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RMS Assistant Regional Manager

RESOURCE MANAGEMENT SYSTEMS INC -
Fishersville, VA

Apply Now

Job Details

Full-time
$24 - $25 an hour

Benefits

Fuel card

Qualifications

Customer communication
Employee relationship building

Full Job Description

Job Title: Assistant Regional Manager (with Dispatching Responsibilities)

Department: Operations

Reports To: Regional Manager

Job Type: Full-Time

Position Overview

The Assistant Regional Manager (ARM) supports the Regional Manager in the day-to-day operational oversight of an assigned region. This role focuses on execution, coordination, monitoring, and follow-through on regional operational tasks to ensure continuity of service, compliance, and performance standards. The ARM acts as an extension of the Regional Manager and may assume delegated responsibilities in the Regional Manager’s absence.

Key Responsibilities Operational Support & Oversight

Support the Regional Manager in daily operational activities across the assigned region
Assist with ensuring all routes, drivers, and vehicles are operational and properly assigned
Monitor daily scheduled vs. performed trips and escalate issues to the Regional Manager
Verify routes are started as scheduled and ensure service continuity
Assist with offsite visits, spot checks, and driver inspections as directed

Safety, Compliance & Risk Management

Assist the Regional Manager and Risk Manager with accident reporting, documentation, and follow-up

Support retrieval of video footage, incident reports, and required documentation

Assist in monitoring the current camera systems as it relates to safety alerts and inbox items and clearing assigned issues in a timely manner
- Review wheelchair securement photos and compliance documentation as assigned
- Participate in audits, inspections, and compliance reviews as needed.
Assist with Drug & Alcohol Program compliance as delegated

Scheduling, Timekeeping & Payroll Support

Assist with maintaining driver schedules and balancing hours evenly
Verify previous day timecards are complete, accurate, and clocked out properly
Identify timecard discrepancies, missed punches, or unassigned time and notify the Regional Manager
Support overtime monitoring by identifying trends and contributing factors
Verify break times and commute time usage align with RMS policy
Conﬁrm drivers assigned to routes are properly clocked in and out in ADP

Fleet & Asset Coordination

Assist with ensuring vehicles are returned to service promptly by coordinating with maintenance vendors
Support monitoring of van camera functionality, GPS data, and driver-to-vehicle assignments
Assist with fuel card administration under Regional Manager direction
Help track issued uniforms, phones, and equipment for regional staff

Employee Support & Administration

Assist with onboarding tasks as delegated (uniforms, system access, device setup)
Support employee ﬁle maintenance and documentation accuracy
Participate in staff meetings, team check-ins, and morale-building activities
Serve as a point of contact for drivers, dispatchers, and schedulers when escalated

Communication & Customer Relations

Assist with responding to customer and agency inquiries and complaints within required timelines
Escalate unresolved or sensitive issues to the Regional Manager promptly
Support communication with Regional Commissions and internal RMS departments
Promote professionalism, responsiveness, and positive relationships within the region

Reporting & Documentation

Assist with preparation of mileage, hours, and operational performance reports
Help maintain organized and accurate shared-drive ﬁle structures
Ensure documentation is stored correctly and updated as required
Support KPI tracking and reporting efforts

Special Projects & Coverage

Support companywide or regional projects assigned by the Regional Manager or upper management
Serve as acting Regional Manager when delegated or during absences, within deﬁned authority limits

Qualiﬁcations & Skills

Experience in transportation operations, dispatch, or management support preferred
Strong organizational and follow-through skills
Ability to manage multiple priorities in a fast-paced environment
Effective communication and problem-solving skills
Proﬁciency with RMS systems including ADP (HRIS), current camera systems located in vans, current routing systems, and shared ﬁle platforms (or ability to learn quickly)

Performance Expectations

Demonstrates reliability, responsiveness, and attention to detail
Proactively identiﬁes operational issues and escalates appropriately
Supports Regional Manager goals and reinforces RMS policies and standards
Maintains professionalism and accountability in all interactions

Benefits

Apply Now

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dispatchers jobs in staunton, va

RMS Assistant Regional Manager

Public Transit Dispatcher

Control Room Operator

Transportation Coordinator

Dispatcher - Harrisonburg, VA

Shuttle Supervisor

Shop Foreman/Dispatcher

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Key Responsibilities Operational Support & Oversight

Safety, Compliance & Risk Management

Scheduling, Timekeeping & Payroll Support

Fleet & Asset Coordination

Employee Support & Administration

Communication & Customer Relations

Reporting & Documentation

Special Projects & Coverage

Qualiﬁcations & Skills

Performance Expectations

Benefits

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