Top 6 Guest service agent Jobs in Staunton, Va

Night Auditor
The Blackburn Inn & Conference Center —Staunton, VA
- $16 - $17 an hour
- Part-time
- Background check
- Basic math
- Hotel
- Employee discount
Quick Apply
Guest Service Agent
Kalyan Hospitality —Staunton, VA
- $16 an hour
- Full-time
- Basic math
- Hotel
- Computer skills
Hotel Front Desk Agent
Holiday Inn Staunton —Staunton, VA
- $14 - $15 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Paid time off
Quick Apply
Part-Time Front Desk Agent
Best Western Plus Waynesboro Inn & Suites Conference Center —Waynesboro, VA
- $15 an hour
- 8 hour shift
- Hotel
- Organizational skills
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Night Auditor
Best Western Plus Waynesboro Inn & Suites Conference Center —Waynesboro, VA
- $15 an hour
- 8 hour shift
- Hotel
- US work authorization
- Organizational skills
- Employee discount
- Flexible schedule
Quick Apply
Front Desk Agent
Residence Inn by Marriott —Harrisonburg, VA
- From $13 an hour
- Part-time
- Sales
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
1d

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guest service agent jobs near staunton, va

Night Auditor

The Blackburn Inn & Conference Center -
Staunton, VA

Quick Apply

Job Details

Part-time
$16 - $17 an hour

Benefits

Employee discount

Qualifications

Computer operation
Proactive hotel and accommodations guest assistance
Database systems
Phone communication
Spreadsheets
Copy machines
Basic math
Schedule management
Fax machines
Telephone systems
Multi-line phone systems
Receptionist experience within hospitality industry
Typing
Productivity software
Faxing
Office phone management

Full Job Description

Job Description Summary:

The Blackburn Inn and Conference Center, a property managed by Guests, Inc., a full service hotel management company since 1989, is seeking a Nigh Auditor, Friday-Sunday nights.

Job Tasks:

· Performs all duties of a front desk clerk/guest service agent.

· Pay close attention to guest wake up calls.

· Balance all guest room charges by department for the previous day; determine the dollar volume of business done by room guests in each department during the previous day and records it properly.

· Adds and balances additions/deletions to accounts receivable during the previous day.

· Checks and verifies the room status report and analyzes any discrepancies. Prepares housekeeping report for the next day.

· Prepares credit card billings, by credit card, and accounts receivable.

· Accurately posts all charges to guest accounts (room, tax, telephone, valet, food, beverage, misc., etc.).

· Checks and verifies all credit cards have been approved with proper authorization.

· Balances all sales figures and transfers information to daily report.

· Prepares daily report and marketing tracking report.

· May do exterior property lighting check.

· Select service properties may assist in breakfast bar set up.

· Maintain professional relationships when in contact with competitive hotels.

· Adhere to all Guests, Inc. official programs including but not limited to: call back, Meet & Beat, competitive call around, making popcorn, pet program, etc.

· Performs other duties as required or requested by management staff including attendance of hotel staff meetings and management company meetings.

Required Skills:

Equipment/Computer Expertise - Basic typing skills and ability to operate standard office equipment including: copier, FAX, multiple-line telephone system, etc. Must be experienced with and be able to effectively and efficiently use a computer and printer to handle room reservations, word processing, database management and spreadsheet accounting (Microsoft Office programs and Excel).
Mathematical Skills - Basic knowledge of mathematical skills - (ability to add, subtract, multiply, or divide quickly and correctly) - as necessary to perform the functions of the position.
Certificates/Licenses - Must obtain required franchise certifications within time frame allotted and must be willing to attend and participate in other training seminars, webinars, etc. as required by hotel, franchisor, and the management company.
Time Management – be able to manage one’s own time and schedule with very little supervision.

Qualifications
- Customer service experience in a hospitality setting
- Proficiency in using multi-line phone systems
- Strong communication skills and ability to interact with guests
- Minimum 1 year of hotel front desk operations required
- Knowledge of night audit procedures and hotel management
- Ability to work efficiently in a fast-paced environment

Benefits

Opportunity to grow within a historic, boutique property
Supportive team environment with hands‑on leadership

Pay: $16.00 - $17.00 per hour

Benefits:

Employee discount

Work Location: In person

Quick Apply

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guest service agent jobs in staunton, va

Night Auditor

Guest Service Agent

Hotel Front Desk Agent

Part-Time Front Desk Agent

Night Auditor

Front Desk Agent

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