Summary
The Manager of System Operations is a key member of the Engineering & Operations team and is responsible for all operational functions within the operations center and shared responsibilities within the Cooperative regarding system reliability, restoration, dispatching, and monitoring load control.
Reporting
· Reports to: Director of Operations Support
· Directs: Senior System Operator and System Operator(s)
Responsibilities
· Monitor all disaster recovery and emergency plans related to ensuring the integrity of service to Cooperative members.
· Manage and operate a fully functional, 24 hours a day, 7 days a week, 365 days a year operations center.
· Maintain proper dispatch office staffing to accommodate any/all situations. Evaluation shall consider the magnitude of the event and whether additional system operators located in the system operations center will be sufficient to manage the recovery effort.
· Supervise system operators and coordinate restoration efforts that can be accomplished centrally by system operations.
· Assist System Engineering and Technical Services in field support functions.
· Perform field inspections/operations of substation and switching station equipment.
· Responsible for reliability and system performance reporting in order to maintain RUS compliance.
· Coordinate with Engineering and Operations Managers for after-hours activation of district offices during major events. Provide staffing and support with system operators via the system operations center, and system operators onsite at the activated district office as needed.
· Maintain effective and frequent communication with Line Superintendents, Manager of District Operations, Manager of Distribution Systems, Manager of External Affairs, and the Vice President of Operations.
· Operating a central dispatch for all crews and personnel.
· Operate and interrogate the SCADA system.
· Maintain lock-out tag-out control for all substation and mainline sectionalizing devices, including maintaining a daily log for devices and abnormal states, and ensure devices are left in their abnormal status.
· Develop and maintain up-to-date operational procedures and documentation (overhead and underground operations manual) for the electric system.
· Stay abreast with all software associated with SVEC operations (DataVoice, IMS, DataVoice IVR, Partner MapViewer, Clevest, Tait Radio, Siemens SCADA, DTN Weather Service).
· Coordinate closely with the engineering and operations managers and perform annual switching/tagging review with all engineering and operations employees.
· Review, complete, monitor, and correct daily outage logs, daily substation logs, substation inspection reports and load management reports.
· Monitor daily ODEC load information and work closely with System Engineering and Technical Services on load control recommendations, procedures, and implementation. Coordinate with other cooperatives within the state, ODEC, and consultants as necessary to ensure that SVEC is in load control during the monthly peak.
· Ensure all record keeping associated with load control is completed and that the peak is tracked.
· Develop and/or assist in writing all system switching orders. Verifying accuracy in procedures and responsible for distribution to review group. In addition, responsible for the safe implementation of the switching procedures.
· Responsible for coordinating activities on the transmission system with DE, FE, and other utilities.
· Maintain point of contact for all EOCs and 911 centers on SVEC system.
· Coordinate emergency procedures with DE, FE, and PJM during transmission system events. Along with performing semiannual drills for SVEC and testing of system operators for these events.
· Assist in special projects as necessary.
Education and Experience
· Bachelor’s degree in management, engineering, business or related experience and/or training or equivalent.
· Minimum 10 years’ experience in a distribution utility with cooperative utility experience preferred.
· 5 years of supervising and managing processes within a distribution utility preferred.
· Extensive knowledge of line equipment, materials, protective equipment, and construction equipment in an electric utility environment.
· Strong knowledge and understanding of Cooperative policies and work procedures.
· Supervisory experience preferred.
Required Skills and Abilities
· Must be able to maintain professionalism and control under all circumstances.
· Has and maintains a valid driver’s license and acceptable driving record and is able to operate SVEC vehicles.
· Must become and remain certified in CPR and first aid. Must also be skilled in the use of safety equipment.
· Ability to handle the challenge of operating efficiently under a very flexible schedule due to the number of unanticipated and unplanned requests for services from the various individuals, departments and outside contacts with whom this position is involved.
· Leadership ability and the ability to motivate peers toward goal achievement.
· Strong verbal, written, analytical and interpersonal skills.
· Ability to interview and select employees.
· Ability to work well with other departments’ personnel and to break down “silos”.
· Ability to supervise, coach and direct employees assigned.
· Ability to dissect and resolve complex problems systematically.
· Ability to communicate complex information.
· Ability to make decisions that will impact the financial and service issues of the Cooperative.
· Ability to maintain open, positive relationships with a wide range of groups, including Cooperative members, Cooperative employees, vendors, and the general public.
· Ability to make decisions in emergency conditions relative to service provided.
· Ability to direct, review, and recommend enhancements to the Cooperative’s system reliability projects.
· Ability to lead and foster teamwork among diverse workers.
· Ability to work on multiple tasks, delegate and deal with emergencies.
· Must possess effective techniques to research and access all sources necessary to fulfill position responsibilities.
· Must participate in the On-Call program for the Operations Center (be on standby one week every 4 weeks to respond to any problems that arise).
· Proficient in Microsoft Office products including Excel and Word.
· Must have access to reliable transportation to and from work.
Physical Requirements
· Participation in SVEC job safety and training programs, relevant workshops, seminars and other SVEC sponsored courses and events.
· Must be able to use office equipment including telephone, computer, and other systems and related software in the performance of position responsibilities.
· Must be able and available, during any and all types of weather conditions, to work weekends, holidays, evenings and other times outside normal duty hours to assist in service restoration and other emergencies that may arise or when the workload demands.
· Must always maintain an operating telephone or personal communication device at his/her place of residence. Ability to contact the telephone or personal communication device must be made available to SVEC for the purpose of contacting the manager to conduct legitimate routine and/or emergency business.
· This position involves primarily inside work. Must be able to lift objects unassisted (up to 30 pounds). Some standing, walking, climbing, balancing, stooping, kneeling, crouching or crawling to a minimal degree.
· Residency requirement: Must make his/her residence within thirty (30) minutes legal driving time to the district office where he/she is assigned. If the employee relocates his/her primary residence outside the limitations without advance written approval from the President & CEO, his/her employment with the Cooperative will be terminated without notice.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Pay: $127,564.32 - $170,617.46 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Education:
Experience:
- distribution utility with cooperative utility : 10 years (Preferred)
Work Location: In person
