Top 115 Center manager Jobs in Stafford, Va

Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
Quick Apply
Data Center Project Manager
NTI Connect LLC —Manassas, VA
- $85,000 - $115,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Financial Center Manager - Cosners Corner Financial Center
Bank of America —Fredericksburg, VA
- $76,500 - $109,200 a year
- Extended hours
- Bilingual
- Sales
- Mid-level
Center Operations Manager in Training (COMiT)
Ally Behavior Centers —Fredericksburg, VA
- $55,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Health savings account
- AD&D insurance
Quick Apply
Sr. Mgr, UVACH Facilities Management
UVA Community Health —Manassas, VA
- $54.82 - $90.79 an hour
- Full-time
- Customer service
- 5 years
- Driver's License
Unit Manager RN
Carriage Hill Health & Rehab Center —Fredericksburg, VA
- $85,000 - $95,000 a year
- Full-time
- CPR Certification
- RN License
- Customer service
- Health savings account
- Health insurance
Quick Apply
2d
Clinic Director - Physical Therapist $20K Bonus
Select Physical Therapy —Locust Grove, VA
- $90,000 - $110,000 a year
- Full-time
- CPR Certification
- Management
- BLS Certification
- Continuing education credits
- Loan repayment program
Quick Apply
11d
Branch Manager
M.E. Flow Inc —Lorton, VA
- Office
- Residential
- 3 years
- Paid training
- Health savings account
Quick Apply
1d
LPN Unit Manager
Carriage Hill Health & Rehab Center —Fredericksburg, VA
- $80,000 - $90,000 a year
- Full-time
- CPR Certification
- Customer service
- BLS Certification
- Health savings account
- Health insurance
Quick Apply
2d
Inpatient Case Manager RN
Sentara Northern Virginia Medical Center (legal name: Potomac Hospital Corporation of Prince William) —Woodbridge, VA
- Full-time
- Nursing
- Hospital
- BLS Certification
- 403(b) matching
- Paid parental leave
Quick Apply
MANAGER, FACILITIES MAINTENANCE OPERATIONS CENTER
Prince William County Public Schools —Prince William County, VA
- $96,268 - $156,052 a year
- Full-time
- Mid-level
- In-person
- Analytics
Help Desk / IT Solution Center Manager
DMI —Quantico, VA
- $136,668 - $170,834 a year
- Full-time
- Writing skills
- Office
- Windows
- Disability insurance
- Health insurance
Call Center Manager
Ashley —Fredericksburg, VA
- $50,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Manager Data Center Operations
Digital Realty —Manassas, VA
- $140,000 - $155,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Employee stock purchase plan
Assistant Banquets Director
Kalahari Resorts & Conventions —Woodford, VA
- $80,000 - $90,000 a year
- Spanish
- Sanitation
- English
- Paid holidays
- Health insurance
Data Center Construction Project Manager (Fredericksburg, VA)
CBRE —Fredericksburg, VA
- $120,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health insurance
- Dental insurance
Outbound Call Center Sales Manager
ARS-Rescue Rooter —Springfield, VA
- $120,000 - $140,000 a year
- Full-time
- Mid-level
- Residential
- Continuous improvement
- Health savings account
- Paid holidays
Quick Apply
Program Manager
HunaTek Government Solutions —Dahlgren, VA
- $150,000 - $160,000 a year
- 5 years
- Research
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Data Center Infrastructure Delivery Manager
Amazon Data Services, Inc. —Fredericksburg, VA
- $78,400 - $137,300 a year
- Weekends as needed
- Computer science
- Computer Science
- Up to 50% travel
- AD&D insurance
- Health insurance
9d
Operations Manager
Es Vedra Cinemas —Fredericksburg, VA
- Mid-level
Quick Apply

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Call Center Manager (On-Site)

F.H. Furr -
Manassas, VA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Manassas, VA)

Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $70,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

center manager jobs in stafford, va

Call Center Manager (On-Site)

Data Center Project Manager

Financial Center Manager - Cosners Corner Financial Center

Center Operations Manager in Training (COMiT)

Sr. Mgr, UVACH Facilities Management

Unit Manager RN

Clinic Director - Physical Therapist $20K Bonus

Branch Manager

LPN Unit Manager

Inpatient Case Manager RN

MANAGER, FACILITIES MAINTENANCE OPERATIONS CENTER

Help Desk / IT Solution Center Manager

Call Center Manager

Manager Data Center Operations

Assistant Banquets Director

Data Center Construction Project Manager (Fredericksburg, VA)

Outbound Call Center Sales Manager

Program Manager

Data Center Infrastructure Delivery Manager

Operations Manager