POSITION SUMMARY
The Manager assumes responsibility to manage day to day operations of the unit/department to provide high quality and safe patient care in a safe practice environment. The manager d irects and develops staff; collaborates with multidisciplinary professionals; and provides service excellence.
The Manager assists the Director with but not limited to:
• Workforce strategic planning;
• Establishing and implementing standards for practice and maintain authority, accountability and responsibility for staff in their area of responsibility;
• The ongoing support and cultivation of a culture of shared decision making;
• Budgeting and planning;
• Business growth strategies.
LEADERSHIP VALUES
The MNH Leadership Values we are striving to emulate:
• Respect, appreciation and caring for all-positive outlook
• Initiative, achievement oriented, drive for excellence and continuous improvement; perseverance and ability to see the big picture
• Teamwork and support for others; interdependence and commitment to the collective; system success as opposed to individual achievement or credit
• Open, respectful, candid communication; handles conflicts and differing points of view directly; doesn’t shy away from difficult issues or conversations
• Stewardship of resources and passion for efficiency
• Ownership of actions and results focused
• Resilient; adaptable to change; perseveres in the midst of challenges
• Courage
MINIMUM REQUIREMENTS
Education:
- Bachelor’s degree in a related field, preferably nursing from an accredited institution. May have an equivalent combination of education and/or experience in lieu of specific education.
- Master’s Degree in Nursing, Healthcare Administration, Business Administration or equivalent preparation preferred.
Experience:
1. 5+ years of leadership experience preferred.
2. Leadership experience in ambulatory pain management practice is strongly preferred
3. RN or related healthcare clinical background preferred
Knowledge, Skills, Abilities:
1. Demonstrated leadership and management skills.
2. Demonstrated ability to work under stressful situations.
3. Demonstrated oral and written communication skills.
4. Effectively functions as a liaison among staff, physicians, medical center administration, and ancillary departments.
5. Uses tact, sensitivity, sound judgment, and a professional attitude constantly.
6. Consistently demonstrates maturity for accountability of job performance.
7. Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Medical Center.
8. Knowledge of human resource laws and regulations as they relate to the management of staff.
License/Certification/Registration:
1. If applicable- Current PA Registered Nurse licensure
2. Meets the American Heart Association’s standards for Healthcare Provider Basic Life Support (BLS) and renews BLS every two years.
3. Appropriate professional certification preferred within 1 year of eligibility for professional certification exam.
SUPERVISION RECEIVED
Receives minimal supervision from the Service Line Director Musculoskeletal Pain Management & Rehabilitation Services. Performs all duties in an independent manner with little or no need for direct supervision.
SUPERVISION GIVEN
Supervises the activities of the unit/department staff.
ESSENTIAL FUNCTIONS
Unit/Department Management
• Financial Management : analyze, monitor, and explain budgets and variances; ongoing evaluation of productivity; and maximize care efficiency and throughput
• Human Resource Management: Evaluate staffing needs and patterns; utilize recruitment techniques as it relates to staff selection; and ensure proper orientation.
• Performance Improvement: utilize lean tools and methodology for identified areas of improvement; use of MDI (manage for daily improvement) strategies to drive outcomes; evaluate and improves customer/patient engagement performance; monitor patient safety reporting; participate in root cause analysis; promote workplace safety; maintain survey and regulatory readiness; just culture; and promote intra/interdepartmental communication
• Foundational thinking skills: apply systems thinking knowledge as an approach to analysis and decision making
• Technology: use of technology to support decision and improvement activities
• Change management: facilitate change through assessing readiness, involving key stakeholder and those that do the work, communicate changes, and evaluate outcomes.
• Appropriate clinical practice knowledge : maintain knowledge pertinent to scope of responsibility and promote evidence-based practice
Leadership
• Human resource leadership skills : effective and respectful communication; performance management (conduct evaluations, assess staff, monitor fitness, initiate corrective actions, terminations, etc.); staff development and assurance of competencies; and staff retention skills and activities.
• Communication skills : open, respectful, and effective, both oral and written
• Relationship management & influencing behaviors : manage conflict; situation management, promote team dynamics, mentor and coach staff & peers, apply communication principles; encourage participation of staff; role model professional behavior; act as a change agent; and apply principles of self-awareness
• Diversity and Inclusivity: maintain and environment of fairness and equality.
Professionalism
• Personal and professional accountability : practice ethical behaviors; hold self and other accountable for respectful and professionalism; and promote and role model life-long learning.
NON-ESSENTIAL FUNCTIONS
Performs related and miscellaneous duties as assigned.
