Top 96 Senior account manager Jobs in Stanford Ca

Senior Critical Account Manager, IES
Intuit —Mountain View, CA
- $144,000 - $230,000 a year
- 5 years
- Mentoring
- Senior level
Senior Commercial Lines Account Manager - Remote (California Base)
Insurance Relief —California
- $110,000 - $150,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Commercial
- Health insurance
- Dental insurance
Quick Apply
12d
Senior Account Program Manager, Creative Operations
NVIDIA —Santa Clara, CA
- $176,000 - $276,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Senior level
Senior Account Manager L3
Albertsons Media Collective —Pleasanton, CA
- $95,400 - $123,900 a year
- Full-time
- Office
- Travel
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Senior Manager Account Management
Infineon Technologies AG —San Jose, CA
- $185,900 - $255,600 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- 11+ years
Senior Account Manager, Hyperscale and AI Natives
NVIDIA —Santa Clara, CA
- $224,000 - $356,500 a year
- Full-time
- 11+ years
- Bachelor's degree
- Travel
5d
Senior Account Manager – Retail & Channel
ASUS Computer International —Fremont, CA
- $100,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- Bachelor of Science
- Writing skills
- AD&D insurance
- Health insurance
Senior Account Manager, Tesla Motors
NVIDIA —Santa Clara, CA
- $224,000 - $356,500 a year
- Full-time
- Bachelor of Science
- Engineering
- 11+ years
11d
Sr. Account Manager
ASE US Inc —Sunnyvale, CA
- $105,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Senior Director, Operations (Senior Account Director)
ABM Industries —Mountain View, CA
- $149,898 - $278,382 a year
- Full-time
- Microsoft Excel
- 5 years
- Engineering
Senior Account Manager - COLO - AZ
Delta Electronics (Americas) Ltd. —Fremont, CA
- $150,000 - $250,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
Senior Director, Account Management
CBRE —Menlo Park, CA
- $300,000 - $326,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Health insurance
- Dental insurance
Senior Account Manager - COLO - CA
Delta Electronics (Americas) Ltd. —Fremont, CA
- $150,000 - $250,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
Senior Account Executive
Banner Pest Services —San Jose, CA
- $100,000 - $200,000 a year
- Full-time
- Hybrid work
- Clean driving record
- Sales
- Customer service
- Health savings account
- Health insurance
Quick Apply
Senior Account Manager (Testing & Special Inspections)
Signet Testing Laboratories, Inc. —Hayward, CA
- $130,000 - $180,000 a year
- Full-time
- Marketing
- Master's degree
- 8 years
- Health insurance
- Dental insurance
Quick Apply
14d
Senior Manager Accounts Payable
Bloom Energy —San Jose, CA
- $141,900 - $204,100 a year
- Full-time
- 7 years
- Oracle
- Office
- Health insurance
- Dental insurance
Senior Manager Account Management - Apple Account Team
Infineon Technologies AG —San Jose, CA
- $185,900 - $255,600 a year
- Full-time
- Background check
- Pass drug screening
- Master's degree
Senior Account Executive
Pebl —Palo Alto, CA
- $110,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Technical Account Manager
Xactly Corporation —Los Gatos, CA
- $112,000 - $140,000 a year
- Full-time
- Remote
- 6 years
- Analysis skills
- Bachelor's degree
- Wellness program
- Health savings account
Senior Global Account Manager, Game Developers
NVIDIA —Santa Clara, CA
- $184,000 - $356,500 a year
- Full-time
- Computer science
- Computer Science
- Contracts

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Senior Critical Account Manager, IES

Intuit -
Mountain View, CA

Apply Now

Job Details

$144,000 - $230,000 a year

Qualifications

Managing customer accounts
Customer communication
Customer relationship building
Enterprise software
Coaching
Incident Escalation
Managing clients in a customer support role
Collaboration with product development teams
B2B business model
Issue tracking
Sales management systems proficiency
B2B
Digital project management boards
CRM system proficiency
Defect tracking tools
Account management
Cross-functional team management
Project stakeholder communication
Cross-functional communication

Full Job Description

Overview

Intuit Enterprise Suite (IES) is building a dedicated Escalation team to support our highest-value enterprise customers through complex, high-stakes moments with the platform. At any given time, hundreds of IES accounts are navigating serious challenges — situations with real operational and financial consequences for the businesses depending on us. Our Customer Success Managers work hard on behalf of these customers, and this team exists to make sure the most critical situations have the dedicated, senior-level attention they require.

As a Senior Critical Account Manager, you will own the end-to-end lifecycle for our most complex escalations — accounts where the stakes are high, the internal coordination is difficult, and resolution requires someone who can hold everything together over weeks. You will carry a book of 15–20 active cases, co-own the weekly product and engineering review that drives systemic resolution, and serve as a force multiplier for the CSMs and earlier-career CAMs around you.

