Top 2 Junior help desk analyst Jobs in St. Louis, Mo

Junior User Support Specialist (Triage Analyst)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
Junior Help Desk Analyst (Part-Time, HUBZone)
Humango Solutions —St. Louis, MO
- $15 an hour
- Part-time
- Hybrid work
- Background check
- Computer Science
- Inventory management
- 401(k) matching
- Flexible schedule
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Junior Help Desk Analyst (Part-Time, HUBZone)
Humango Solutions —St. Louis, MO
Zero to three years of relevant experience in help desk support, technical support, desktop support, customer service, information technology, or a related…
$15 an hour
Quick Apply
Junior User Support Specialist (Triage Analyst)
Govcio LLC —St. Louis, MO
Triage incoming tickets, answer phone calls, and create tickets for customers' technical issues. Serve as the primary contact for users, documenting and logging…
$17.36 - $28.84 an hour

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Junior User Support Specialist (Triage Analyst)

Govcio LLC -
St. Louis, MO

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Job Details

Full-time
$17.36 - $28.84 an hour

Qualifications

IT user and group management
Windows
High school diploma or GED
Customer support ticket management
DoD 8570
Desktop applications
Collaborative technology platforms
SharePoint
IAT Level I
Technical Proficiency
Ticketing system technical support

Full Job Description

Overview:

GovCIO is currently hiring for a Junior User Support Specialist (Triage Analyst) to support our client’s contract needs for a mission critical U.S. Coast Guard (USCG) program. This position is located in St. Louis, MO and will be a hybrid position.

Responsibilities:

The Junior User Support Specialist will serve as the initial point of contact for technical support, responsible for rapid ticket classification, basic troubleshooting, and efficient routing. The role requires strong foundational technical skills, quick problem-solving abilities, and a commitment to customer service within strict first-contact resolution timelines. Key responsibilities include:

Triage incoming tickets, answer phone calls, and create tickets for customers' technical issues.
Resolve technical issues within a 15-minute window or pass them onto a higher-tier team at the Service Desk.
Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
Perform system administration duties, including looking up users and account details in Active Directory.
Ask questions, use problem-solving skills, and fully document all work details in tickets to assist higher tiers with root cause analysis.
Serve as the primary contact for users, documenting and logging all calls and issues accurately in the trouble ticketing system.
Report significant or recurring issues to higher-level support teams, Tier 2, or the Team Lead.
Walk customers through the use of products or systems and provide follow-up communication to ensure resolution.

Qualifications:

High School diploma with 0-3 yrs experience

Required Skills and Experience

Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
Proficiency in Windows operating systems and knowledge of Active Directory.
Knowledge of Microsoft software applications including Outlook, TEAMS, OneDrive, and the broader Microsoft Office Suite.
Knowledge of troubleshooting Adobe software issues.
Foundational knowledge of EDMS and SharePoint.
Ability to diagnose and resolve Tier 0/1 issues efficiently.
Ability to follow previously defined troubleshooting processes and technical scripts.
Excellent verbal and written communication skills to explain technical issues clearly to non-technical users.
Strong customer service skills with the patience and empathy to provide top-notch service and ensure user satisfaction.
Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs).
Ability to work independently and collaboratively as part of a team.

Clearance Required: Active Secret Clearance.

Preferred Skills and Experience

Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
Experience with ServiceNow (SNOW) or equivalent enterprise trouble ticketing software.
Experience working in a fast-paced call center or technical help desk environment.

Posted Salary Range: USD $17.36 - USD $28.84 /Hr.

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junior help desk analyst jobs in st. louis, mo

Junior User Support Specialist (Triage Analyst)

Junior Help Desk Analyst (Part-Time, HUBZone)

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