Top 14 Technical support analyst Jobs in Stamford Ct

Help Desk Analyst
Kravet LLC —Woodbury, NY
- $60,000 - $65,000 a year
- Full-time
- Google Workspace
- Ability to walk for extended periods
- Mid-level
Quick Apply
Junior IT Analyst
DLC Management Corp. —Elmsford, NY
- $60,000 - $70,000 a year
- Full-time
- Research
- Office
- SQL
- Paid parental leave
- Paid holidays
13d
Digital Platform Support Analyst
Apple Bank for Savings —Garden City, NY
- $75,000 - $90,000 a year
- Full-time
- Management
- Mid-level
- 3 years
IT Support Analyst I
Kore Wireless Canada Inc. —Westbury, NY
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Epic Credentialed Trainer-Project Delivery Senior Analyst
Deloitte —Stamford, CT
- $71,300 - $112,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Service Desk Analyst
Harris Computer Systems —East Meadow, NY
- $50,000 - $73,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid time off
Service Desk Analyst
Altera Digital Health Inc. —East Meadow, NY
- $50,000 - $73,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid time off
Senior Systems Analyst - Field
Meriplex Solutions —Stratford, CT
- On call
- Azure
- Writing skills
- Office
Quick Apply
14d
On-Site IT Support Analyst
Wilson Elser - Business & Legal Professionals —White Plains, NY
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid time off
- 401(k) matching
Quick Apply

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technical support analyst jobs near stamford ct

Help Desk Analyst

Kravet LLC -
Woodbury, NY

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Qualifications

Vendor relationship building

Full Job Description

Summary:

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as well as all remote company showrooms. This multifaceted role requires a proactive problem-solver who can seamlessly manage day-to-day help desk operations for the local site and remote locations while supporting broader IT infrastructure needs. The ideal candidate will ensure the reliable operation of the Woodbury office and showrooms' PCs, operating systems, and network connectivity, while also taking ownership of ERP support coordination and third-party vendor relationships. This position is on-site and not remote or hybrid.

Core Responsibilities:

Support Desk Operations: Manage the IT ticketing system, providing timely, tier 1 and tier 2 support to all employees at the Woodbury location. Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues while maintaining excellent customer service and communication.

Showroom IT Support: Provide comprehensive remote technical support for all company showrooms. Ensure the reliable operation of showroom-specific systems, hardware, network connectivity, and applications, acting as the primary IT liaison for all showroom staff.

PC & Operating System Management: Responsible for the complete lifecycle of end-user hardware on-site and in supported remote locations. This includes provisioning, configuring, and deploying and decommissioning PCs and laptops, managing operating systems (Windows/macOS), deploying software updates, and ensuring endpoint security compliance.

Networking Support: Perform troubleshooting of local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connections at the facility and across showroom locations. Assist in maintaining network integrity and escalating complex infrastructure issues to senior engineers when necessary.

Level of Decision-Making Authority: Empowered to make independent decisions on local, operational tasks within established organizational protocols.

Impact of Decisions: Directly affects the efficiency and quality of local deliverables; broader strategic decisions are deferred to management.

Abilities/Key Competencies/Skills:

Excellent written and verbal communications skills
Hardware and Software troubleshooting experience
Highly organized with excellent time management skills
Ability to work with external vendor support and follow proper escalation patterns when required
Take ownership and responsibility of queries, issues, and requests
Self-motivated individual who requires minimal supervision
Ability to maintain a professional demeanor under stressful situations
Level of Autonomy - High degree of self-direction in managing daily workflow and prioritizing tasks once core processes are mastered.

Experience/Certifications/Education:

Associate’s degree in IT field of study or equivalent combination of education and experience
Experience with the Google suite of products
Experience with MDM and Apple devices
Experience with Zendesk Ticketing and Inventory Management system
A+ Certifications
Technical experience with additional operating systems, including MAC OS
Experience with Ninja One RMM Platform

Organizational Relationship:

Identify who position reports to and/or who reports to this position:

IT Help Desk Manager

Supervisory Responsibilities: None; operates as an individual contributor.

Travel Requirements (if any):

Local showrooms
Other minimal travel

Physical Demands:

Must be able to stand, walk, stoop, and bend for 8 hours or more daily.
Requires lifting 0-25 lbs continuously, 25-50 lbs occasionally

Quick Apply

Refine Your Search

technical support analyst jobs in stamford ct

Help Desk Analyst

Junior IT Analyst

Digital Platform Support Analyst

IT Support Analyst I

Epic Credentialed Trainer-Project Delivery Senior Analyst

Service Desk Analyst

Service Desk Analyst

Senior Systems Analyst - Field

On-Site IT Support Analyst

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