Top 12 Learning and development coordinator Jobs in Stamford, Ct

Training Coordinator, Contact Center
Webster Bank —Stamford, CT
- $55,000 - $60,000 a year
- Writing skills
- Mid-level
- Travel
Coordinator ofValiant Launch: Learning and Social Success Program
Manhattanville University —Purchase, NY
- From $66,300 a year
- Weekends as needed
- Working with individuals with disabilities
- Customer service
- Office
Training/Project Coordinator
Triman Industries Inc —Yonkers, NY
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Compliance Training Coordinator
Unified Door and Hardware Group —Port Washington, NY
- $32 - $42 an hour
- Full-time
- Classroom
- Spanish
- Microsoft Excel
- Health savings account
- AD&D insurance
Training Coordinator
Werfen —Orangeburg, NY
- $70,000 - $95,000 a year
- Online Application
- Writing skills
- Mid-level
- Office
11d
Corporate Training Coordinator
PROMESA R.H.C.F. —New York, NY
- $35.71 an hour
- Full-time
- Writing skills
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
11d
Hiring & Training Coordinator
The UPS Store —Syosset, NY
- $25 an hour
- Full-time
- Google Workspace
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply

Related jobs to explore

Based on your search for learning and development coordinator

Real Estate and Retail Development Coordinator
Rhone Apparel —Stamford, CT
3+ years of experience in project coordination, real estate administration, operations, or a related field. Manage and update the Peer Brand Sales Database and…
Quick Apply
12d
Clinical Education Coordinator - Diagnostic Medical Sonography
Monroe University —Bronx, NY
Possess current/active credentials in the field of Diagnostic Medical Sonography through a professionally recognized certification.
$80,000 - $90,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Lead Coordinator, Learning Development & Delivery
Cardinal Health —Columbus, OH
Completes professional development requirements to expand skillset, including Train-the-Trainer sessions, certification courses, “teach backs,” and other…
$24.30 - $30.80 an hour
Training & Development Coordinator
Palmer-Donavin —Grove City, OH
Valid driver’s license with an acceptable driving record required. Bachelor’s degree from a four-year college, university, or technical school required.
Quick Apply
5d

Show more jobs in cities nearby

I want to receive the latest job alert for learning and development coordinator in stamford, ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

learning and development coordinator jobs near stamford, ct

Training Coordinator jobs in New York, NY

Training Coordinator jobs in Stamford, CT

Healthcare Project Manager jobs in Austin, TX

Household Manager jobs in Denver, CO

Project Manager jobs in Baton Rouge, LA

Launch Manager jobs in Angola, IN

Launch Manager jobs in Costa Mesa, CA

Lvn Case Manager jobs in Los Angeles, CA

Launch Manager jobs in Dallas, TX

Launch Manager jobs in Indianapolis, IN

Training Coordinator jobs in Austin, TX

Project Coordinator jobs in Washington, DC

Training Coordinator jobs in Cherry Hill, NJ

Patient Care Coordinator jobs in San Antonio, TX

Training Coordinator jobs in Dallas, TX

Mds Coordinator jobs in Cherry Hill, NJ

Training Coordinator jobs in Farmington Hills, MI

Paid Training Healthcare jobs in Cleveland, OH

Compliance Officer jobs in Nashville, TN

Loan Officer Assistant jobs in Houston, TX

Training Coordinator, Contact Center

Webster Bank -
Stamford, CT

Apply Now

Job Details

$55,000 - $60,000 a year

Qualifications

Serving clients
Call center experience
UX implementation

Full Job Description

Job Details

Career area

Contact Center

Position Type

Location

Route 1, Stamford, CT 06902, United States

Job ID

R26_0000000464

1 Anywhere St, Stamford, Connecticut, 06902, USA

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first-doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

This role is responsible for delivering, designing, implementing, and evaluating training content to ensure employees leave training prepared to support client contacts. A Training coordinator is responsible for delivering training content, adjusting training as needed to meet new goals or ways of working, prepare employees to support the client in an effective way and put them on the path to proficiency in meeting metrics (Authentication/QA/AHT/ASAT) upon exiting training to work with their manager. The Training Coordinator supports coaching and training expectations while partnering with the Instructional Designer to develop and maintain the organization’s learning and development program. This role also includes a percentage of their work in instructional design for of the training content. This will include but not limited to Instructional new hire training, upskilling training content, development programs, guides, handouts and e-learning courses. The Training Coordinator will partner with the Instructional Designer and Subject Matter Experts (SME) to create and integrate learning solutions primarily in the areas of the Contact Center. This role will support end-to-end design and lead needs assessments, design, development, implementation, and evaluation.

What you will do

Document training issues and performance measures, analyze results and recurring trends and provide feedback to colleagues and managers.
Assist with tracking progress of training team members, works with Manager to recommend action plans for colleagues who are not meeting established standards.
Complete all assigned tasks within the appropriate timeframes.
Balance multiple priorities throughout the day to ensure the best experience for our clients and colleagues.
Demonstrate flexibility working with internal contact center partners for coaching needs.
Monitors the learning experience through delivery of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.
Delivers training timeline deadlines are achieved.
Remain knowledgeable on products, services, and processes by keeping up to date on training materials and procedure documentation.
Support contact center initiatives and programs as needed
Enhances the learning experience through design of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.
Excellent written/verbal communication, presentation and organizational skills
In-depth experience in using Articulate for both RISE and Storyline to build training material
Knowledge and use of eLearning technical standards (SCORM, AICC)
Knowledge of instructional design as it interacts with the LMS process and tools
Strong critical thinking skills and a strategic mindset
Ability to ensure strong learning outcomes and putting employees on a path to green for meeting metrics coming out of training
Proficient in MS office and Workday Learning/LMS
Remote travel is required as needed and can be with short notice. Travel locations are US/Panama/Jamaica/Philippines as well as any other locations added as needed
Other duties as assigned

Experience:

2-4 years client support experience in a high-volume Contact Center with 2+ years of experience in a Training role
Experience coaching employee performance to call center metrics
Extensive practical knowledge of MS Office tools (Excel, Word, PowerPoint)
Candidates with some combination of coursework and experience, or extensive related professional experience, are eligible for consideration
Demonstrated experience using eLearning development tools such as Articulate Storyline, Rise, Adobe Captivate, Zenerate or similar authoring tools. Articulate experience is required specifically
Experience applying UI/UX principles to learning design to create user-friendly and engaging learning interfaces

Specific Skills:

Leadership, coaching and performance management skills.
Strategically focused on supporting business requirements.
Excellent written and verbal communication skills.
Demonstrated ability to develop and foster strong internal/external relationships with various levels within the organization.
Flexible in adapting to constantly changing priorities.
Decisive; extremely accurate and detail-oriented
Self-motivated, reliable, and well organized

The estimated salary range for this position is $55,000.00 to $60,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-JG1

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

Apply Now

Refine Your Search

learning and development coordinator jobs in stamford, ct

Training Coordinator, Contact Center

Coordinator ofValiant Launch: Learning and Social Success Program

Training/Project Coordinator

Compliance Training Coordinator

Training Coordinator

Corporate Training Coordinator

Hiring & Training Coordinator

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for learning and development coordinator in stamford, ct

Explore jobs in more locations

Job Details

Job Seeker Tools

Employer Tools

Browse

Stay Connected