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4d
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Guest Service Representative

Hilton Garden Inn Statesville -
Statesville, NC

Quick Apply

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Join Our Team as a Front Desk Agent at Hilton Garden Inn Statesville!

Are you a customer service-oriented individual with a passion for hospitality? Do you thrive in a fast-paced environment and enjoy interacting with guests from all walks of life? If so, we have the perfect opportunity for you at Hilton Garden Inn Statesville in beautiful Statesville, North Carolina!

Key Responsibilities:

Welcome guests in a friendly and professional manner
Check guests in and out of the hotel with efficiency and accuracy
Answer incoming calls and assist with guest inquiries
Provide recommendations for local attractions, restaurants, and activities
Handle guest requests and resolve any issues promptly
Maintain a clean and organized front desk area

Qualifications:

Prior experience in a customer service role preferred
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Familiarity with hotel operations and reservation systems a plus
Positive attitude and a willingness to go above and beyond for guests

About Us:

Located in the heart of historic Statesville, Hilton Garden Inn Statesville offers a warm and welcoming atmosphere for both business and leisure travelers. Our hotel features modern amenities, spacious guest rooms, and a dedicated staff committed to providing exceptional service to every guest.

Guests can relax in our indoor pool, stay active in our fitness center, and enjoy delicious meals at our on-site restaurant. With easy access to popular attractions such as Lake Norman, Zootastic Park, and The Crossroads Arts and Science Center, Hilton Garden Inn Statesville is the perfect home base for exploring everything that the area has to offer.

At Hilton Garden Inn Statesville, we believe in creating memorable experiences for our guests and fostering a positive work environment for our team members. Join us in delivering outstanding hospitality and making a difference in the lives of those we serve.

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