ENROLLMENT SPECIALIST
HRA/DEPT OF SOCIAL SERVICES —Staten Island, NY
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- Full-time
- Microsoft Access
- Public speaking
- Office
- Loan forgiveness
- Food provided
10d
Office Administration
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HOUSING MANAGER (HA)
NYC HOUSING AUTHORITY —Staten Island, NY
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Personnel Liaison (Staten Island Ferry)
DEPARTMENT OF TRANSPORTATION —Staten Island, NY
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11d
PAYMENT PROCESSING SPECIALIST
Agency HRA/DEPT OF SOCIAL SERVICES —Manhattan, NY
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State of New York - People With Developmental Disabilities, Office for —Staten Island, NY
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DEPT OF YOUTH & COMM DEV SRVS —New York, NY
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Administrative Staff Analyst NM3
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Confidential Investigator
NYC Health + Hospitals —New York, NY
- $70,000 - $100,000 a year
- Online Application
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- Writing skills
- Mid-level
- Commuter assistance
- Paid holidays
SHELTER SUPPORT COORDINATOR
Agency HRA/DEPT OF SOCIAL SERVICES —Manhattan, NY
- $62,868 - $97,593 a year
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- Mid-level
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CITY LABORER
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9d
Office Assistant
DEPARTMENT FOR THE AGING —Manhattan, NY
- $68,209 - $78,440 a year
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- Microsoft Excel
- Microsoft Outlook
- High school
- Loan forgiveness
2d
Office Assistant 2
State of New York - People With Developmental Disabilities, Office for —Staten Island, NY
- $42,641 - $56,413 a year
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- Microsoft Word
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- Microsoft Excel
- Paid parental leave
- Paid holidays
6d
SECTION SUPERVISOR
Agency HRA/DEPT OF SOCIAL SERVICES —Staten Island, NY
- $61,656 - $70,904 a year
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- Management
- High school
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Associate Confidential Investigator
NYC Health + Hospitals —New York, NY
- $90,000 - $115,000 a year
- Online Application
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- Paid holidays
Outreach and Engagement Manager
OFFICE OF THE MAYOR —Manhattan, NY
- $100,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Loan forgiveness
Events Lead
OFFICE OF THE MAYOR —Manhattan, NY
- $80,000 - $90,000 a year
- Multiple hires
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- Mid-level
- Loan forgiveness
APU Payment Analyst
DEPT OF YOUTH & COMM DEV SRVS —New York, NY
- $62,868 - $97,593 a year
- Full-time
- Customer service
- Mid-level
- Office
- Loan forgiveness
Onboarding Specialist
NYC Health + Hospitals —New York, NY
- $60,000 - $65,000 a year
- Online Application
- Google Workspace
- Hospital
- Customer service
- Commuter assistance
- Paid holidays

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ENROLLMENT SPECIALIST

HRA/DEPT OF SOCIAL SERVICES -
Staten Island, NY

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Job Details

Full-time
$44,545 - $51,227 a year
10 days ago

Benefits

Loan forgiveness
Food provided

Qualifications

Confidential information handling
Microsoft Access
Interviewing clients
Brochures
Public speaking
Scanning
3 years
High school diploma or GED
Presentation skills
Welfare benefit application assistance
Individual consumer customer service
Document quality checks
Financial assistance program guidance
Outreach events (outreach initiatives)
Entry level
Quality data entry
Customer data entry

Full Job Description

ENROLLMENT SPECIALIST

HRA/DEPT OF SOCIAL SERVICES

Posted on

08/06/2026

Full-time

Location

STATEN ISLAND

No exam required

Department

Fair Fare Program - NM

Salary range: $44,545.00 – $51,227.00

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Job Description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Supportive Programs and Initiatives' (SPI) Fair Fares Program Division is a Mayoral initiative to subsidize NYCT fares initiative designed to provide accessible discount for NYCT subways and eligible local bus service to low-income families who are in receipt of Cash Assistance, Supplemental Nutritional Assistance Program as well as New York City residents who are living at or below the federal poverty line.

Working under direction of the Enrollment Specialist Supervisor for Fair Fares, the Enrollment Specialist will be responsible for the enrollment of consumers at walk-in locations throughout the city. He/she will meet with the consumers, review all necessary documents, access database, and gather all necessary information from the consumer while completing the enrollment and application process. Enrollment will also include scanning all documents into the database. As the Enrollment Specialist the position will be dealing with highly sensitive documents, confidentiality and discretion is important to the role. In this role the enrollment specialist will be responsible for answering questions and providing information about the discount and requirements for the program; review consumers’ documents for completeness; navigate the enrollment database; maintain equipment; and finalize consumers’ complete Fair Fare enrollment application packages.

SPI' Fair Fares Program is recruiting for one (1) Community Associate, to function as an Enrollment Specialist, who will:

Verify and enroll participant referrals daily: Walk-In, electronically and/or telephonically. Review consumer’s documents for completeness; ensure Fair Fares consumers have all necessary paperwork and documentation required to complete the Fair Fares application process. Documentation will be reviewed and authenticated as “official” documentation while maintaining the highest level of confidentiality and discretion. Be required to undergo mandatory specialized training in how to review and authenticate official documentation.

Review FF database throughout the day and ensure all program consents are signed. Navigate the enrollment database; scan all authenticated official documents into the database; data enter all demographic and relevant consumer information necessary to process the completed application; and ensure that all information is entered accurately.

Finalize and submit the consumers complete Fair Fare application; review to ensure that all necessary documents and/or other relevant information are obtained from the consumer. Notify consumers of required, missing documentation, and direct those consumers to return the missing information according to program procedure. Be responsible for informing consumers of how to obtain official documents from local, state and/or information for submission of complete applications. Respond to consumer questions and concerns in a timely manner.

Coordinate communication around site-specific issues under direction from his or her supervisor; responsible for creating, organizing, scheduling, and presenting information to community audiences via public speaking (conducting information sessions and setting up information tables), flyers, brochures, and other relevant mediums. Coordinate efforts to facilitate communications at the various locations throughout the five boroughs of New York City to support consumers in the Fair Fare enrollment process and provide adequate personnel coverage.

Hours/Shift:
Monday – Friday; 9am - 5pm

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

790403

Posted until

10/05/2026

Title code

56057

Civil service title

COMMUNITY ASSOCIATE

Title classification

Non-Competitive-5

Business title

ENROLLMENT SPECIALIST

Experience level: Entry-Level

Job level

Number of positions

Work location

201 Bay Street, Staten Is Ny

Category: Social Services

ENROLLMENT SPECIALIST

Apply Now

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public service loan forgiveness program jobs in staten island, ny

ENROLLMENT SPECIALIST

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PAYMENT PROCESSING SPECIALIST

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CITY LABORER

Office Assistant

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Events Lead

APU Payment Analyst

Onboarding Specialist

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ENROLLMENT SPECIALIST

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