SUMMARY
The Steward is responsible for maintaining a sanitary environment for F&B preparation and storage as well as provides clean service ware and utensils for the entire F&B operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
- Maintains guest service as the driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guests? needs
- Committed to making every guest is satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and practices guest service initiatives and performs to Hotel Standards
Steward Operations
- Maintain a sanitary environment for F&B preparation and storage as well as provide clean service ware and utensils for the entire F&B operation.
- Adhere to established standards of safety, productivity and performance.
- Perform dish and equipment washing and silver polishing activities.
- Maintain the cleanliness of the back of house areas, which include main kitchen, storage areas, dumpsters, loading dock, staff dining room, and warehousing areas.
- Maintain the cleanliness and good operating condition of house equipment.
- Anticipate needs of chefs and aid in transport of food and plate-up.
- Assist management in any other manner deemed necessary for the well being of the operation
- Must adhere to the company employee handbook at all times
- Approach all encounters with guests and employees in a friendly, service-oriented manner. Respond to guest complaints in a timely manner.
- Maintain regular attendance in compliance with Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
- Other duties as required
- Working in a professional manner at all times and maintaining a clean work area.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School Diploma preferred
REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
LANGUAGE AND MATHEMATICAL SKILLS
- Effective ability to communicate orally and in written form effectively with internal and external customers.
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers and other employees
- Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Individuals may need to sit or stand as needed for an extended period of time
- Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials
- Proper lifting techniques required
- Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
