Top 31 It help desk analyst Jobs in St. Louis, Mo

Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
IT Help Desk Analyst
Hogan Transportation —St. Louis, MO
- On call
- Word processing
- Research
- Mid-level
- Health insurance
- Dental insurance
Information Systems Analyst
DataServ —St. Louis, MO
- $59,300 - $66,700 a year
- Online Application
- Hybrid work
- Research
- Mid-level
- Presentation skills
- Health insurance
- Paid time off
Quick Apply
Clinical Service Help Desk Analyst - Remote
NTT Ltd —St. Louis, MO
- $37,944 - $62,000 a year
- Overtime
- Computer literacy
- English
- Mid-level
- Health savings account
- AD&D insurance
9d
IT Help Desk Analyst
Hogan —St. Louis, MO
- On call
- Mid-level
- Commercial
Quick Apply
IT Support Analyst
Hollywood Casino St. Louis —St. Louis, MO
- From $50,000 a year
- Full-time
- Bachelor of Science
- Basic math
- Mid-level
- Health insurance
- Paid time off
9d
IT Support Analyst
Central States Water Resources —St. Louis, MO
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
IT Support Analyst I
Harris-Stowe State University —St. Louis, MO
- $45,000 - $55,000 a year
- Weekends as needed
- Classroom
- Microsoft Outlook
- Computer Science
Quick Apply
JD Edwards Support Tech
Stellar IT Solutions LLC —St. Louis, MO
- $40 - $45 an hour
- Day shift
- Remote
- Mid-level
- SQL
- Communication skills
Quick Apply
Systems Support Analyst
Behavioral Health Response —St. Louis, MO
- $47,400 - $64,300 a year
- Full-time
- Bachelor of Science
- Salesforce
- Mid-level
Quick Apply
IT Support Analyst II
TKC Holdings —St. Louis, MO
- $24.04 - $28.85 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Disability insurance
12d
EOC Support Analyst
Tierpoint —St. Louis, MO
- $23 an hour
- Weekends as needed
- Office
- Windows
- 2 years
System Support Analyst-Entry Level
UMSL —St. Louis, MO
- $15.10 - $20.75 an hour
- Full-time
- Classroom
- Office
- University
- Paid parental leave
- Disability insurance
4d
Tier 1 MSP Technician
Cloud5 Communications —Chesterfield, MO
- Weekends as needed
- High school diploma or GED
- Analysis skills
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Sr. Service Desk Analyst
CannonDesign —St. Louis, MO
- 6 years
- System design
- Office
Help Desk Tier III (Systems Administrator)
D&G Support Services, LLC —St. Louis, MO
- $60,000 - $80,000 a year
- Computer Science
- Mid-level
- Windows
- 401(k)
- Tuition reimbursement
9d
Banking Support Analyst II
TKC Holdings —St. Louis, MO
- $24.04 - $26.44 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- AD&D insurance
- Disability insurance
IT Support Analyst
Belcan —Wood River, IL
- $23 - $24 an hour
- Contract
- Computer science
- Clean driving record
- Computer Science
Quick Apply
9d
Network Operations Center Support Analyst
Global Enterprise Services, LLC —Swansea, IL
- Microsoft Outlook
- High school
- Military
Quick Apply
Defense System Analyst
Booz Allen Hamilton —Scott AFB, IL
- $86,800 - $198,000 a year
- Full-time
- 5 years
- Office
- High school diploma or GED
- Disability insurance
- Health insurance

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it help desk analyst jobs near st. louis, mo

Application Support Analyst I (Remote Position)

Omnigo Software LLC -
St. Louis, MO

Quick Apply

Job Details

Full-time

Qualifications

Report preparation
Customer communication
Technical documentation
Windows
High school diploma or GED
Firewall
Network switching
IP networking
Network routing
Windows Server administration

Full Job Description

Position Summary:

The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships.

Key Responsibilities:

Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations.
Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns.
Appropriately field or escalate incoming queries to ensure rapid and effective resolution.
Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy.
Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively.
Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality.
Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution.
Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments.
Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Docusign.

Requirements:

High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree.
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation.
Demonstrated focus on customer service and satisfaction.
Ability to analyze and solve problems both individually and as a team.
Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP.
Positive and friendly demeanor

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

Quick Apply

Refine Your Search

it help desk analyst jobs in st. louis, mo

Application Support Analyst I (Remote Position)

IT Help Desk Analyst

Information Systems Analyst

Clinical Service Help Desk Analyst - Remote

IT Help Desk Analyst

IT Support Analyst

IT Support Analyst

IT Support Analyst I

JD Edwards Support Tech

Systems Support Analyst

IT Support Analyst II

EOC Support Analyst

System Support Analyst-Entry Level

Tier 1 MSP Technician

Sr. Service Desk Analyst

Help Desk Tier III (Systems Administrator)

Banking Support Analyst II

IT Support Analyst

Network Operations Center Support Analyst

Defense System Analyst

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