 2024 and 2025.

Growth & Development

Build your skills through training, mentorship, and opportunities for continued professional growth.

Team-First Environment

Work with people who support one another, take pride in excellent service, and enjoy working together.

You’ll Thrive Here If You

Are proactive, flexible, and comfortable balancing multiple priorities
Enjoy working independently while being part of a collaborative team
Bring a positive, solution-focused approach to your work
Value accountability, trust, and flexibility in a hybrid environment

What You’ll Do

Support creditor rights litigation matters, including court filings, service of process, calendaring, and case management.
Provide Level 1 technical support.
Provide friendly, courteous, and quality systems support to all users.
Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor.
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications).
Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others.
Assist with inventory control and tracking of IT assets throughout the firm.
Perform employee office moves relating to IT.
Image new computers and configure them for deployment to members.
Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events.
Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.
Participate in an on-call after hours schedule for emergency assistance when needed.

What You’ll Bring

Strong customer service and communication skills
Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access).
Knowledge of Android and iPhone device setup and troubleshooting.
Intermediate knowledge of Windows 10 and Operating Systems.
Knowledge of VPN and VMWare Horizon connectivity principles.
Working knowledge of Active Directory and user account changes.
Working Knowledge of Microsoft Teams including Teams voice and video conferencing.
Technical aptitude with strong PC literacy skills.
Strong problem-solving skills and decision-making ability.
Ability to learn and apply technical information in a fast-paced, demanding work environment.
Flexibility to accommodate helpdesk’s hours of operation, including participating in after hours on-call schedule.
Strong enthusiasm and desire to learn.
Work well in a team environment.
At least one year experience in a Call Center/Helpdesk position.
Minimum of Associates Degree in computer technology or business related degree or equivalent experience.
Preferred: A+ Certification
Preferred: Certification as Microsoft Office Specialist

Benefits, Perks & Flexibility

Hybrid work environment
Competitive salary based on experience
Medical, dental, vision, life, and disability coverage
FSA, HSA, PTO, and 401(k) plan
Paid parking or transportation allowance
Paid birthday off
Office casual dress code
Tuition reimbursement
Opportunities to connect through firm committees and affinity groups

Salary range $50,000 - $60,000 commensurate with experience.

Ready to Grow With Us?

If you are looking for a career—not just a job—with a firm that values flexibility, teamwork, professional development, and exceptional client service, we encourage you to apply today.

Apply online at www.sandbergphoenix.com – Career Opportunities or send your resume and cover letter to [email protected].

Sandberg Phoenix is committed to an inclusive environment and does not discriminate in its employment practices based on any characteristic protected by federal, state, or local law.

Apply Now

Refine Your Search

helpdesk analyst jobs in st. louis, mo

Helpdesk Analyst

Network Systems Analyst - WashU IT

Endpoint Support Technician II - Stifel Bank

Security Analyst

ERP Analyst

IT Manager

SENIOR SYSTEMS ANALYST - INFORMATION TECHNOLOGY - FT DAYS

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