Position: Upward Mentoring Manager (male youth- ages 10-13) - Part Time
Position Purpose::
The primary goal of this position is to ensure that children, youth, and young adults served through Upward Mentoring experience the full impact of our Roadmap and Theory of Change framework, including consistent, high-quality supports that lead to measurable growth and long-term success.
Outcomes/Goals
Organize Upward Mentoring Program
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Maintaining an active caseload up to 10 active youth.
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Provide weekly one-on-one/ group mentoring for each youth, 2+ hours per week.
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Check in with parents monthly and complete home visits as needed.
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Plan and lead group mentoring meetings and activities.
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Set youth-led goals and track progress toward attainment.
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Coordinate experiences with community champions and the Program Director, aligned to the BBBSEMO Theory of Change.
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Document contacts, challenges, and outcomes in MatchForce.
Partner in the Community
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Partner with local schools and nonprofits to support youth and family goals.
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Work primarily in the community and stay accessible to youth and families, including scheduled evening and weekend hours.
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Communicate and coordinate with agency staff to connect youth and families to needed resource.
Support the development of the mentoring program structure2
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Participate in weekly team meetings to review youth progress, data needs, and reporting timelines.
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Complete role-specific trainings related to evaluation, data entry, survey administration, and confidentiality requirements.
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Collect and enter key youth data consistently (contacts, participation, goals, resources provided, and milestones).
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Administer required surveys and assessment tools on schedule (baseline, mid-point, and end-of-period as assigned).
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Ensure youth and caregiver surveys are completed accurately, respectfully, and with clear explanations of purpose.
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Follow agency protocols for confidentiality, consent, and secure handling of youth information.
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Track response rates and follow up with families to reduce missing data and improve completion.
Document Program Outcomes and Complete Reports
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Ongoing, social-emotional growth, school engagement, behavior, and career exposure.
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Identify trends and patterns from youth progress and participation that should be reflected in reports.
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Provide short narrative highlights and examples that show impact, including barriers, strategies used, and wins.
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Share feedback on what data is useful as a mentor and share experiences to assist leaders, funders and partners.
Coordinate with internal and external evaluation partners
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Align reporting with the program’s goals, agency requirements, and evaluator expectations.
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Participate in check-ins related to data quality, timelines, and reporting needs.
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Support continuous improvement by using findings to adjust mentoring supports, activities, and resource connections.
Other duties as assigned.
Job Competencies
Organizing- Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources efficiently and effectively; arranges information and files in a useful manner. Knowledgeable about all aspects of an organization; knows how to get things done both through informal and formal channels and the informal network.
Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably.
Results/Outcome Orientation- Motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures, monitors process and progress.
Client Focus (youth, parents, and volunteers)- Build community, holding space for clients; makes extra efforts to meet client needs, surfaces underlying client concerns and interests and builds buy-in to make essential changes; creates and maintains a team spirit that is “client first” and meets their needs vs. checks compliance boxes; utilizes feedback from client surveys to inform planning and drive improvements; aligns systems and processes to ensure responsiveness and to anticipate client needs.
Big Brothers Big Sisters Values & Job Qualifications
AGENCY VALUES
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We Center Youth (the Individual and their Family)
- We Progress and Grow Intentionally
- We Cultivate Belongingness
- We Commit to Access and Opportunity for All
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We Succeed When We Collaborate and Communicate
Education & Work-Related Experience
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Bachelor's degree preferred.
- Minimum 4 years related experience, or a combination of education and experience required.
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Knowledge of K-12 school and resource landscape.
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Knowledge of customer service principles and practices.
Qualifications
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Strong planning and organization skills
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Excellent communication skills, including writing and proof-reading skills
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Ability to manage multiple projects and work with a variety of staff
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Ability to work with a variety of staff, caregivers, volunteers, youth, and external partners
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Excellent interpersonal skills
- Technology/computer skills. Proficiency in MS Office Suite (specifically Word, Excel, Outlook & Teams); Zoom and/or working knowledge of other voice over internet phone systems.
Work Environment/Physical Requirements
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Flexible work hours to meet the needs of schools, team members and community leaders/organizations including nights and weekends. Hybrid schedule.
Must have a car, valid driver's license, and meet state required automobile insurance minimums.
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Typical Profile of a Big Brothers Big Sisters Team Member
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Someone who knows how to make things happen.
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A critical thinker who can participate in a team environment to create and execute new projects and goals.
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A self-starter who isn't afraid to work hard.
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Someone who understands what it means to "take ownership" and run with it.
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A planner who can map out the steps to success and follow through.
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Someone who is adaptable, resourceful, and quick-thinking.
- Someone who is curious - always on the lookout for the next opportunity, to create and/or improve.
Compensation and Benefits
- Hourly rate will be based upon professional and academic experience ($21.15 - $22.15/per hour).
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.625 cents reimbursement on business miles and 100% of out-of-office parking for business meetings, etc.
Equal Employment Opportunity
BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
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