Top 709 Customer experience leader Jobs in Stamford, Ct

Customer Operations Team Lead
Waste Harmonics Keter —Stamford, CT
- $75,000 - $110,000 a year
- Full-time
- Office
- High school diploma or GED
- Supervising experience
- Health savings account
- Paid holidays
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Department Lead
Old Greenwich Service Station —Old Greenwich, CT
- $75,000 - $100,000 a year
- Weekends as needed
- Spanish
- Inventory management
- English
- Paid holidays
- Health insurance
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Customer Operations Team Lead
Keter Environmental Services —Stamford, CT
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Crew Member/Shift Leader
Dairy Queen —Stamford, CT
- $16.35 - $35.00 an hour
- Part-time
- No experience needed
- Quick service & fast food restaurant
- Leadership
- Employee discount
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Store Leader - Darien Commons
Warby Parker —Darien, CT
- $72,800 - $87,360 a year
- Overtime
- Inventory management
- Mid-level
- Recruiting
- AD&D insurance
- Employee stock purchase plan
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3d
Assistant Department Lead
Old Greenwich Service Station —Old Greenwich, CT
- $60,000 - $75,000 a year
- Weekends as needed
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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District Sales Leader
Bath & Body Works —White Plains, NY
- $115,000 - $164,450 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Driver's License
- Store discount
- Paid parental leave
Support Lead Part Time
Five Below Inc —Stamford, CT
- From $17.44 an hour
- Part-time
- 18 years or older
- Mid-level
- Travel
- Health insurance
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Lead Designer
Winston Flowers —Greenwich, CT
- $80,000 - $95,000 a year
- Weekends as needed
- Background check
- Ability to lift 50 pounds
- Mentoring
- Health savings account
- Health insurance
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Road Service Foreman/Lead Technician: Mobile Diesel Division
Mobile Auto Mechanics Inc. —Deer Park, NY
- $100,000 - $125,000 a year
- Full-time
- CDL B
- ASE Certification
- Background check
- Paid training
- Paid holidays
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WF Optics Project Lead/Product Engineer
ASML —Wilton, CT
- Full-time
- Microsoft Outlook
- Bachelor of Science
- ERP systems
14d
HVAC TECHNICIAN LEAD
Palco Mechanical LLC —White Plains, NY
- $50 - $65 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
10d
Lead Cook - Katonah-Lewisboro Union Free SD
Aramark —Cross River, NY
- $21 - $23 an hour
- Basic math
- Mid-level
- Fair chance
- Disability insurance
- Health insurance
Senior Project Lead - Operational Excellence Business Improvements
ASML —Wilton, CT
- Full-time
- Hybrid work
- 7 years
- Writing skills
- Office
Manufacturing Group Leader CWW Nights
ASML —Wilton, CT
- Full-time
- 7 years
- Microsoft Office
- High school diploma or GED
Lead Distribution Generalist- Valley Cottage
Publishers Circulation Fulfillment, Inc. —Valley Cottage, NY
- $17 - $19 an hour
- Part-time
- Computer literacy
- Residential
- Driver's License
- Paid time off
- On-the-job training
Quick Apply
Receiving, Line Leader
BELIMO Automation AG —Danbury, CT
- $25 an hour
- English
- Mid-level
- Forklift
11d
WF Optics Group Lead, Plano- CWW Front End Nights, 6:00 PM – 6:00 AM (Sunday, Monday, Tuesday, and every other Saturday)
ASML —Wilton, CT
- Full-time
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
11d
Shift Leader
Frannies Goodie Shop —Mount Kisco, NY
- $17 - $25 an hour
- Part-time
- Customer service
- Quick service & fast food restaurant
- US work authorization
- Employee discount
- Flexible schedule
Quick Apply
1d
Facilities Project Leader
ASML —Wilton, CT
- Full-time
- CAD
- Engineering
- Mid-level

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customer experience leader jobs near stamford, ct

Customer Operations Team Lead

Waste Harmonics Keter -
Stamford, CT

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Job Details

Full-time
$75,000 - $110,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Customer Operations Team Lead

Who We Are

We are Waste Harmonics Keter, your partner in handling complex waste operations.