This is a senior individual contributor role. You operate with a high degree of independence, shape how the team functions, and are the person leadership turns to when a situation requires both the technical depth to understand what’s happening and the organizational credibility to move things forward. This is not a customer support role — it is a strategic CS partner and escalation leadership position.

Responsibilities

Own the full critical activation lifecycle for IES’s most complex and highest-value accounts: lead kickoff calls with CSMs/ICs and supporting cross-functional teams, build customized action plans within 48 hours of activation, manage executive sponsor coordination, drive the 30-day critical period through to resolution, and execute structured 60-day monitoring and CSM handoff.
Carry a book of 15–20 active escalation cases, serving as the senior partner to Customer Success Managers navigating the highest-risk situations in the IES portfolio. Coach CSMs/ICs on discovery, escalation framing, and difficult customer conversations. Step in as the dedicated resource when a situation requires sustained, senior attention that a CSM cannot provide independently.
Co-own the weekly IES product and engineering review — curating the agenda, ensuring every item has a Jira ticket and a named owner, building and maintaining productive working relationships with product team contacts across all IES escalation categories, and facilitating sessions in the absence of the team lead.
Identify patterns across your accounts and across the broader escalation queue. Surface them as structured insights for CS and product leadership, with the specificity and data quality the business can act on. The goal is helping the right teams understand where our most impactful opportunities to improve customer outcomes lie — not assigning blame, but enabling better prioritization.
Ensure the product feedback loop is working at scale on your accounts: every active issue has a Jira ticket with a named owner and a target date, every CSM receives updates with customer-facing language they can use directly, and every resolved item is confirmed with the customer before it is closed.
Identify expansion signals within your book of business and surface them to CSM and Sales partners. Named account coverage at this level creates unique visibility into customer trajectory — accounts that come through a critical activation with trust intact are often among the best expansion and reference opportunities.
Prepare and deliver weekly executive summary slides for all activated accounts, providing accurate and concise status across open items and clear next steps for each stakeholder ahead of Tuesday leadership reviews.
Coordinate with the Accountant Escalation Program on overlapping accounts, maintaining shared escalation criteria and aligned customer communication across programs.
Contribute to team documentation including escalation playbook sections and onboarding materials for new CAMs and CSMs. Model the standard of ownership, follow-through, and CSM partnership the team holds itself to.
Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.

Qualifications

5–8 years of experience in enterprise customer success, technical account management, or critical account management in a B2B SaaS or enterprise software environment. You have been the internal owner on high-stakes relationships where losing the customer was a real possibility — and where your ownership, judgment, and ability to mobilize the right people made a measurable difference in the outcome.
Proven track record managing escalations involving business continuity risk, executive-level relationships, and cross-functional complexity requiring sustained ownership over weeks. You have driven situations like this to resolution before, and you know what it takes.
Strong working knowledge of multi-entity financial workflows, enterprise accounting, or ERP platforms is required. IES customers are managing intercompany consolidation, ACH and Bill Pay workflows, and complex accounting structures from day one — you need to be able to engage with their operational challenges at a substantive level and translate them into clear, actionable asks for internal teams.
Strong internal stakeholder management: you build trust with product and engineering teams through preparation, consistency, and follow-through. You know how to maintain productive working relationships even when the answers to customer questions are hard, and how to escalate without damaging the partnerships the team depends on.
Excellent written and verbal communication. You write executive summaries that are accurate and actionable, communicate with customers in ways that preserve trust even in difficult moments, and present program status to senior leadership with confidence.
Experience with Salesforce, Airtable, or a comparable CRM and customer health platform. Functional experience with Jira for issue tracking and escalation management. Able to manage 15–20 active accounts at varying lifecycle stages simultaneously without losing precision.
Experience mentoring or coaching earlier-career CS professionals.

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Atlanta: $144,000-$195,000

San Diego: $160,000-$216,500

Mountain View: $168,000-$227,000

New York: $170,000-$230,000

The expected base pay range for this position is:
Mountain View, CA $168,000- $227,000
New York $170,000- $230,000
San Diego, CA $160,000- $216,500

Apply Now

Refine Your Search

senior account manager jobs in stanford ca

Senior Critical Account Manager, IES

Senior Commercial Lines Account Manager - Remote (California Base)

Senior Account Program Manager, Creative Operations

Senior Account Manager L3

Senior Manager Account Management

Senior Account Manager, Hyperscale and AI Natives

Senior Account Manager – Retail & Channel

Senior Account Manager, Tesla Motors

Sr. Account Manager

Senior Director, Operations (Senior Account Director)

Senior Account Manager - COLO - AZ

Senior Director, Account Management

Senior Account Manager - COLO - CA

Senior Account Executive

Senior Account Manager (Testing & Special Inspections)

Senior Manager Accounts Payable

Senior Manager Account Management - Apple Account Team

Senior Account Executive

Senior Technical Account Manager

Senior Global Account Manager, Game Developers

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