Top 5 Junior it support specialist Jobs in St. Louis, Mo

Junior User Support Specialist (Remote Services)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Windows
- High school diploma or GED
- Communication skills
Junior User Support Specialist (Triage Analyst)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
Jr. Helpdesk Technician
Persistent Technology, Inc. —Scott AFB, IL
- Full-time
- HIPAA
- Mid-level
- Microsoft Office
Quick Apply
Junior Helpdesk Specialist
USmax Corporation —St. Louis, MO
- Full-time
- Microsoft Excel
- Office
- High school diploma or GED
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Junior PSOC Administrator
Chenega Agile Real-Time Solutions —St. Louis, MO
- 8 hour shift
- Microsoft Excel
- Pass drug screening
- Mid-level
6d

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Junior User Support Specialist (Remote Services)
Govcio LLC —St. Louis, MO
Serve as the primary contact for users, documenting and logging all calls and issues in the ticketing system. Excellent verbal and written communication skills…
$17.36 - $28.84 an hour
Junior User Support Specialist (Triage Analyst)
Govcio LLC —St. Louis, MO
Triage incoming tickets, answer phone calls, and create tickets for customers' technical issues. Serve as the primary contact for users, documenting and logging…
$17.36 - $28.84 an hour

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Junior User Support Specialist (Remote Services)

Govcio LLC -
St. Louis, MO

Apply Now

Job Details

Full-time
$17.36 - $28.84 an hour

Qualifications

Customer communication
Smartphone (troubleshooting support)
iOS
Equipment troubleshooting
Windows
Desktop (troubleshooting support)
Customer support ticket management
DoD 8570
Root cause analysis
IAT
IAT Level I
Hardware diagnostics

Full Job Description

Overview:

GovCIO is currently hiring for a Junior User Support Specialist for the Service Desk (SD) Remote Services Admin (RSA) Team to provide essential remote technical support, hardware/software troubleshooting, and mobile device management for a mission critical U.S. Coast Guard (USCG) program. This position will be located in St. Louis, MO and will be a hybrid position.

Responsibilities:

The Junior User Support Specialist will serve as a remote point of contact for technical support, mobile equipment administration, and remote connectivity troubleshooting. The role requires foundational technical problem-solving skills, excellent customer service, and the ability to resolve hardware, software, and network issues efficiently within established Service Level Agreements (SLAs) in a virtual team environment. Key responsibilities include:

Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.
Serve as the primary contact for users, documenting and logging all calls and issues in the ticketing system.
Report significant or recurring issues to higher-level support teams (Tier 2 or higher).
Install and configure software, and document internal procedures and FAQs.
Walk users through the use of products or systems, and provide follow-up communication to ensure resolution.

Qualifications:

High School with 0 - 3 years (or commensurate experience)

Required Skills and Experience

Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
Proficiency in Windows operating systems and familiarity with mobile devices including iPhones and iPads.
Ability to diagnose and resolve technical problems efficiently.
Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users.
Strong customer service skills with the patience and empathy to provide top-notch service and ensure user satisfaction.
Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs).
Ability to work independently and as part of a virtual, remote team environment.

Clearance Required: Active Secret Clearance.

Preferred Skills and Experience

Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
Experience with ServiceNow (SNOW) or equivalent enterprise ticketing software.
Knowledge of Intune, Purebred, VPN client software, and Remote Desktop connections.
Knowledge of Azure Active Directory, Active Directory Users and Computers (ADUC), MECM (SCCM), and EDM.

Posted Salary Range: USD $17.36 - USD $28.84 /Hr.

Apply Now

Refine Your Search

junior it support specialist jobs in st. louis, mo

Junior User Support Specialist (Remote Services)

Junior User Support Specialist (Triage Analyst)

Jr. Helpdesk Technician

Junior Helpdesk Specialist

Junior PSOC Administrator

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