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Who We're Looking For:

The Customer Operations Team Lead is responsible for leading a team of 8–10 Customer Operations Professionals, ensuring the consistent delivery of exceptional operational support and customer experiences. This role focuses on driving team performance, coaching and developing employees, optimizing workflows, and maintaining alignment with departmental and organizational objectives.

The ideal candidate is a collaborative and results-driven leader who thrives in a fast-paced environment. They are passionate about developing people, improving processes, and fostering a culture of accountability while delivering operational excellence.

What You'll Be Doing:

Lead, coach, and develop a team of Customer Operations Professionals to achieve individual and team performance goals
Foster a positive, collaborative work environment that promotes engagement, accountability, and continuous improvement
Recognize and reward strong performance while providing timely coaching and performance feedback
Monitor daily operational workflows to ensure efficient service delivery and balanced workload distribution
Ensure team adherence to established processes, operational standards, and company policies
Track and analyze key performance indicators (KPIs) to identify trends, coaching opportunities, and operational improvements
Manage escalated customer and operational issues, ensuring timely resolution and a positive customer experience
Partner with Segment Leads and fellow Team Leads to ensure consistent execution across the Customer Operations organization
Identify opportunities to improve operational efficiency, customer satisfaction, and overall team performance
Support the implementation of departmental initiatives, process improvements, and organizational changes
Conduct regular one-on-one meetings, performance reviews, and career development conversations with team members
Assist with onboarding, training, and mentoring new employees to ensure successful integration and long-term development
Promote collaboration across Customer Operations, Finance, Sales, Relationship Management, and other cross-functional teams
Perform other duties as assigned

What You'll Bring to the Table:

High school diploma or GED required; Associate's or Bachelor's degree preferred
Proven experience in Customer Operations, customer support, account management, or a related operational environment
Previous leadership or supervisory experience with responsibility for coaching and developing employees
Demonstrated ability to improve team performance through effective coaching and accountability
Experience managing escalated customer or operational issues with professionalism and sound judgment
Strong organizational, time management, and decision-making skills
Excellent verbal and written communication skills
Ability to prioritize competing responsibilities in a fast-paced environment
Strong collaboration and relationship-building skills across departments
Commitment to fostering an inclusive, high-performing team culture

Preferred Skills:

Experience using CRM platforms and operational workflow management tools
Knowledge of customer operations metrics, service-level agreements (SLAs), and performance reporting
Experience analyzing KPIs to drive operational improvements and employee development
Strong coaching, mentoring, and employee engagement skills
Familiarity with continuous improvement methodologies and change management practices
Experience supporting enterprise or multi-location customer operations preferred

What's Good to Know:

Office-based role with responsibility for leading a team of Customer Operations Professionals
Regular collaboration with Segment Leads, Operations, Sales, Finance, Relationship Management, and other business partners
Fast-paced environment focused on operational excellence, customer experience, and continuous improvement
Opportunity to influence team culture, operational performance, and employee development across the Customer Operations organization

What We Bring to the Table:

Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company Paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.

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Refine Your Search

customer experience leader jobs in stamford, ct

Customer Operations Team Lead

Department Lead

Customer Operations Team Lead

Crew Member/Shift Leader

Store Leader - Darien Commons

Assistant Department Lead

District Sales Leader

Support Lead Part Time

Lead Designer

Road Service Foreman/Lead Technician: Mobile Diesel Division

WF Optics Project Lead/Product Engineer

HVAC TECHNICIAN LEAD

Lead Cook - Katonah-Lewisboro Union Free SD

Senior Project Lead - Operational Excellence Business Improvements

Manufacturing Group Leader CWW Nights

Lead Distribution Generalist- Valley Cottage

Receiving, Line Leader

WF Optics Group Lead, Plano- CWW Front End Nights, 6:00 PM – 6:00 AM (Sunday, Monday, Tuesday, and every other Saturday)

Shift Leader

Facilities Project Leader

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