The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
The Sr. Manager Client Services is responsible for leading the execution of large-scale programs and projects, with a focus on driving client satisfaction and business growth. This role ensures effective day-to-day management for both internal and external clients while strengthening key client and retailer relationships. In addition to overseeing program management, research, status reporting, and budget tracking, the Sr. Manager is accountable for the creation and strategic implementation of initiatives that drive participation in Experiential services, ensuring alignment with broader business objectives.
Essential Job Duties and Responsibilities
- Develop short-term strategic plans to exceed client goals and deliver on company priorities
- Provide support for internal or external clients with day-to-day program management, proposal development, research projects, status reports, meeting recaps, and budget tracking
- Develop effective client and retailer relations to facilitate communication and execution with internal departments to ensure that deliverables are successfully achieved
Event/Program Management, to potentially include, program timeline development and management, cost management, pre- and post-promotional analysis, and reporting based on outlined SOPs and best practices
- Train, coach, and supervise direct report(s)
- Sets goals and operational objectives to achieve operational results. Delegate tasks as appropriate for direct reports
Supervisory Responsibilities
Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
- Travel and Driving are not essential duties or functions of this job
Minimum Qualifications
Education Level: (Required) Bachelor's Degree or equivalent experience
3-5 years of of CPG industry, sales and marketing agency, Customer, or Client experience.
Experience in event execution and / or sales preferred
Skills, Knowledge and Abilities
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Possess negotiation, project management and research, analysis, and presentation skills.
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Good Sales presentation and development skills
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Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously
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Strong organization, negotiation, and problem solving skills
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Ability to present to large and small groups in a variety of settings
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Excellent written and verbal communication skills
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Team player with positive attitude.
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Ability to build and maintain strong client relationships
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Proficient is MS Word, Outlook, Excel, PowerPoint
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
