Description:
Milieu Manager
Reports to: Director of Operations
Job Category: Salary | Exempt | Full-Time
Salary Range: $60,320-$72,000/year DOE
Job Site: Foundry - Ranch | Steamboat Springs
Job Summary:
The Milieu Manager is the hands-on leader responsible for the direct management, dynamic leadership, and active stewardship of the unit's culture. This role is central to creating and maintaining a therapeutic and professional milieu by managing daily operational workflow, providing direct supervision, training, and mentorship to the BHT team, and ensuring the consistent delivery of high-quality client services. The milieu manager is responsible for maintaining a safe, structured, and recovery-oriented milieu while supervising milieu staff and supporting clients through all phases of residential treatment. The milieu manager drives accountability and fosters a positive unit dynamic through effective coordination with all departments to ensure staffing, regulatory compliance, and adherence to the mission, vision, and values of NRT.
Education/Experience:
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Bachelor’s degree in human services fields preferred, high school diploma or equivalent required.
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2+ years proven experience with people and program management in clinical settings.
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At least one year of supervisory experience required.
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QMAP required, or ability to obtain within 60 days of hire.
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CPR certification required, or ability to obtain within 60 days of hire.
Required Skills/Abilities:
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Valid, non-restricted, clean driving record.
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Excellent verbal and written communication skills.
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Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
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Excellent organizational skills and attention to detail.
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Strong leadership skills with the ability to develop and manage a caring team environment.
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Ability to train, coach, and evaluate staff.
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Maintain appropriate professional boundaries with staff and clients.
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Ability to problem solve and make objective decisions.
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Calm under pressure, leading by example.
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Proficient with Microsoft Office Suite or related software.
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Must be adept at quickly learning multiple computer systems and platforms.
Duties/Responsibilities:
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Carries out the daily routines of client care.
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Demonstrates the ability to maintain therapeutic and professional rapport with clients.
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Participates with other personnel in maintaining a safe and therapeutic milieu.
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Provides verbal de-escalation techniques as needed.
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Assists in the ongoing assessment of the safety and emotional needs of each client.
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Ensures client supervision is conducted as required.
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Assists with resolution of milieu issues as they arise, resolving grievances and complaints specific to milieu.
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Maintains milieu wellness, culture, and sets behavioral expectations for all clients and staff.
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Hires, manages, and supports the team through accountability, professional development, and coaching.
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Engages in employee performance reviews and competency evaluations.
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Designates and reviews completion and execution of shift assignments along with shift handoff.
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Oversees the scheduling of staff including management of timecards and time off requests.
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Maintains communication and collaborates with HR for all onboarding needs.
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Provides coverage during times of crisis, increased acuity, or staffing needs.
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Organizes, schedules, communicates and leads BHT team meetings on a monthly or more frequent basis.
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Assists leadership and other department heads in updating policies and procedures, program manual, and client handbooks.
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Works closely with the clinical department head to ensure training materials and policies and procedures meet requirements of all governing authorities.
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Understands, follows, and enforces policies and procedures amongst staff and milieu.
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Maintains strict confidentiality, HIPAA, and 42CFR Part 2 compliance.
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Other duties as assigned.
Physical Requirements:
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Prolonged periods of sitting at a desk and working/typing on a computer.
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Sit, stand, walk, bend, reach, climb steps, hear, see, speak.
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Must be able to navigate uneven terrain to access multiple on-site buildings.
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Must be able to lift 15 pounds at times.
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Driving in all weather conditions.
Benefits & Perks:
Health and Wellness
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Medical, dental and vision insurance*
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Supplemental accident and hospital indemnity coverage*
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Voluntary Term Life insurance*
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Employee Assistance Program
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Monthly wellness reimbursement*
Financial
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Competitive salary
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Employee recognition and rewards programs
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Employee referral incentive program
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Employer-sponsored 401(k) plan
Work/Life Perks
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Professional growth and development
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Continuing education reimbursement
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Unlimited paid time off (exempt employees) + sick days
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Paid time off policy (non-exempt employees) + sick days
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Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)
- Full-time employees
This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Requirements:
