Customer Service Operations Manager
Vallen Distribution, Inc —Houston, TX
- Spanish
- 5 years
- English
Quick Apply
Senior Manager, Technical & Integrations Support
Tekmetric —Houston, TX
- Remote
- 5 years
- Analysis skills
- Recruiting
- Health savings account
- AD&D insurance
Quick Apply
Technical Support Supervisor
LTS Associate Inc. —Houston, TX
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
7d
AAET Enterprise Support Supervisor
SM-Energy Company —Houston, TX
- $132,600 - $193,200 a year
- Full-time
- Computer Science
- 5 years
- SQL
- Health insurance
- Retirement plan
Quick Apply
Customer Service Supervisor
SunSource —Houston, TX
- Mid-level
- Budgeting
Quick Apply
Product Line Support Manager
Stallion Infrastructure Services —Houston, TX
- Weekends as needed
- Microsoft Excel
- 3 years
- High school diploma or GED
Quick Apply
Insurance Customer Service Manager
Benchmark Insurance Group & Rise Group —Houston, TX
- $45,000 - $60,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Senior Manager - Sales Enablement
Wood Mackenzie Inc. —Houston, TX
- $150,000 - $160,000 a year
- Full-time
- Organizational skills
- Senior level
- Leadership
Quick Apply
4d
AI Enablement Manager
Crowe —Houston, TX
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply
4d

Discover related jobs

Based on your search for technical support supervisor jobs.

Technical Support Engineer - Lead
Expert Computer Solutions —Houston, TX
Clear communicator, able to explain technical topics to non-technical users. _Preferred:_ Bachelor’s Degree in IT, Computer Science, or related field.
From $37.50 an hour
Quick Apply
Technical Support Manager
ERMC —Houston, TX
Able to answer the phone and greet the public in a friendly and courteous manner 24/7. Perform minor welding tasks with electrical welding equipment on mild…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year
Operations Training Manager (Remote)
SOLV Energy, LLC —Columbus, OH
This role ensures that training—whether in-person or virtual—meets defined objectives by leveraging a deep technical understanding of the various systems and…
$106,669 - $128,003 a year
Quick Apply
6d

Show more jobs in cities nearby

I want to receive the latest job alert for technical support supervisor in stafford, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support supervisor jobs near stafford, tx

Customer Service Team Lead jobs in Houston, TX

Customer Service Supervisor jobs in Houston, TX

Customer Service Manager jobs in Houston, TX

Technical Support Manager jobs in Houston, TX

Product Line Manager jobs in Houston, TX

Senior Sales Manager jobs in Houston, TX

Support Manager jobs in Houston, TX

Senior Technical Support jobs in Tampa, FL

Senior Technical Support jobs in Romulus, MI

Senior Living No Experience jobs in Minneapolis, MN

Senior Technical Support jobs in Philadelphia, PA

Patient Support Uvm Medical Center jobs in South Burlington, VT

Benchmark Senior Living jobs in Stamford, CT

Senior Technical Support jobs in Laguna Hills, CA

Legacy Place Store Team jobs in Dedham, MA

Customer Service Team Lead jobs in San Antonio, TX

College Dance Team Coach jobs in Texas

Customer Service Team Lead jobs in Des Moines, IA

Customer Service Team Lead jobs in Lafollette, TN

Customer Service Team Lead jobs in Pittsburgh, PA

Customer Service Operations Manager

Vallen Distribution, Inc -
Houston, TX

Quick Apply

Job Details

Qualifications

Mechanical blueprint interpretation
Email customer support
Blueprint specification interpretation
Phone communication
Spreadsheets
Copy machines
Sales order data entry
Scanning
Fax machines
Sales management systems proficiency
Document review
CRM system proficiency
Productivity software
Faxing
Technical Proficiency
Cross-functional communication
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

Position Summary:

The Client Solutions Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically competent support across customer orders, quotations, order tracking, technical product inquiries, bid and project support, complaint resolution, and after-sales service. The manager coordinates with the General Manager when coaching and developing, the Customer Service, Solution Support, and Technical Customer Service teams while working closely with Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and other business partners to ensure customer needs are met and company policies, pricing guidelines, service standards, and performance goals are achieved.

Essential Job Duties and Responsibilities:

Lead team in accordance with company policies and applicable laws, including interviewing, onboarding, training, planning, assigning and directing work and coaching.
Develop associate skills, product knowledge, technical competency, system capability, and customer service behaviors through training, coaching, feedback, and team performance expectations.
Create a motivating, accountable, and customer-focused work environment that supports associate growth, engagement, cross-training, and succession planning.
Manage the team in resolving customer complaints quickly and appropriately, including coordinating Customer Feedback Response processes for technical product or service concerns.
Make sound decisions regarding customer issue handling within company policy, escalating complex pricing, contractual, technical, or service issues when appropriate.
Promote strong customer relationships across multiple market segments by ensuring consistent service standards, proactive communication, and thorough follow-through.
Provide leadership for customer requests requiring review of technical data, specifications, drawings, application requirements, and product options in order to develop accurate quotations and recommendations.
Coordinate with Sales, Production, Engineering, Product Managers, Sales Managers, Marketing, and customers to provide technical product specification and pricing information.
Guide the team in offering value-engineered Encon alternatives that meet application needs that are customer focused.
Manage budgetary and formal bid request activity, including review of product specifications, bid parameters, qualifications, stipulations, due dates, and project requirements.
Document customer service performance against service KPI goals, quote responsiveness, order accuracy, customer issue resolution, productivity expectations, and digital utilization goals.
Identify process, system, communication, training, and workflow improvements that increase customer satisfaction, reduce errors, accelerate response times, and improve team productivity.
Partner with Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and other business partners to implement strategic initiatives and resolve cross-functional customer service issues.
Keep the customer service team current on changes in pricing, products, program parameters, business processes, and customer requirements.
Perform other duties as assigned.

Requirements:

Job Qualifications:

Bachelor's degree preferred; equivalent combination of education, customer service, inside sales, technical support, manufacturing support, or leadership experience may be considered.
Five or more years of customer service, inside sales, sales operations, technical customer support, project support, or manufacturing customer support experience preferred.
Three or more years of supervisory or people leadership experience preferred, including coaching, performance management, training, scheduling, and workload prioritization.
Experience using ERP systems required; Epicor Manufacturing or similar manufacturing ERP experience preferred.
Experience with CRM systems, project tracking, quote management, order entry, and customer documentation required.
Proficiency with Microsoft Office, including Excel, required.
Ability to understand and interpret customer specifications, drawings, technical requirements, product information, procedure manuals, operating instructions, and commercial terms.
Ability to calculate figures and amounts such as discounts, commissions, percentages, proportions, pro-rata amounts, sales order dollars, areas, and volumes.
Strong written and verbal communication skills, including professional phone and email communication with customers, associates, and cross-functional partners.
Strong data entry accuracy, documentation discipline, and ability to use computers, scanning devices, copier, fax, telephone, and related office equipment.
Ability to handle difficult customer situations with diplomacy, urgency, sound judgment, and a customer-responsive mindset.

Preferred Qualifications:

Degree, diploma, certificate, or training in a STEM, technical, engineering, manufacturing, business, or related field.
Mechanical, electrical, manufacturing, industrial product, or related technical aptitude is strongly preferred. This is a product and manufacturing-focused technical support environment, not an IT-focused role.
Experience with project estimation, takeoffs, formal bids, technical quotations, or value-engineered product recommendations.
Experience supporting safety products, industrial products, engineered systems, manufacturing, distribution, or business-to-business customer environments.
Experience reviewing technical drawings, submittals, specifications, code-related requirements, or BIM-related information.
Bilingual English/Spanish communication skills.

Work Environment & Physical Demands:

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

Onsite, in-person role performed primarily in an office or manufacturing-support environment.
Regular use of computer, telephone, email, ERP/CRM systems, scanner, copier, fax machine, and related office equipment.
May be required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, and occasionally lift or carry loads up to ten pounds.
Requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Quick Apply

Refine Your Search

technical support supervisor jobs in stafford, tx

Customer Service Operations Manager

Senior Manager, Technical & Integrations Support

Technical Support Supervisor

AAET Enterprise Support Supervisor

Customer Service Supervisor

Product Line Support Manager

Insurance Customer Service Manager

Senior Manager - Sales Enablement

AI Enablement Manager

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for technical support supervisor in stafford, tx

Explore jobs in more locations

Position Summary:

Preferred Qualifications:

Job Seeker Tools

Employer Tools

Browse

Stay Connected