Top 1 Computer network support specialists Jobs in Staunton, Va

IT Technical Support Specialist- Full-Time
HEALTHY COMMUNITY HEALTH CENTER —Harrisonburg, VA
- Full-time
- Bachelor's degree
- Travel
- Experience equivalent to degree accepted

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IT Technical Support Specialist- Full-Time

HEALTHY COMMUNITY HEALTH CENTER
Harrisonburg, VA

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Job Details

Full-time

Qualifications

Customer communication
IT department experience

Full Job Description

Position Summary

Healthy Community Health Centers (HCHC) is seeking a dedicated IT Technical Support Specialist to support our mission-driven, patient-centered environment. As part of a collaborative healthcare team, this customer-facing role provides technical assistance for computer hardware, software, applications, and monitoring systems that support clinical and administrative operations.

Working within an FQHC setting requires a high level of flexibility, responsiveness, and teamwork. The IT Technical Support Specialist plays a critical role in ensuring technology supports seamless patient care, particularly in fast-paced and resource-sensitive environments. This position requires adaptability, strong communication, and a commitment to delivering reliable, compassionate support to staff serving diverse patient populations

Responsibilities

Provide timely, customer-focused technical support to clinical and administrative staff, both remotely and in person
Diagnose and resolve issues related to hardware, software, applications, and network-connected devices
Collaborate closely with interdisciplinary teams to ensure IT systems effectively support patient care delivery
Demonstrate flexibility in prioritizing and responding to urgent technical needs across multiple sites and departments
Document, track, and manage support requests, resolutions, and system updates in accordance with organizational standards
Escalate complex issues to higher-level IT teams while maintaining communication with impacted users

System Maintenance & Monitoring

Install, configure, and maintain IT hardware and software systems to ensure optimal performance
Proactively monitor systems and applications to identify performance concerns and potential security risks
Apply updates, patches, and security measures to maintain system integrity and compliance
Assist with maintaining uptime and functionality of systems critical to patient care operations

Communication & Training

Provide clear, user-friendly technical guidance to individuals with varying levels of IT proficiency
Translate technical solutions into practical, understandable terms for non-technical users
Deliver training and ongoing guidance on IT best practices, including cybersecurity awareness
Maintain a collaborative, team-oriented approach when working with staff, vendors, and IT colleagues

Teamwork & Work Environment

Work both independently and as part of a supportive, team-based IT environment
Partner with clinical, administrative, and leadership teams to implement and sustain effective technology solutions
Adapt to changing priorities and shifting demands in a dynamic healthcare environment
Support a culture of service excellence, inclusivity, and continuous improvement

Education and Experience

Bachelor’s degree in IT related field or appropriate work experience.
No specific certification or licensure required
Minimum of 1 year of experience in an IT support environment

Physical Requirements

Sufficient hearing to perform essential job functions.
Ability to communicate effectively with team members in-person and virtually.
Primarily sedentary role with regular periods of walking and travel to support IT issues and deliver training.
Ability to lift, carry, and handle equipment and supplies as required.

Work Location

You may be required to travel to any of our sites as part of your responsibilities at any time.

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computer network support specialists jobs in staunton, va

IT Technical Support Specialist- Full-Time

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