Top 3 Financial services remote customer support Jobs in Staples, Mn

Customer Experience Associate
First International Bank & Trust —Staples, MN
- $18 - $22 an hour
- Full-time
- Research
- High school diploma or GED
- Computer skills
- Paid parental leave
- Paid holidays
Quick Apply
4d
Customer Support Specialist
US Card Systems —Brainerd, MN
- $18 - $20 an hour
- 8 hour shift
- Customer service
- English
- Office
- Health insurance
- Dental insurance
Quick Apply

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Patient Access Representitive
Essentia Health —Baxter, MN
Answers incoming phone calls, schedules appointments, and refers to clinical team as needed. Performs point of service data collection, including identifying…
$17.63 - $26.45 an hour
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3d
County Program Analyst/Trainee
US Farm Service Agency —Alexandria, MN
Successful completion of four years of education above high school in an accredited business, secretarial or technical, junior college, college or university in…
$37,193 - $80,243 a year
5d

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Consumer Support Unit - Consumer Support Associate
Phillips & Cohen Associates Ltd. —Gahanna, OH
Administrative or Customer Service experience required (1-3 years in the financial services field preferred). Promptly and accurately fulfill consumer requests…
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14d
Special Handling Agent
IQVentures —Dublin, OH
While most responsibilities are completed via email and internal systems, you will also make outbound calls when necessary to obtain additional information.
From $17 an hour
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1d

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Customer Experience Associate

First International Bank & Trust -
Staples, MN

Quick Apply

Job Details

Full-time
$18 - $22 an hour
4 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

First International Bank & Trust is seeking a Customer Experience Associate to join our Customer Care Center team. This role is ideal for someone with strong customer service skills who enjoys helping people, solving problems, and learning new technology.
As a Customer Experience Associate, you'll be one of the first points of contact for customers, assisting with account questions, digital banking support, debit and credit card inquiries, and connecting customers with the right banking solutions. If you're looking for an opportunity to build a foundation for a long-term banking career, we'd love to hear from you.
This is an on-site position and is not eligible for remote work.
Key Responsibilities

Deliver exceptional customer service through phone, chat, email, video, and text interactions.
Assist customers with account inquiries and banking-related requests.
Support customers with online and mobile banking navigation and troubleshooting.
Answer questions related to debit and credit cards.
Verify customer identities and help protect customers and the bank from fraud attempts.
Educate customers on available banking products, services, and digital banking tools.
Research issues, resolve concerns, and follow up on requests within established service standards.
Handle challenging customer situations with professionalism, patience, and a solution-focused approach.
Utilize multiple systems and applications to efficiently serve customer needs.
Stay current on products, services, policies, and procedures through ongoing training.

Qualifications

High school diploma or equivalent required.
Previous customer service experience preferred.
Strong verbal and written communication skills.
Ability to multitask and navigate multiple computer applications simultaneously.
Strong attention to detail and problem-solving skills.
Ability to adapt in a fast-paced, customer-focused environment.
Demonstrated commitment to providing outstanding customer service.

First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ.
We show our employees we care by providing competitive benefits and training and growth opportunities. Here are the things we offer within our full-time benefits package:

Health, Dental & Vision
401K Retirement Plan with Employer Match
Paid Parental Leave
Life and Disability Insurance
Generous PTO and Holiday pay

If you are interested in learning more, you can apply or if you have questions before applying you can reach out directly at [email protected].
Equal Opportunity Employer

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financial services remote customer support jobs in staples, mn

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