Top 38 Customer support representative Jobs in Staunton Va

Member Service Representative - Contact Center
United States Senate Federal Credit Union —Staunton, VA
- $37,655.58 - $56,438.37 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
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8d
Customer Service Representative
Wieland —Verona, VA
- $66,500 - $80,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Paid holidays
Customer Service Representative I
Sentara Hospitals —Harrisonburg, VA
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Travel
- 403(b) matching
- Paid parental leave
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2d
Receptionist - State Farm Agent Team Member
George Morris - State Farm Agent —Waynesboro, VA
- $35,000 - $50,000 a year
- Full-time
- Computer literacy
- Office
- Communication skills
- Health insurance
- Dental insurance
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Retail Display Installer - Technology
2020 Companies, Inc. —Harrisonburg, VA
- $18 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- Mileage reimbursement
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Customer Service Representative - State Farm Agent Team Member
George Morris - State Farm Agent —Waynesboro, VA
- $30,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
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Customer Service Representative/Route Service Representative
Gateway Services Inc —Waynesboro, VA
- $20 - $24 an hour
- Overtime
- Clean driving record
- Heavy lifting
- High school diploma or GED
- AD&D insurance
- Paid holidays
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Client Care Coordinator
Augusta Valley Animal Hospital —Staunton, VA
- Full-time
- Mid-level
- Patient care
- 1 year
- Paid holidays
- Health insurance
Patient Service Representative
Dental Health Associates —Harrisonburg, VA
- $19 - $21 an hour
- Full-time
- Spanish
- Dental office
- Cleaning
- Dental insurance
- 401(k)
Customer Service Representative - State Farm Agent Team Member
Lauren Morris - State Farm Agent —Crozet, VA
- $30,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
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Senior Access Associate - UVA Augusta Pediatrics
University of Virginia —Fishersville, VA
- $17.31 - $26.83 an hour
- Full-time
- Writing skills
- Research
- Mid-level
1d
Technical Support Rep I
Shentel —Waynesboro, VA
- From $18 an hour
- Online Application
- Computer literacy
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
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2d
Store Support
Home Depot —Waynesboro, VA
- Entry level
- Time management
Patient Services Representative
BrightView LLC —Harrisonburg, VA
- $16 - $19 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Client Financial Services Representative
HARRISONBURG ROCKINGHAM CSB —Harrisonburg, VA
- $40,270 - $49,066 a year
- Full-time
- HIPAA
- Mid-level
- Office
Quick Apply
Night Auditor/Guest Services Rep
Waynesboro Hospitality, Inc. —Waynesboro, VA
- Sales
- Residential
- Hotel
Quick Apply
Route Service Representative (4-Day Workweek)
Cintas —Waynesboro, VA
- $45,000 - $90,000 a year
- Full-time
- Inventory control
- Military
- High school diploma or GED
- Profit sharing
- AD&D insurance
Member Services Shift Leader
Planet Fitness - Excel Fitness —Waynesboro, VA
- $10.50 - $11.50 an hour
- Full-time
- 18 years or older
- CPR Certification
- Computer literacy
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Inside Sales Representative
Glass Doctor —Harrisonburg, VA
- $12 - $17 an hour
- In person
- Word processing
- Computer literacy
- Office
- Profit sharing
- Paid holidays
Quick Apply
Echocardiogram and Vascular Supervisor
Augusta Health —Fishersville, VA
- $40.98 - $69.01 an hour
- Full-time
- Psychiatry
- Hospital
- Customer service
- Free parking
- Health insurance
Quick Apply

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Member Service Representative - Contact Center

United States Senate Federal Credit Union -
Staunton, VA

Quick Apply

Job Details

Full-time
$37,655.58 - $56,438.37 a year
8 days ago

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Vision insurance
Life insurance

Qualifications

Microsoft Word

Full Job Description

Job Description:

Shift: Mon,Tue,Wed,Thu,Fri

Mission:

In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.

Culture Competencies: S.T.R.I.V.E

Maintains our members' and employees' trust by safeguarding their financial data and information.
Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.
Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.
Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.

General Summary

The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals.

Major Duties & Responsibilities

Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates.
Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions.
Conducts consultative interviews and actively listens in order to assess member's financial needs. Identifies products and services appropriate to the members' situation. Opens new accounts accurately and promptly.
Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected.
Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures.
Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue.
Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe.
Works with other team members and departments to provide assistance and resolution to member inquiries.
Works 'Better Together' with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills.
Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act.
Ability to perform duties defined in Credit Union Security Program and Disaster Recovery Plans.

Non-essential Duties & Responsibilities

Performs other duties as assigned.

Experience and Skills:

Education and Experience: Bachelor's degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required.

Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required.

Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.

Supervisory: None Required.

Time in Service: None Required.

Salary Range: Staunton/Waynesboro/Harrisonburg $37,655.58 - $56,438.37

Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

From: United States Senate Federal Credit Union

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Refine Your Search

customer support representative jobs in staunton va

Member Service Representative - Contact Center

Customer Service Representative

Customer Service Representative I

Receptionist - State Farm Agent Team Member

Retail Display Installer - Technology

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative/Route Service Representative

Client Care Coordinator

Patient Service Representative

Customer Service Representative - State Farm Agent Team Member

Senior Access Associate - UVA Augusta Pediatrics

Technical Support Rep I

Store Support

Patient Services Representative

Client Financial Services Representative

Night Auditor/Guest Services Rep

Route Service Representative (4-Day Workweek)

Member Services Shift Leader

Inside Sales Representative

Echocardiogram and Vascular Supervisor

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