Top 21 Hotel front desk supervisor Jobs in St. Louis, Mo

Rooms Operations Manager
Marriott International, Inc —St. Louis, MO
- $60,000 - $73,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Desk
St Louis Union Station Hotel —St. Louis, MO
- $17 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Hotel Front Desk Manager / Guest Services Manager
Hampton Inn & Suites – St. Louis at Forest Park —Forest Park, MO
- $55,000 - $60,000 a year
- Weekends as needed
- Leadership
- Communication skills
- Paid jury duty
- AD&D insurance
Quick Apply
Assistant Front Office Manager
Hyatt CENTRIC DOWNTOWN ST. LOUIS —St. Louis, MO
- From $24 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Supervisor
Radisson Fairview Heights —Fairview Heights, IL
- $19 - $21 an hour
- Full-time
- Word processing
- Mid-level
- Windows
Quick Apply
Front Office Supervisor
Fairfield Inn & Suites St Louis Downtown —St. Louis, MO
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
6d
Front Desk Agent
21c Museum Hotels —St. Louis, MO
- Full-time
- Background check
- Entry level
Quick Apply
5d
Front Desk Supervisor
Hampton Inn & Suites —St. Louis, MO
- From $18.50 an hour
- Full-time
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
Assistant Front Office Manager
Sheraton Westport Plaza Hotel St. Louis —St. Louis, MO
- $21 an hour
- Full-time
- Inventory control
- Restaurant management
- Mid-level
Quick Apply
Front Desk
Sheraton Westport Plaza Hotel St. Louis —St. Louis, MO
- $15.50 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Housekeeping Training Manager
Marriott International, Inc —St. Louis, MO
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
12d
Assistant Front Office Manager
Doubletree Westport Hotel —St. Louis, MO
- From $21 an hour
- Full-time
- Bilingual
- Mid-level
- Accounting
- Health insurance
- Dental insurance
Quick Apply
5d
Front Desk Clerk - Hilton Frontenac, St. Louis, MO
Hotel Equities —Frontenac, MO
- $16 an hour
- Weekends as needed
- Sales
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Night Audit
Hampton Inn Clayton —Clayton, MO
- Bar
- High school
- Computer literacy
Quick Apply
Front Desk Agent
Marriott International, Inc —Creve Coeur, MO
- Part-time
5d
Front Office Manager
AC Marriott —Chesterfield, MO
- 8 hour shift
- Inventory management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Crowne Plaza Airport —Bridgeton, MO
- $15.50 an hour
- Weekends as needed
- English
- Hotel
- Math
- Health savings account
- Health insurance
Quick Apply
10d
Part-Time Night Auditor Seven Gables
Seven Gables —Clayton, MO
- Part-time
- Inventory control
- Sales
- Computer literacy
- Paid holidays
- Health insurance
5d
Night Audit (Full-time)/Renaissance St. Louis Airport Hotel
Renaissance St. Louis Airport —St. Louis, MO
- Full-time
- High school
- Computer literacy
- Hotel
Quick Apply
9d
Operations Manager
KMG Hotels —Chesterfield, MO
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply

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hotel front desk supervisor jobs near st. louis, mo

Rooms Operations Manager

Marriott International, Inc -
St. Louis, MO

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Job Details

Full-time
$60,000 - $73,000 a year

Qualifications

Hotel cost control
Cost management
Employee onboarding
Financial operations
Hotel housekeeping management
Team supervision
Managing teams in a customer support role
Employee grievance management
Standard Operating Procedures (SOPs) implementation
Hotel strategy implementation
Staff scheduling
Hotel quality control
Customer satisfaction tracking
Associate's degree in Business Administration
Team scheduling
Managing hospitality teams
Hotel quality assurance
Mid-level
Cost control
Performance management
Quality control audit
High school diploma or GED
Disciplinary action management
Team development
Hiring
Compliance monitoring
Internal employee customer service
Financial report interpretation
Continuous improvement
Hospitality Management

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26084829
Job CategoryRooms & Guest Services Operations
Location800 Washington Ave, Saint Louis, Missouri, United States, 63101VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $60,000-$73,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel front desk supervisor jobs in st. louis, mo

Rooms Operations Manager

Front Desk

Hotel Front Desk Manager / Guest Services Manager

Assistant Front Office Manager

Hotel Front Desk Supervisor

Front Office Supervisor

Front Desk Agent

Front Desk Supervisor

Assistant Front Office Manager

Front Desk

Housekeeping Training Manager

Assistant Front Office Manager

Front Desk Clerk - Hilton Frontenac, St. Louis, MO

Night Audit

Front Desk Agent

Front Office Manager

Front Desk Agent

Part-Time Night Auditor Seven Gables

Night Audit (Full-time)/Renaissance St. Louis Airport Hotel

Operations Manager

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