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Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
Position Summary
We are seeking a Senior Collaboration Platform Engineer to lead the engineering, administration, and optimization of Microsoft 365 and Google Workspace environments across a global enterprise. This role is responsible for ensuring both platforms operate reliably, securely, and efficiently while delivering a consistent and high-quality user experience.
The ideal candidate brings deep technical expertise across both ecosystems and can effectively support a dual-platform environment through strong execution, automation, and operational ownership.
Key Responsibilities
Platform Engineering & Global Operations
- Engineer, administer, and support Microsoft 365 and Google Workspace environments across all regions.
- Manage core services including M365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) and Google Workspace (Gmail, Drive, Meet, Admin Console).
- Monitor platform health, performance, and service reliability; proactively resolve issues.
- Serve as the senior escalation point for complex incidents and platform-related problems.
User & Access Engineering
- Engineer and support user lifecycle processes (joiner, mover, leaver) across both platforms.
- Manage identity, licensing, mailbox provisioning, storage allocation, and group membership.
- Maintain role-based access controls and consistent permission models across systems.
Governance Implementation & Enforcement
- Implement and enforce enterprise governance policies (access, sharing, naming, retention).
- Identify and remediate oversharing, orphaned data, and misconfigurations.
- Support audit and compliance activities.
Coexistence & Platform Support
- Support dual-platform operations (M365 and Google Workspace).
- Troubleshoot mail flow, calendar interoperability, and file access issues.
- Improve user experience by reducing friction between platforms.
Identity & Integration Engineering
- Maintain identity synchronization (Entra ID, Google Identity).
- Support integrations with Workday, Halo, and IAM solutions.
- Troubleshoot provisioning, sync, and authentication issues.
Automation & Engineering Efficiency
- Build and maintain automation using PowerShell, Graph API, and Google Admin SDK.
- Improve operational efficiency through automation and standardization.
- Develop reporting for usage, health, and licensing.
Security & Compliance Operations
- Maintain MFA, access policies, and auditing.
- Support eDiscovery and retention requirements.
- Monitor risks and remediate misconfigurations.
Support & Cross-Team Collaboration
- Provide Tier 2/3 engineering support.
- Partner with service desk teams to improve workflows.
- Collaborate with infrastructure, security, and business teams.
Documentation & Knowledge Management
- Maintain runbooks, procedures, and documentation.
- Contribute to knowledge base content and training.
- Promote engineering best practices.
Required Qualifications
- Bachelor’s degree or equivalent experience.
- 8–12+ years enterprise IT experience with M365 and Google Workspace.
- Experience supporting coexisting platforms at enterprise scale.
- Strong knowledge of Exchange Online, Gmail, SharePoint, OneDrive, Google Drive.
- Experience with Entra ID and Google Identity.
- PowerShell and automation experience.
- Experience in global, multi-region environments.
Preferred Qualifications
- Experience with Halo ITSM and Workday integrations.
- Experience optimizing multi-platform environments.
- Knowledge of IAM/SSO solutions.
- Relevant Microsoft 365 and Google Workspace certifications.
Key Skills
- Strong engineering and troubleshooting skills
- Automation and scripting expertise
- Operational ownership and attention to detail
- Ability to manage complex environments
- Effective communication skills
Work Environment
- Primarily onsite role supporting a global enterprise environment
- Collaboration with IT leadership and regional teams
- Occasional travel required
Annual Base Salary Range or Hourly Base Pay Range:
$97,406.66 - $135,834.99
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
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Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
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Family building benefits include fertility coverage and adoption/surrogacy assistance.
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401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
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Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
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Educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
