POSITION: Sr. Operations Coordinator
COMPENSATION: Non-Exempt / Hourly
SUMMARY
As the Sr. Operations Coordinator, you are responsible for assisting the Community Manager in maintaining all aspects of property operations, but with a concentration on the leasing, marketing, resident relations, and functions of the community. The incumbent strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.
RESPONSIBILITIES (Including but not limited to)
- Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up using Cardinal’s Sales Platform (Cardinal Way of Leasing).
- Earn and maintain a Cardinal Way of Leasing certification by utilizing the CWoL resources available to all team members and passing both in house and third-party shops in congruence with the Cardinal Training Department scoring standards.
- Assist the Community Manager in training all Full Time and Part Time Leasing Team Members in all job duty expectations, including but not limited to; customer service, phone etiquette, leasing workflows, resident interactions, marketing and CWoL.
- Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
- Complete all lease applications and participate in the verification of applications. Notify prospective clients of results.
- Maintain accurate client records in accordance with Company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily, weekly, monthly, and annual basis.
- Maintain and perform upkeep of the tour route to ensure curb side appeal.
- Assist residents with day-to-day tasks, as a part of the community's concierge program, while developing and creating a community.
- Plan and execute a Monthly Marketing Plan (MMP) which may consist of residential events, housing fairs, open houses, orientations, community events, university and local marketing events, promotional items, incentives, outreach, social media, and digital marketing.
- Run the community’s social media accounts.
- Maintain and improve your community’s online reputation through reviews & internal satisfaction survey tools.
- Participate in Cardinal U training as required.
QUALIFICATIONS
- 1-2 years of customer service and sales experience.
- Strong communication skills.
- High-energy and enjoys a fast pace environment.
- Enjoy and take pride in providing excellent service.
- Excellent customer service skills warm, friendly and helpful in person and on the phone.
- Basic computer skills: typing and writing ability for correspondence, memos, etc.
- High School Diploma or equivalent.
- Available to work evenings and weekends.
- Ability to embody the Cardinal Culture and Cardinal Core Values every day.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.
The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Rare or regular travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
