Top 16 Guest service agent Jobs in State College, Pa

Front Desk Agent
Hyatt State College —State College, PA
- Part-time
- Basic math
- English
- Hotel
Quick Apply
Front Desk Agent
Courtyard State College —State College, PA
- From $16 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
The Penn Stater Hotel & Conference Center —State College, PA
- $15 - $18 an hour
- Part-time
- Basic math
- English
- Hotel
Quick Apply
Front Desk Supervisor
Hampton Inn and Suites Mill Hall, PA —Mill Hall, PA
- $14 - $16 an hour
- Weekends as needed
- Mid-level
- Hotel
- Conflict management
- Employee discount
Quick Apply
Front Desk Agent
Residence Inn State College —State College, PA
- Part-time
- Basic math
- English
- Hotel
Quick Apply
Front Desk Agent
Scholar State College —State College, PA
- Part-time
- Basic math
- English
- Hotel
Quick Apply
Front Desk Agent | State College TownePlace Suites
State College TownePlace Suites —State College, PA
- $17 an hour
- Weekends as needed
- Spanish
- English
- Hotel
Quick Apply
Night Auditor
Hyatt State College —State College, PA
- Part-time
- Basic math
- English
- Hotel
Quick Apply
Front Desk Agent | State College Springhill Suites
State College Springhill Suites —State College, PA
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
Night Auditor
Courtyard State College —State College, PA
- Full-time
- Basic math
- English
- Hotel
Quick Apply
Front Desk Agent
Shaner Investments Hotel —Huntingdon, PA
- $14 an hour
- Part-time
- Hotel
- Entry level
Quick Apply
Front Desk Evening/Night Audit
Super 8 Burnham/Lewistown —Burnham, PA
- $11 - $13 an hour
- Part-time
- Background check
- Hospitality
- Spanish
- Free parking
- Employee discount
Quick Apply

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Front Desk Agent
Hyatt State College —State College, PA
Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest…
Quick Apply
Front Desk Agent
Courtyard State College —State College, PA
Ensures guest knows location of room, and arranges for team member to accompany guest to room. Fields guest complaints, conducting thorough research to develop…
From $16 an hour
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Front Desk Agent
Paramount Philly Agency —Columbus, OH
Maintain an organized, clean, and inviting front desk area. Provide accurate information and guide guests to the appropriate resources or team members.
$3,816.36 - $4,596.05 a month
Quick Apply
9d
Overnight Guest Service Agent - Hilton Columbus Downtown
Hilton —Columbus, OH
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
7d

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Front Desk Agent

Hyatt State College
State College, PA

Quick Apply

Job Details

Part-time | Full-time

Qualifications

Customer communication
Basic math
English
High school diploma or GED

Full Job Description

SUMMARY

The Front Desk Agent is responsible for attending to the needs of guests and ensuring the highest possible level of guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Hotel Standards

Front Desk Operations

Greet all guests (internal and external)
Process guest reservations, registration (check-in) and departures (check-outs)
Offer guest assistance at every opportunity
Respond to all guest requests efficiently
Ensure guest satisfaction by following through on requests and other needs
Provide information to guests about hotel policies, services and amenities
Provide information, directions and other assistance as necessary about the local area
Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
Handles collection efforts of all in-house balances and notifies management of potential liabilities

Monitors all cash, check, credit card and ledger accounts through shift reports and performs audit functions if assigned
Maintain daily logs and checklists
Effectively communicate all pertinent information to other employees within the department
Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.
Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, and other areas as necessary
Assist guests with booking and modifying reservations as needed
Comply with all standards and regulations to encourage safe and efficient hotel operations
Maintain regular attendance in compliance with company policy
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain and organize work area regularly and monitor lobby cleanliness
Other duties as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent, plus relative experience in customer service

LANGUAGE AND MATHEMATICAL SKILLS

Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
Frequently required to reach with hands and arms
Occasionally required to stoop, kneel, or crouch
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus

Quick Apply

Refine Your Search

guest service agent jobs in state college, pa

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Supervisor

Front Desk Agent

Front Desk Agent

Front Desk Agent | State College TownePlace Suites

Night Auditor

Front Desk Agent | State College Springhill Suites

Night Auditor

Front Desk Agent

Front Desk Evening/Night Audit

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