Top 16 Help desk Jobs in Staunton, Va

Technical Support Rep I
Shentel —Waynesboro, VA
- From $18 an hour
- Online Application
- Computer literacy
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
3d
IT Service Technician
Govcio LLC —Harrisonburg, VA
- $53,040 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Level 2 Field Services Technician
AVASO Federal Solutions Inc —Harrisonburg, VA
- $60,000 - $62,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Staunton, VA
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Customer Success / AI Onboarding Specialist
Power Monitors, Inc. —Mount Crawford, VA
- $55,000 - $90,000 a year
- Email
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Tuition reimbursement
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Peraton —Charlottesville, VA
Bachelor’s degree in computer science, Information Technology, or related technical field and five (5) years of relevant experience; OR Master’s degree and…
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Tiger Fuel Company —Charlottesville, VA
Valid driver’s license with good driving record. At least one year of experience providing IT support; Associate’s degree, CompTIA A+ certification, or…
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Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
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Technical Support Rep I

Shentel -
Waynesboro, VA

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Job Details

Full-time
From $18 an hour
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Writing skills
High school diploma or GED
Desktop applications
Technical Proficiency

Full Job Description

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

Join Our Team as a Technical Support Representative
Be the Reason Customers Stay Connected
Do you enjoy solving problems, helping people, and working with technology? Are you energized by fast-paced environments where every interaction makes a difference? If so, we want to hear from you!
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our customers. As a Technical Support Representative, you'll be on the front lines of the customer experience, helping subscribers troubleshoot Streaming TV and Home Internet services, resolve technical issues, and stay connected to what matters most.
This is more than a call center role—it's an opportunity to become a trusted expert, build technical skills, and make a meaningful impact every day,
__________________________________________________________________________________________________________________________________________
What You'll Do

As a member of our Technical Support team, you will:
Assist customers with Streaming TV and Home Internet service questions and technical troubleshooting
Diagnose and resolve service-related issues with professionalism and empathy
Utilize phone systems, billing applications, and ticketing tools to manage customer requests
Create detailed support tickets and coordinate resolutions when additional assistance is needed
Deliver outstanding customer experiences through every interaction
Meet and exceed performance goals, quality standards, and service metrics
Collaborate with supervisors and quality teams to continuously improve customer satisfaction
Support and follow company policies, procedures, and internal controls
Represent the Shentel brand by demonstrating our values, professionalism, and commitment to service excellence
Maintain schedule adherence and reliability as part of a high-performing team

What Makes You a Great Fit

We're looking for someone who:

Enjoys helping customers and solving problems
Communicates clearly and confidently
Thrives in a fast-paced environment
Can remain calm and professional during challenging situations
Has strong attention to detail and organizational skills
Is comfortable learning and navigating multiple software systems
Takes ownership and follows through to resolution
Is self-motivated and eager to grow
Ability to work evening and weekend shifts – 2pm – 11pm

__________________________________________________________________________________________________________________________________________
Required Qualifications

Education:

High School Diploma or equivalent required

Experience:

Minimum of 1 year of customer service or call center experience

Skills:

Strong verbal and written communication skills
Excellent interpersonal and customer service abilities
Computer proficiency and comfort with multiple applications
Strong analytical and problem-solving skills
Ability to make informed decisions and troubleshoot effectively
Ability to read, write, and interpret information accurately

__________________________________________________________________________________________________________________________________________
Why Join Shentel?
At Shentel, we're passionate about connecting communities and empowering our employees. When you join our team, you'll have the opportunity to:

Develop valuable technical and customer service skills
Work with supportive leaders and teammates
Build a career within a growing telecommunications organization
Make a direct impact on customer satisfaction every day
Be part of a company culture focused on accountability, teamwork, and service excellence
Pay starting at $18 per hour plus shift differential
World class 401(k) – up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of PTO and up to 9 paid holidays
Service Discounts available for candidates who reside within Shentel or Glo Fiber service areas

Ready to Connect?
If you're a customer-focused problem solver who enjoys technology and wants to build a rewarding career helping people stay connected, we'd love to meet you.
Apply today and become part of the team that keeps our customers connected to what matters most.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [email protected]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact [email protected].

EEO is the Law and Pay Transparency

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Refine Your Search

help desk jobs in staunton, va

Technical Support Rep I

IT Service Technician

Level 2 Field Services Technician

Seasonal, Operations Technical Specialist (Part Time)

Customer Success / AI Onboarding Specialist

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