Top 13 Sr. customer service representative Jobs in Stamford, Ct

Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Stamford, CT
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
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Sr. Customer Service Representative
Inteplast Group —Hauppauge, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Office
- 3 years
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Sr Customer Success Manager
KWI —Melville, NY
- $110,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
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Senior Customer Success Manager
Clever Devices Ltd. —Woodbury, NY
- $120,000 - $150,000 a year
- Full-time
- Contracts
- Budgeting
- Training & development
- Paid holidays
- Disability insurance
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Sr. Access Center Ambassador
Westchester Medical Center —Hawthorne, NY
- $22.25 - $27.98 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Senior Contact Center Specialist
Teachers Federal Credit Union —Hauppauge, NY
- $27.30 - $30.35 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Dental insurance
- 401(k)
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Client Service Associate / Sr. Client Service Associate
Wealth Enhancement Group —Deer Park, NY
- $51,450 - $84,000 a year
- Full-time
- Research
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Sr Client Service Associate
Wealth Enhancement Group —Great Neck, NY
- $51,450 - $84,000 a year
- Full-time
- Research
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Senior Service Specialist, Medical Underwriting
New York Life —White Plains, NY
- $51,500 - $65,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Loan repayment program
- Adoption assistance
Senior Commercial Lines Account Executive
Gallagher —White Plains, NY
- $82,000 - $136,500 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Senior Customer Service Representative-Commercial Print and Direct Mail
Century Direct Solutions —Islandia, NY
- From $55,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
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4d
SAINT LAURENT Senior Client Advisor Roosevelt Field Bloom
Saint Laurent —Garden City, NY
- $20.00 - $21.50 an hour
- Full-time
- English
- Senior level
- Leadership
- Disability insurance
- Health insurance
3d

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Senior Manager, Customer Success Management - Enterprise US East/EMEA

Chainguard
Stamford, CT

Quick Apply

Job Details

Up to $200,000 a year

Benefits

Internet reimbursement
Stock options
Paid parental leave
Health insurance
Dental insurance
Parental leave
Vision insurance

Qualifications

Managing customer accounts
Customer communication
Customer retention strategy
Team leadership
Managing clients in a customer support role
Bachelor's degree

Full Job Description

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:
The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments.

As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies.

What you'll do:

Leadership and People Management:

Build, lead, and mentor a team of CSMs supporting Enterprise customers
Foster a collaborative, high-performance, and customer-centric culture
Provide coaching, performance management, and career development support
Drive accountability through clear goals, metrics, and regular feedback

Segment Strategy and Execution:

Partner with Customer Success and cross-functional leaders to define segment-specific strategies
Execute programs tailored to Enterprise customer needs
Design and operationalize engagement models
Ensure consistency in customer journeys while adapting for segment nuances

Customer Management:

Maintain visibility into adoption, health scores, and engagement metrics across the portfolio
Guide the team in identifying churn risks and expansion opportunities
Drive proactive outreach and intervention based on data insights
Support account reviews and leverage segment-level insights to improve outcomes

Client Engagement and Advocacy:

Ensure strong stakeholder relationships across Enterprise accounts
Deliver consistent value through interactions
Capture and synthesize customer feedback to inform internal teams
Act as the voice of the customer to influence product and go-to-market strategy

Retention and Growth:

Collaborate with Sales, Product, and Marketing to drive adoption and expansion
Support renewal strategies and improve retention outcomes across segments
Leverage data to contribute to accurate forecasting and pipeline visibility
Identify and scale growth opportunities within the Enterprise base

Operational Excellence:

Implement and refine processes that enable scale and efficiency
Improve team productivity through tooling, automation, and best practices
Standardize workflows and reporting for consistency and visibility
Monitor industry trends and evolve engagement strategies accordingly

What we're looking for:

4+ years of experience in Customer Success, Account Management, or related fields
Prior people management experience with a track record of developing high-performing teams
Experience supporting Enterprise or high-ARR customer segments
Experience with high-touch customer success models
Background in Cybersecurity, DevOps, or a related technical domain preferred
Strong operational mindset with experience building or optimizing processes
Proven ability to drive retention and growth in a metrics-driven environment
Excellent communication and interpersonal skills across diverse audiences
Bachelor's degree in a relevant field; advanced degree preferred

Compensation: up to $200,000 base salary + bonus (depending on experience)

If your experience is close but doesn't fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring "Guardians'' with unique backgrounds, perspectives, and experiences.

About Us

We live and breathe our company values:

We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

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Refine Your Search

sr. customer service representative jobs in stamford, ct

Senior Manager, Customer Success Management - Enterprise US East/EMEA

Sr. Customer Service Representative

Sr Customer Success Manager

Senior Customer Success Manager

Sr. Access Center Ambassador

Senior Contact Center Specialist

Client Service Associate / Sr. Client Service Associate

Sr Client Service Associate

Senior Service Specialist, Medical Underwriting

Senior Commercial Lines Account Executive

Senior Customer Service Representative-Commercial Print and Direct Mail

SAINT LAURENT Senior Client Advisor Roosevelt Field Bloom

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