Top 7 Hotel front desk supervisor Jobs in Staunton Va

Hotel Management
Staunton Hospitality, Inc. —Waynesboro, VA
- Overtime
- Sales
- Mid-level
- Residential
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Front Desk/PT Night Audit
Waynesboro Hospitality, Inc. —Waynesboro, VA
- Part-time
- Sales
- Residential
- Hotel
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Front Desk Agent
Residence Inn by Marriott —Harrisonburg, VA
- From $13 an hour
- Part-time
- Sales
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
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Night Auditor/Guest Services Rep
Waynesboro Hospitality, Inc. —Waynesboro, VA
- Sales
- Residential
- Hotel
Quick Apply
Front Desk
Hotel Madison —Harrisonburg, VA
- Computer literacy
- English
- Hotel
1d
Night Auditor
DoubleTree by Hilton Harrisonburg —Harrisonburg, VA
- From $15 an hour
- Overnight shift
- Software troubleshooting
- Computer literacy
- Mid-level
- Store discount
- Opportunities for advancement
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Night Auditor
Encore Hospitality —Harrisonburg, VA
- $15 an hour
- Overnight shift
- Software troubleshooting
- Computer literacy
- Mid-level
- Store discount
- Opportunities for advancement
Quick Apply
8d

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Front Desk/PT Night Audit
Waynesboro Hospitality, Inc. —Waynesboro, VA
Ensure the cleanliness of the front desk, back office, and lobby area at all times. To serve guests while providing the highest level of service possible in an…
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Hotel Management
Staunton Hospitality, Inc. —Waynesboro, VA
Ensure that all Marriott Bonvoy guests, VIP guests and repeat guests are identified, recognized, pre-blocked and special treatment is brought to the arrival…
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Hotel Front Desk Supervisor - Courtyard Columbus OSU
Courtyard Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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3d
Front Desk Supervisor
Crescent Hotels & Resorts LLC —Columbus, OH
You feel comfortable addressing conflicts when they arise and making it right for our guests every time. You have a keen eye for detail, and understand the…
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hotel front desk supervisor jobs near staunton va

Hotel Management

Staunton Hospitality, Inc.
Waynesboro, VA

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Job Details

Qualifications

Customer communication

Full Job Description

GENERAL: To supervise the staff to ensure they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure hotel operations are working in a professional manner at all times. Will perform any responsibilities and duties as necessary and will train associates on a daily basis. Assist Managers and Supervisors in all areas to ensure a correct and smoothly-operating hotel overall.

OPERATIONAL DUTIES:

Be prepared to perform all front office, housekeeping and food and beverage functions and minor maintenance duties
Responsible for the efficient and professional running of the hotel to include relationships with other departments
Be highly familiar and adhere to all policies, procedures and standards
Assist the Sales Department with Group Inquiries, Client Appreciation Events, Revenue Management, etc.
Ensure that all supplies are well maintained
Be prepared to cover other shifts as needed
Read the Franchise Weekly Update and follow up and through on items that relate to the Residence Inn
Maintain an accurate Inventory and utilize Inventory Control Procedures
Maintain a safe and secure property
Be knowledgeable of current QA standards and ensure self-audits and property certifications are completed and uploaded properly and in a timely manner
Ensure that all Marriott Bonvoy guests, VIP guests and repeat guests are identified, recognized, pre-blocked and special treatment is brought to the arrival experience
Plan and participate in meetings

This is to include daily meetings such as huddle, pre shifts, department meetings and manager meetings

Be a problem seeker and solver

GUEST RELATED DUTIES:

Deal with any guest requests and concerns and resolve their needs within acceptable guidelines
Lead by example: Practice proactive, gracious, and aggressive hospitality towards all guests
Ensure Guest Voice is properly monitored

o Guest alerts have to be responded to within 48 hours

o Surveys and reviews to be responded using your discretion

ASSOCIATE DUTIES:

Create a productive and positive atmosphere through-out the hotel

o Plan and implement employee appreciation events regularly

Assist all associates with questions and concerns which might occur
Work together with staff to train and retrain on aggressive hospitality skills, technical skills and communication skills
Ensure evaluation process is in place amongst all departments and evaluations are given within a timely manner
Maintain appropriate staffing levels across all departments
Act empowered and also empower all associates to provide outstanding service
Complete all HR duties including new hire paperwork, hiring, training, and developing staff. Also champion the progressive discipline program in all departments.

ACCOUNTING DUTIES:

Responsible for sending new information to payroll, sending updates and processing payroll on a bi weekly basis
Responsible for sending Accounts Payable and petty cash weekly to corporate and ensuring invoices are paid in a timely manner and accounts are up to date
Reconcile the Credit Card Statement monthly
Posting of reimbursement as needed
Reconcile the bank drops daily, ensure front desk has appropriate change in their drawer
Post Vending commission checks as they come and ensure reimbursements by them are made
Track Accounts Receivable and ensure invoices are sent timely and payments are posted in a timely manner. Run the AR aging report weekly to ensure accounts are up to date. Report to GM any accounts over 60 days with action plan to reconcile
Complete chargeback notifications as they come
Manage hotel to 0 unapproved overtime hours per week. Overtime must be approved by GM prior to being utilized
Manage all cost controls through department checkbooks provided monthly by GM. Be able to explain any variances to the monthly P&L statement during P&L review meeting monthly

GENERAL RESPONSIBILITIES:

Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel
Participate in all pm pre-shifts to be up to date and informed about daily operations
Check with your immediate supervisor for additional information
Have knowledge about sales strategy, packages, promotions, discounts, groups and know how to handle these and how they relate to other departments
Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
Develop knowledge about frequent guests and their special requests and needs
Be familiar with cultural differences in order to meet all different customer needs
Be knowledgeable about etiquette and protocols
Be familiar with all emergency plans and be able to act upon them
Use your PMS password with discretion; always log off terminal when not working. Control that all associates are also doing that
Have a good knowledge about the city and local attractions
Report any unusual occurrences immediately to the General Manager
At all times strive to represent Marriott in the most professional, courteous manner
Other duties as assigned

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hotel front desk supervisor jobs in staunton va

Hotel Management

Front Desk/PT Night Audit

Front Desk Agent

Night Auditor/Guest Services Rep

Front Desk

Night Auditor

Night Auditor

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