Top 11 Senior customer service representative Jobs in St. Louis, Mo

Senior Customer Service Operations Specialist
Curium Pharma —St. Louis, MO
- Weekends as needed
- ERP systems
- Office
- Analysis skills
Sr. Director, Client & Delivery Excellence
EVERSANA —Chesterfield, MO
- $152,440 - $206,000 a year
- Full-time
- Remote
- Office
- Bachelor's degree
- Travel
Quick Apply
Senior Director, Customer Success (RapidScale)
Cox Communications —St. Louis, MO
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
12d
Client Care Representative
Lexicon Services —St. Louis, MO
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Sr. Strategic Customer Success Partner (Transportation)
Uber Freight —St. Louis, MO
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
4d
Senior Client Service Manager
Gallagher —St. Louis, MO
- Full-time
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Senior Retirement Plan Service Manager
Moneta Group —St. Louis, MO
- Full-time
- Microsoft Excel
- Office
- Finance
- Profit sharing
- Paid parental leave
5d
Sr. Director, Client Services
Kobie Marketing —St. Louis, MO
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —St. Louis, MO
- 5 years
- Research
- Travel
4d
Senior Retirement Plan Service Manager
Moneta Group Investment Advisors LLC —Clayton, MO
- Full-time
- Microsoft Excel
- Office
- Finance
- Profit sharing
- Paid parental leave
Quick Apply
5d

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Sr. Director, Client & Delivery Excellence
EVERSANA —Chesterfield, MO
Bachelor’s Degree in business or healthcare related field. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is…
$152,440 - $206,000 a year
Quick Apply
FQ Medical Director
Preferred Family Healthcare —St. Louis, MO
Current unrestricted physician license in the state of practice. Professional license and certification reimbursement, where applicable.
Quick Apply

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Customer Service Representative- Mon-Fri 8 AM - 4:30 PM
DSV —Lockbourne, OH
Essential Functions:Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol…
$27 - $29 an hour
Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or…
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6d

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Senior Customer Service Operations Specialist

Curium Pharma -
St. Louis, MO

Apply Now

Job Details

Qualifications

ERP systems
Regulatory/legal compliance standards in production
Process improvement planning
Cross-functional collaboration
Cross-functional communication

Full Job Description

About Curium

Curium is the world’s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.

With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name ‘Curium’ honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline ‘Life Forward’ represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.

Summary of Position

The Senior Customer Service Operations Specialist is a senior individual contributor responsible for operational process ownership, ERP functional leadership, and continuous improvement within the Customer Service department.
This role maintains required hands-on involvement in daily Customer Service activities to ensure operational alignment, regulatory compliance, and system effectiveness.
The position reports to the Director of Customer Service and works in close partnership with the Customer Service Supervisor. This role does not have direct reports or formal people management responsibilities.

Work Schedule: M- F 8am – 5pm

Essential Functions

Must maintain operational compliance with US and international regulatory agencies and guidelines (i.e. FDA, DEA, EU, HC, TGA, PIC/S, ISO, USP, NRC, cGMP, etc.).
Operational Leadership & Process Ownership:
- Regularly perform core Customer Service functions, including inbound calls, order processing, returns, credits, and issue resolution.
- Maintain expert-level knowledge of departmental policies, procedures, and regulatory requirements within a pharmaceutical environment.
- Act as escalation point for complex transactional and system-related issues.
- Identify process inefficiencies and implement standardized best practices.
- Ensure operational workflows align with compliance and audit requirements.
ERP Functional Lead (Backup Business Owner):
- Serve as backup business owner and functional expert for the ERP system within Customer Service.
- Write, execute, and document detailed test scripts for system upgrades and enhancements.
- Lead and support User Acceptance Testing (UAT).
- Partner with IT to ensure system configurations reflect operational and regulatory requirements.
- Develop and maintain system documentation and training materials.
Continuous Improvement Initiatives:
- Lead continuous improvement initiatives to improve service levels, order accuracy, and efficiency.
- Drive process standardization across North American Customer Service operations (U.S. and Canada).
- Support audit readiness and documentation controls.
Business Analysis & Cross-Functional Collaboration:
- Partner with business stakeholders to define requirements and develop business cases.
- Translate operational needs into scalable system and process solutions.
- Support project planning, implementation, and change management.
- Collaborate with Supply Chain, Quality, Finance, IT, and Commercial teams.

Requirements

Bachelor’s degree preferred.
5+ years of Customer Service experience, preferably in pharmaceutical or regulated industry.
Demonstrated hands-on order processing and customer interaction experience.
Experience supporting ERP systems and participating in system testing.
Strong knowledge of compliance-driven environments.
Experience leading process improvement initiatives.
Strong analytical, communication, and cross-functional collaboration skills.

Working Conditions:

This position will work in typical office conditions with extensive time using computer equipment.
Close attention to detail required.
Willingness to work in a team-based environment.
Must be able to work outside of regular work hours, including off shift, weekend, and holiday work as business needs require.
May be required to sit or stand for long periods of 8+ hours a day while performing duties.
Must possess good hand-eye coordination; close attention to detail is required.
Willingness to complete safety training within allotted timeframes, and work in a team-based environment.
The position deals with many deadlines. Must be able to work outside of regular work hours, including off shift, weekend, and holiday work as business needs require.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Equal Opportunity Employer

Curium is an equal opportunity employer and believes everyone deserves respect, dignity and equality. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply Now

Refine Your Search

senior customer service representative jobs in st. louis, mo

Senior Customer Service Operations Specialist

Sr. Director, Client & Delivery Excellence

Senior Director, Customer Success (RapidScale)

Client Care Representative

Sr. Strategic Customer Success Partner (Transportation)

Senior Client Service Manager

Senior Retirement Plan Service Manager

Sr. Director, Client Services

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Senior Retirement Plan Service Manager

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