Top 2 Hotel general manager Jobs in Starkville, Ms

General Manager
Hotel Madelon —Starkville, MS
- Full-time
- 5 years
- Computer literacy
- Writing skills

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General Manager
Hotel Madelon —Starkville, MS
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General Manager

Hotel Madelon
Starkville, MS

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Job Details

Full-time

Qualifications

Computer operation
Writing skills
Computer skills

Full Job Description

Hotel Madelon, a 120 room Tribute Portfolio project at Mississippi State University is slated to open in mid-summer 2027. The hotel will anchor the new Crossroads District, a multi-phase development that includes residential housing, restaurants, retail, and entertainment venues. Hotel guests and local patrons will enjoy a full-service restaurant, an indoor/outdoor rooftop bar, a cafe & creamery and an exterior event plaza. Hotel Madelon and the Crossroads District will offer seamless pedestrian access connecting the campus and the Cotton District.

JOB SUMMARY

The General Manager will lead the successful operation and administration of all hotel departments, including: Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering. Overall, this position is responsible for ensuring a consistent focus on providing an exceptional guest experience and maximizing profitability of the Hotel. To achieve desired outcomes, the General Manager will plan, implement, and control effective strategies that drive results and through the creation, development and maintenance of a competent, motivated, and empowered team. The General Manager must also be involved within the community and represent the hotel in a positive manner. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

PRIMARY RESPONSIBILITIES

Develop a culture forward atmosphere for the enjoyment of guests and team members alike
Focus on experiential hospitality, implementing systems to provide consistently high levels of service to guests while creating unique and memorable individual experiences
Champion continued development, motivation, training and education of team members to achieve their personal goals and growth
Lead by example and have a roll up your sleeves, get the job done as a team mentality
Be a passionate storyteller, becoming intimately knowledgeable about the history and branding of the property as well as local community relationships and support of fellow hospitality businesses
Keep abreast of the competition, local events, and hospitality trends
Work collaboratively with managers and supervisors to meet or exceed the hotels financial budget and guest service goals
Establish consistent operating procedures and ensure they are consistently followed
Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld
Responsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, inventory, cash flow and annual budget writing
Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
Participate in weekly revenue management and sales strategies calls
Conduct daily stand-up meetings with management/staff to ensure employees are informed
Ensure the cleanliness and condition of all equipment and each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis.

GUEST SERVICE & SATISFACTION

Responsible for Guest Service scores, review the scores with the staff, site areas for improvement, and create incentives for hotel staff
Handle guest feedback and special requests, resolve any guest issue, and respond to guest reviews
Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
Show personal control by maintaining a positive attitude, and staying calm and patient in all situations

JOB REQUIREMENTS

College degree and five years of related experience in hotel operations
Strong verbal and written communication skills
Significant attention to detail
Complete understanding of NOI profitability and budget goals
Computer skills required experience with Hotel information systems preferred
Construction experience recommended; however, not required

Brand: Hotel Madelon
Address: 910 University Dr. Starkville, MS - 39759
Property Description: Hotel Madelon
Property Number: 7299

Apply Now

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